The Card Zoo Reviews 

570
TrustScore 4.5 uit 5

4,5

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Ordered a personalised card for my son’s 21st. It was a newspaper look card with milestones of his birth year. I was able to add our milestones which were added perfectly. I was really impressed. My s... Toon meer

Beoordeeld met 5 van de 5 sterren

The card bought for my granddaughters 1st holy communion was so lovely, I had looked at many sites for one , but this one was perfect, her name on the front was written beautifully and message inside... Toon meer

Beoordeeld met 2 van de 5 sterren

Nice items but dreadful service - paid extra for 24hr delivery yet took days to arrive. Items missed out of the order which were then also not sent on priority delivery service & arrived so late they... Toon meer

Beoordeeld met 5 van de 5 sterren

Myself and my brother ordered surprise birthday invites for our dad's 80th birthday, when ordering on line your never really sure, quality, how they would look. All I can say is wow, everything... Toon meer

Bedrijfsgegevens

  1. Cadeauwinkel

Geschreven door het bedrijf

The UK's Largest selection of personalised cards, gifts, partyware, wedding stationery and home decor. We offer full customisation and next day delivery.


Contactgegevens

4,5

Uitstekend

TrustScore 4.5 uit 5

570 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Heeft 55% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

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4,5

Alle reviews

(570)

71 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Good product

I had a boring photo treated into a lovely arty picture. Good communication with firm. Very pleased with results.

31 december 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

The perfect gifts

I found it difficult to find Big Ben related items so when light appeared in my search I was excited. The item was perfect, practical, fun and it made a great gift. I then looked for other items, on the website, and came across another that made the perfect gift. The items were well packaged, delivered really quickly, with helpful instructions, and I would definitely buy again 🙂

16 december 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great photo jigsaw

I ordered a photo jigsaw and received a really lovely jigsaw, the pieces are nice and thick so the puzzle should last for ages. The photo on the puzzle is well printed. The order was delivered in good time and was shipped in good packaging so arrived in good condition.

2 december 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great item

Great item - A novel way to gift a ticket! Super fast and really clear up to date information on postage and delivery times.

22 december 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent Customer Service

I ordered three personalised Christmas cards for my grandsons which failed to arrive for reasons unknown.
On contacting Card Zoo I was directed to Customer Service member Victoria who dealt with the issue in a most professional, efficient and friendly manner and the problem was speedily resolved.
Thank you Card Zoo for amazing customer service but a particular thank you to Victoria.

15 december 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Lovely card

Lovely card, perfect for enclosing some USD to send to my two grandchildren for their half term trip to NYC

28 oktober 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great personalised gifts and cards…

Great personalised gifts and cards Odered nightlights for my grandchildren rooms with their names on.When they arrived one was the incorrect item.Contacted them and they replaced the item within a couple of day no quibble very helpful and will use them again.

10 oktober 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Prompt action

A few weeks ago I ordered a graduation card for my grandson but unfortunately when it arrived the wording on the front was wrong. I contacted the company and received an immediate reply from Victoria who took the correct inscription and this morning the new card arrived. I’m delighted to say that everything was correct and the card arrived well packaged and in perfect condition.
I thoroughly recommend this company and will be using it in future.

Thank you, Card Zoo and especially Victoria!
Sheelagh Shaw

13 oktober 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Love the shop

I have been looking for a different kind of birthday card for my grandson,as in the shops they are all the same,I love this shop as I managed to get what I have been looking for,the quality is great and I loved the fact you could pick a size,I will definitely be buying again from here

8 oktober 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

This site is great

This site is great. I paid a little extra for postage as I was late ordering. My fault. The card is really good quality, the picture i sent came out very clear. So happy with the overall experience

3 oktober 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Very rude and unprofessional customer…

Very rude and unprofessional customer service. I paid on 20th September for a banner and still hadn’t received it by 2nd October. After many unanswered emails, I finally called, only to be spoken to in a confrontational and dismissive tone by a staff member named Victoria, instead of receiving a simple apology or assistance.
The delivery was left in a RUBISH BIN, with NO delivery note. When I opened the package, the banner was already damaged with multiple large cracks.
Extremely disappointing experience, careless handling, poor communication, and no sense of responsibility. Pointless spending even a penny with this company.

2 oktober 2025
Review zonder uitnodiging
Logo The Card Zoo

Antwoord van The Card Zoo

Hello Hoda, I'm sorry you feel that our customer service experience did not meet your expectations, we replied to each of your emails in a timely manner and advised you of your tracking number and that there was an image of the safeplace where your order was left. The member of staff you spoke to on the phone was met with a very raised voice and did state she wanted to help you and was not dismissive in any way. I am sorry to hear that your order arrived damaged and if you would like to contact our customer service team regarding this we will do all we can to assist further. Many thanks.

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