Booked with them through recommendations from family and friends. After taking our deposit, they cancelled the service and have been saying for two months we will be refunded but we have yet to see... Toon meer
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The coach company were great from booking our beach trip to the day of traveling. The coach was lovely and the driver was lovely nothing to much for her. We were picked up on time and collected fro... Toon meer
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Excellent experience, Micheal our driver was superb, extremely friendly and engaging making our group feel really welcome. Micheal brought us back the scenic route as our group wanted to take photo... Toon meer
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We have previously used Thecoachcompany to book the odd coach, but for the latest tour we used them for all journeys to take our 35+ ballet production on the road. Ian and James have been our main con... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Thecoachcompany.co.uk, The United Kingdom’s leading private company for coach hire with an outstanding reputation for offering friendly professional group transportation services at competitive rates
Contactgegevens
83 Desord Way, Ashford, TW15 3AS, Middlesex, Verenigd Koninkrijk
- 0330 174 0598
- info@thecoachcompany.co.uk
- thecoachcompany.co.uk
3,9
Goed
602 reviews
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Unreliable and Disappointing – Ruined Our Trip
I booked transport for a school trip, but the company failed to deliver what was promised. We were left waiting with a large group, leading to major delays and disruption. Their poor service ruined the trip for me and left students, teachers, and parents extremely disappointed.
Customer service was unhelpful, dismissive, and even tried to blame me—despite clear written evidence. I’ve asked for a partial refund and am still waiting for a proper response. Completely unprofessional. Would not recommend.
28 juli 2025
Review zonder uitnodiging
Antwoord van Thecoachcompany.co.uk
Dear Amina,
Thank you for your review. We’re sorry to hear you were disappointed with the response from our team. As outlined in our terms and conditions, travel is carried out according to the confirmed booking details, which were accepted by you at the time of booking. In this case, the booking was fulfilled as per the agreed confirmation, and an additional vehicle was provided at our expense to ensure the journey could still go ahead. A goodwill gesture has also been offered, and we await your confirmation to process this for you.
Kind regards,
Thecoachcompany.co.uk
A coach operators view of this company
As a supplier of coaches for this company in the past I have never dealt with a company that are so rude , treat you so badly . Basically being dealt with in an abrupt manner and having the phone put down on . Customers will gain a far greater experience dealing direct with coach companies ,more personalised and can change things to suit at the end of a phone or via email direct. Also you will be cutting out the middle man and you will be able to see what you get and from whom . There is so much better about
22 juli 2025
Review zonder uitnodiging
Antwoord van Thecoachcompany.co.uk
Hello Gary,
Thank you for sharing your feedback. We’re sorry to hear about your experience and appreciate you taking the time to raise these concerns. A member of our supply partner management team has been informed and will be reaching out to you directly to discuss this further.
Kind regards,
Thecoachcompany.co.uk
Friendly and efficient service
The driver was early and helpful in parking in a convenient place for our elderly residents. The driver was patient in waiting for a late comer. The driver was friendly having conversations with residents. We arrived in good time and the driver allowed us to store bags whilst exploring the lavender field. We arrived back in good time. It was a smooth, peaceful and enjoyable journey! Thank you!
8 juli 2025
Review zonder uitnodiging
Excellent company
Excellent company! Timely, trustworthy and as a first time booking, I would 100% book again! Our driver was punctual and stayed in contact via text messaging, very professional. Thank you!
12 juli 2025
Review zonder uitnodiging
Antwoord van Thecoachcompany.co.uk
Thanks so much for your kind words! 💬 We're pleased to know that your first experience with us was seamless and reassuring. Punctuality and proactive communication are big priorities for us, so it's fantastic to hear your driver made a great impression.
We’d love to welcome you back anytime—here’s to many more smooth journeys ahead! The Coach Company Team.
