The Brooklyn Pet Beds Reviews 

2.172
•
TrustScore 4.5 uit 5

4,6

We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie

Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie

Lees wat reviewers zeggen

Beoordeeld met 2 van de 5 sterren

Not as expected, pretty disappointing, Got the largest size and it just lacks fill and does not hold its shape. My blue English staffy lays inside it and the entire bed tilts like it has no weight to... Toon meer

Beoordeeld met 5 van de 5 sterren

Really prompt delivery, the product puffed up nicely and our old dog absolutely loves it. Snuggles into it until he almost disappears. He had an old Brooklyn bed and this one seems much better with im... Toon meer

Beoordeeld met 5 van de 5 sterren

This is our second Brooklyn, I purchased the new version of bed because our old one was a bit smelly and washing it was a pain because it took so long to dry. ANYWAY - new bed arrived only a few day... Toon meer

Bedrijfsgegevens

  1. Dierenwinkel

Geschreven door het bedrijf

Your Pet's Favourite Store. Home of The Brooklyn Deep Sleep Pet Bed, Loved by over 40,000 Pet Owners worldwide. Made for Dog Owners, By Dog Owners.


Contactgegevens

4,6

Uitstekend

TrustScore 4.5 uit 5

2K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen recente geschiedenis van het vragen naar reviews

Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 82% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 24 uur

Zo gebruikt dit bedrijf Trustpilot

Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.

4,6

Alle reviews

(2.172)

313 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Excellent

Service and prompt delivery was excellent.

Unfortunately my golden retrievers didn't like the beds (one dog in particular had to be coerced into it and would then get out) and since I couldn't return them if the dogs were in them, I sold them on Marketplace for $90.00 each. :( The new owners of the beds LOVED them so there is a happy ending.

Thank you!

Liz

9 mei 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Poor quality and poor customer service!

I bought a chew resistant bed cover and within minutes my dog had the stitched seam open. Poor quality stitching. Can’t comment on the material as only used the bed cover for a few minutes. Emailed and the company refused to refund the money. Would not buy anything from this company.

7 mei 2026
Review zonder uitnodiging
Logo The Brooklyn Pet Beds

Antwoord van The Brooklyn Pet Beds

Hi Bill,

We're sorry to hear the cover didn’t meet your expectations.

I've spoken with the team and understand there may have been a compatibility issue due to the item purchased not matching your bed setup.

I also understand the team is currently working with you directly to resolve this.

Warm regards,
The Brooklyn

Beoordeeld met 5 van de 5 sterren

Love the Brooklyn beds.

Love the Brooklyn beds as do my two dogs.
They have the memory foam beds and one of my dogs ripped his cover after 3+ years. Seeing the upgraded Ultra rim cover I chose this option as my dog loves a pillow. Both dogs would fight over who got the bed and would sleep all day and night. Needless to say, I bought another cover the next day. Shipping is fast, beds are great quality.

5 mei 2026
Review zonder uitnodiging
Beoordeeld met 3 van de 5 sterren

I love the product but received the wrong color

I love the product. We have a previous one which my dog absolutely loves. Thus, we ordered a second one for the car.
Unfortunately, the wrong colour was sent (beige instead of grey). The additional cover I ordered was the correct color (grey).
Due to the inconvenience of sending it back and waiting again, I decided to keep it since I have the second cover in my preferred color.

7 april 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

So good we bought a second one

This is the second bed we buy, as our very lucky dog is going to have his old one installed in his brand new kennel and the new one will be inside the house for luxury nights of sleep. His Brooklyn is his favourite place to sleep. We have noticed that, as he gets a bit older and stiffer, he choose it over any other spot or sofa in the house, so it must be very comfy!
The delivery was very fast just as last time. couldn't be more happy.

5 mei 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Return process is crap

Return process is crap. I bought 2 beds, should have returned both as they were too small.. but thought I would be nice and keep one of the small ones and return the unopened one. That cost me $26 in postage + $14 in upgrade. Then the returns only process once a month.. so 2 months after I ordered and $240 later I have one bed which my dog was too big for from day 1 (used it once when he was wet and cold) and another he still hasn’t used..

1 april 2026
Review zonder uitnodiging
Logo The Brooklyn Pet Beds

Antwoord van The Brooklyn Pet Beds

Hi Nathan,

Thanks for your feedback, and I’m sorry this has felt frustrating.

I've personally taken a look into your exchange, as I wanted to find out what happened.

From what I can see, your return was processed quickly.

The delay in shipping your exchange was due to the size upgrade payment (the difference between your original size, and the requested size) was not paid for approx 1-month. I can see that as soon as payment was made, the exchange was shipped within 24 hours, and delivered 3-days later.

That said, this is a helpful learning for us. We’ll look into adding payment reminder emails for unpaid upgrade fees, which would make it clearer when an exchange is on hold.

Regarding return costs, you’re right that we don’t cover shipping for change of mind returns. We do cover the initial delivery to you, while change of mind returns are handled by the customer, which is standard for hygiene-related products like pet bedding.

I understand it’s frustrating when the size ordered isn’t quite right. If you ever need help with sizing, we’re always happy to recommend based on breed and weight to help avoid this.

Appreciate you taking the time to share your experience.

– The Brooklyn Team

Beoordeeld met 5 van de 5 sterren

Our 11 week old Golden Retriever…

Our 11 week old Golden Retriever absolutely loves his bed. Sometimes, when he gets the zoomies he thinks its a toy. Great experience so far. Good quality and I like thatbits a Canadian Brand.

17 april 2026
Review zonder uitnodiging

Dit is Trustpilot

Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.

Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.

Lees meer over Trustpilots reviewproces.

Hier vind je 8 tips voor het schrijven van een goede review.

Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.

Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.

Lees meer