Excellent Service
Coach Drive Carlos was brilliant a true gentleman and professional. On time great customer service and a pleasant super safe journey! Comfortable coach nice air-conditioning. Thank you and we will use your services again. 5 out of 5 stars!
9 juli 2025
Review zonder uitnodiging
Antwoord van Thecoachcompany.co.uk
Thanks a million, Alexander! 🌟 We’re so glad to hear Carlos made your trip such a smooth and enjoyable ride—he is one of the best, with that blend of professionalism and charm.
It’s fantastic to know the coach kept everyone cool and comfy, and that the whole experience hit the mark. We’d be absolutely thrilled to welcome you aboard again! The Coach Company Team
We used The Coach Company for our…hen weekend
We used The Coach Company for our friends Hen Party Weekend to Liverpool. Great customer service from start to finish, great communication, easy to navigate, easy booking system. Paul, our driver was friendly, professional and a safe driver. All in all a fab experience, thanks all.
5 juli 2025
Review zonder uitnodiging
Antwoord van Thecoachcompany.co.uk
Thanks, Stephanie! 🎉 We're over the moon that your Hen Party Weekend was such a hit and that everything—from booking to the final drop-off—ran smoothly. Paul will be chuffed to know he made a great impression and kept the party rolling in style and safety!
Wishing you and the crew more fabulous adventures ahead—The Coach Company Team
Excellent experience
We had a fantastic experience with the Coach Company for our recent business trip. Our Driver Barry was a joy - very friendly and accommodating - made the weeks logistics a breeze for all and was great to have on the team.
30 juni 2025
Review zonder uitnodiging
Antwoord van Thecoachcompany.co.uk
Thanks so much, Chan! 🙌 We're delighted to hear your business trip ran smoothly and that Barry made such a brilliant impression. He’s a true professional, exactly the kind of teammate you want on the road!
We appreciate you taking the time to share your experience. Here's to many more effortless journeys ahead! The Coach Company Team.
Disaster
Disaster. I would not recommend this company. I booked them for our AGM which is the most important day of the year for us and they were over an hour late picking us up. It was excruciatingly embarrassing. I will not use this company ever again and I would advise you do not either.
17 juni 2025
Review zonder uitnodiging
Antwoord van Thecoachcompany.co.uk
Dear Sir / Madam
We apologise deeply for the delay and the disruption it caused on such an important day.
We understand your frustration and disappointment.
We’ve requested further details through Trustpilot and will reach out to you directly as soon as we receive them.
Kind regards,
Thecoachcompany.co.uk
Our driver (Peter) was very punctual
Our driver (Peter) was very punctual, he came into the nursery to introduce himself to staff. Peter was also very helpful towards the staff and children. I would definitely recommend this company.
4 juli 2025
Review zonder uitnodiging
Antwoord van Thecoachcompany.co.uk
Thanks so much, Jennifer! We’re pleased Peter made such a warm and professional impression—sounds like he made everyone feel at ease, little ones included!
It means a lot to know our service made a positive impact on your day. We'd be delighted to support you again whenever you need us! The Coach Company Team
Really straightforward and prompt…
Really straightforward and prompt booking process with regular contact rom booking team and confirmations in week preceding. Driver was early for pick up and drop off. Minibus was really smart and clean. Faultless service
28 juni 2025
Review zonder uitnodiging
Antwoord van Thecoachcompany.co.uk
Thank you so much, Thomas, for your fantastic review!
We're thrilled to hear that everything ran smoothly for you, from the prompt and regular communication during the booking stage to the smart, clean minibus and punctual service on the day. It’s great to know our driver helped set the tone with their early arrivals, and your kind words about the “faultless service” really mean a lot to the whole team.
We’d love to look after your travel plans again in the future! The Coach Company Team
Avoid Avoid
I have used this company several times and paid well over £10,000 for these journeys Every single experience has been a disaster. They pass your job on to third parties, and without even finishing the scheduled work, they demand more money—often by threatening to abandon the project unless you pay. Avoid this company like the plague. Terrible service and highly unprofessional.
29 juni 2025
Antwoord van Thecoachcompany.co.uk
Dear Mr Ozbay,
Many thanks for your review and feedback.
We’re very sorry to hear about your experience and truly regret the frustration this has caused. While we do operate our own vehicles, we also work with a network of trusted partners who are expected to uphold the same high standards and values we strive for. What you’ve described is deeply concerning and not the level of service we aim to provide. We take your feedback seriously and will be reviewing this internally. A member of our team will be reaching out to you directly to discuss the concerns you’ve raised.
Kind regards,
Thecoachcompany.co.uk
Brilliant service from start to finish!
I booked a minibus to take a group of us to the Races, and the whole experience was absolutely fantastic. From the moment of enquiry, Peter was incredibly helpful, friendly, and made everything super easy to organise.
Our driver Janet was a total star! She’s so lovely, funny, and just brilliant company! She really looked after us throughout the day and made the journey just as enjoyable as the event itself. Nothing was too much trouble, and her cheerful attitude kept the whole group in great spirits.
Couldn’t recommend this company highly enough. Everyone was professional, reliable, and genuinely lovely people. I’d definitely book again using this company.
21 juni 2025
Review zonder uitnodiging
Antwoord van Thecoachcompany.co.uk
What a fabulous review—thank you so much, Ellie!
Great to hear that your trip to the Races was such a hit from start to finish. Peter will be chuffed to know he made the booking process a breeze for you, and as for Janet—what a star indeed! We’re lucky to have her, and we’ll make sure she knows just how much her warmth, humour, and all-around brilliance added to your day.
It’s wonderful to hear the journey itself became part of the fun, and your kind words about the team mean the world to us. We’d be delighted to welcome you back on board any time! The Coach Company Team
Highly recommend this company
Used these for my hen do honestly I highly recommend everyone I dealt with was so nice our driver was amazing and the mini buses are so comfortable the service they provide is brilliant
21 juni 2025
Review zonder uitnodiging
Antwoord van Thecoachcompany.co.uk
Thanks so much, Maxine! 🥂 We’re thrilled to have been part of your hen do—it sounds like it was a fabulous celebration from start to finish! We're delighted to hear that our team made the experience smooth and memorable, and that the minibuses added that extra touch of comfort.
Wishing you all the very best —if you ever need us again, we’ll be ready and raring to go! The Coach Company Team
Great overall experience!
Great overall experience!
- Great price for a group of 15+
- Great driver who was actively keeping us updated on arrival times for both journeys.
Would 100% use again!
21 juni 2025
Review zonder uitnodiging
Antwoord van Thecoachcompany.co.uk
Thank you, Sean, for your fantastic feedback!
We’re delighted to hear that you had a great experience, from the value we provided for your group to the excellent service from your driver. Keeping you well-informed throughout the journey is all part of the service, and it’s brilliant to know that it made a difference.
We’d be delighted to welcome you back again—here’s to your next trip being just as smooth and enjoyable! The Coach Company Team
Fantastic service from Dave Gallaugher…
Fantastic service from Dave Gallaugher from initial enquiry through to the day of the event which was great. i would like to thank Dave all the communications exchanged and quick replies.
21 juni 2025
Review zonder uitnodiging
Antwoord van Thecoachcompany.co.uk
Thank you, Richard, for the kind words and fantastic feedback!
Dave will be genuinely pleased to hear how much his support meant to you, from your initial enquiry through to the event day. He takes great pride in providing prompt and helpful communication, so it’s great to see that recognised.
We truly appreciate you taking the time to share your experience, and we look forward to assisting you again whenever you need us. The Coach Company Team
Super transport.
My experiences with the coach company have been brilliant. From booking with the ever helpful Peter Barnes to the various drivers we have had on our trips the experience has been superb. The drivers have been so polite and helpful they are a credit to the company.
14 juni 2025
Review zonder uitnodiging
Antwoord van Thecoachcompany.co.uk
Thank you, Mr Whyte, for your kind words and glowing review!
We're delighted to hear that your experiences with us have been nothing short of brilliant. Peter Barnes will be especially pleased to know his helpfulness made a lasting impression, and we’ll be sure to pass on your feedback to our driving team as well. They take great pride in delivering a polite and professional service, and it means a lot to have their efforts recognised.
It’s a pleasure having you on board, and we look forward to welcoming you again soon for more superb journeys!
Electric wheelchair accessible
Before I found The coach company, I was having difficulty finding transport for several passengers including two electric wheelchair users.
At first they were not sure if they would have anything to suit the needs of the wheelchair users but they would do their best to find suitable transport. Within a few days they contacted me and offered a minibus which accommodated 2 electric chair users with a lift.
The mini bus worked perfectly, it was on time and the wheelchair users felt safe and secured. Throughout the process the coach company remained in contact ensuring everything will run smoothly.
I would highly recommend the coach company and would definitely use then again. The wheel chair users feel more at ease with travelling in the future.
Also Sean the driver, was a great help, he made sure the passengers felt safe and secured before beginning the journey.
10 juni 2025
Review zonder uitnodiging
Antwoord van Thecoachcompany.co.uk
Thank you Leah, what a lovely review! It's wonderful to hear that our team made your experience easy and enjoyable. Punctuality and service are top priorities for us, and we’re so glad our driver Sean, was right there when you needed him. Keeping our fleet modern and clean is a must, so your feedback truly means a lot! Looking forward to your next trip with us. See you again soon!
Reliabilty and Punctuality were second to none
The whole experience from my first contact with Peterb was very professsional. I gave Peter the information requested and he very quickly worked out a couple of options for me and presented them with the finer detail laid out clearly. I found Peter and all the other representatives from the operations team very professional knowledgeable and reassuring considering I gave very little notice. Both drivers, Marian and Kolawole kept in contact with me all the time and are also a credit to The Coach Company.
10 juni 2025
Review zonder uitnodiging
Antwoord van Thecoachcompany.co.uk
Thank you for your 5-star review! We’re delighted that Peter and our operations team could provide such a seamless experience, especially on short notice. Clear communication and reliability are at the heart of what we do, and it’s wonderful to hear that both Marian and Kolawole kept you updated throughout the journey. We’ll be sure to pass along your praise to the team! We truly appreciate your recommendation and look forward to assisting you again. The Coach Company Team
A professional service
The Coach drivers arrived early, were adaptable to last minutes changes, the coach was clean and they friendly whilst being professional. We all were able to relax during the drives.
2 juni 2025
Review zonder uitnodiging
Antwoord van Thecoachcompany.co.uk
Hi Kay,
Thanks so much for your 5-star review.
We’re really pleased to hear everything went smoothly—from our drivers’ punctuality and flexibility to the comfort and cleanliness of the coach. It’s great to know your group was able to relax and enjoy the journey.
We appreciate you choosing The Coach Company and hope to work with you again soon.
Best regards,
The Coach Company Team
Cannot fault the service at all
Cannot fault the service at all. From enquiring to the last drop off everything went off without a hitch.
Our driver was amazing and even picked us up early due to freak weather conditions.
Special thanks to Luke for great communication leading up to the day and Lajos for being an accommodating driver.
7 juni 2025
Review zonder uitnodiging
Antwoord van Thecoachcompany.co.uk
Thanks so much, Andrew! We’re delighted to hear everything went seamlessly from start to finish. Our team takes pride in ensuring a smooth, stress-free experience, and it’s fantastic to know Luke’s communication and Lajos’ attentiveness made such a difference. Glad we could adjust to the weather and keep everything on track for you. Hope to see you again soon! 🚍 The Coach Company Team.
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