Thecoachcompany.co.uk Reviews 

I would highly recommend The Coach Company, our driver was very accommodating and provided an excellent service! They ensured to confirm all our details ahead of time so that our journeys ran smoothly on the day and were sure to stay in contact around pickup times. It was very helpful for our family event to be transported there and back and the price was great. I will definitely be using the service again in the future! Thanks again guys!

Prior to the event, I had specifically requested that our group be allowed to consume alcohol on the coach, which was agreed upon in advance. However, when the driver arrived on the day, he informed us that the job had been outsourced to another company, and this agreement was not recognised.

The driver then demanded £200 in cash, stating it was necessary for the journey to proceed. He was unable to provide a receipt, which, in hindsight, seemed highly suspicious. Despite our concerns, we chose not to let it ruin the day and paid the amount.

From the outset, the driver’s attitude was extremely rude and condescending. The condition of the bus was far below any acceptable standard. There was a large crack in the front window, raising serious safety concerns. The onboard toilet was unusable: the door wouldn’t lock, there was no lighting, and no toilet paper. When asked about this, the driver dismissively stated he was "not obligated to provide any."

We also requested a fully functioning PA system ahead of time, but this was not provided either.

Another serious issue was the security of our belongings. During the event, some group members returned to the coach to retrieve a phone left behind. They found the coach completely unlocked, with the driver asleep in the luggage area. They were able to retrieve the phone without the driver noticing, which is a significant security risk.

After the event, the group returned to the drop-off point and made sure the coach was clean, with no spillages. However, the driver falsely claimed drinks had been spilled and refused to return our deposit.

Overall, the service provided was completely unacceptable.

To make matters worse, when we raised these concerns with the company, they were dismissive and unhelpful. They showed no willingness to investigate the issues and even refused to provide timestamps for the photos they claimed showed the coach was left "dirty." Also, deeming the vehicle safe to operate with a huge crack in the window.

We will now be pursing this matter further with the appropriate regulatory bodies.

The coach we were provided was completely unacceptable. It arrived dirty, with a smashed window, out-of-service toilet facilities, and — most alarmingly — a driver found asleep in the luggage with coach unlocked with our belongings onboard.

On arrival, the driver Osman demanded a £200 cash payment outside of the agreed terms and conditions, refusing to transport us until this was paid. They withheld returning this payment to us which was evident from the moment it was handed over.

When we raised a formal complaint, the company failed to provide any evidence to support their claims, while disregarding our own detailed complaint and clear photographic evidence. Their handling of the matter demonstrated a lack of transparency and accountability.

This experience represents a serious breach of agreement and raises concerns about both safety standards and business practices.

Avoid this company at all costs.

EDIT:
Spillages happen on any bus carrying passengers — that is part of operating such a service, not a grounds for penalizing customers.

As for the cracked window, whether or not it was in the driver’s line of sight is irrelevant — it was still a defect in the vehicle provided. Passing off a damaged bus and then implying that this somehow justifies keeping my bond is, frankly, unacceptable especially when the "bond" is a off the books cash payment outside of your invoicing.

Your response reads less like a resolution and more like an attempt to hide behind policy rather than engage with legitimate concerns. I will be sharing this experience widely so others can make an informed decision before booking with you.

So glad we went with TheCoachCompany to transport our guests to our wedding venue and also to transport them back home.
From initial booking to execution on the day, they delivered a seamless service, always providing communications to make sure all details were correct.
A special shoutout to Peter for making sure everything perfect!

A client of ours asked us to book a VIP coach for one of their trips.

When the coach turned up it was an old coach with newspapers all over the dash and a driver in flip flops!!

That was only the start of the issues with the coach. The client turned the coach away and personally booked alternative transport. We think this clearly shows it was not fit for the purpose we had booked it for and paid.

As a small business we have lost out finacially as The Coach Company failed to listen to us (after being a client of theirs for a while). I would never use them for a booking again and disappointing to know thats how they treat their customers!

I guess you only find out any company they treat their customers when things go wrong!

Excellent company and service. When looking to hire a coach with another company I was late in booking and they had no availability. Pete was extremely helpful and found a coach within my budget. Operations kept me up to date with coach driver and details and reassured me if anything happened they are available 24/7.
Brilliant journey to Manchester and back.Thank you very much for an excellent service at an affordable price.

We recently traveled with the Coach Company and the entire experience was absolutely excellent from start to finish. The booking process was smooth and efficient, and the customer service team was helpful and responsive.
The coach itself was clean, spacious, and very comfortable — perfect for a long journey. Everything ran on time, and we felt safe and relaxed throughout the trip.
A special mention must go to our driver, Mike, who truly went above and beyond. They were professional, courteous, and incredibly friendly. Their driving was smooth and confident, and they made sure everyone on board was well taken care of. You could really tell they take pride in what they do.
I would highly recommend the Coach Company for any group travel needs — reliable service, great vehicles, and outstanding staff.

I used the coach company to organise a travel to reading festival for me and my friends, it was an easy process and the coach company was helpfull at all times, they was fluent with communication and gave plenty of time for payments, I spoke to Pete and he was excellent, didn’t hesitate to let me ask him any questions and queries that I had leading up to the trip, the driver was on time on both occasions, and the coach was spot on with plenty of space for baggage, for any journeys you need to organise, I would definitely recommend the coach company, will definitely be using again🙌

Booked this for my sister’s hen, the minibus was fantastic (we had the exec) driver was on time for both trips and very polite and friendly. Would definitely recommend!

I hired a coach from this company, and I couldn’t be happier with the experience. The customer service team was fantastic they answered all the questions I had and helped make the necessary adjustments for our group, which made the whole process seamless. On the day of the trip, our driver was incredibly friendly and helpful, going out of their way to ensure everything went smoothly. Thanks to their professionalism and support, our trip was truly a wonderful experience. Highly recommend!

From the day I made the booking, all the staff were incredibly helpful, finding the best coach available and ensuring everything went smoothly. The booking process was straightforward and completely stress-free. The driver arrived on time and was very respectful, helpful, and diligent.ul, helpful, and diligent.
I will recommend them to all my friends and family.

DO NOT USE.

Based in the far east, no vehicles of their own, and treat everyone terribly. Please avoid and contact a coach company direct. This company adds about 50% on to the cost which goes to the actual coach company.

THEIR TERMS AND CONDITIONS ALLOWS THEM TO TURN UP WHEN THEY WANT AND THE CUSTOMER CAN DO NOTHING ABOUT IT.
My daughter booked a coach to York for a hen party bottomless brunch and then a games afternoon.
The coach was booked for 1pm for the brunch at 2pm (plenty of time to get there). The driver initially rang to say that he would be there 15 minutes early but then when the coach hadn’t arrived my daughter rang the driver a few times but no answer. She rang Customer service who said they’d ring him and get back to us which they never did. The driver eventually arrived at 1.35pm and set off at 1.40pm. 30 minutes of the bottomless brunch was lost. My daughter wrote to complain and to request some form of reimbursement but the company offered 91p per person as per their booking terms and conditions (5% if the lateness is within a certain time bracket). The manager who replied just kept quoting the terms. There was no apology and no attempt at understanding the issue raised.
If you are wanting to book a coach with this company don’t bother. Their terms and conditions basically allows them to turn up when they want and with no comeback for the customer.

Book with this company at your own risk!!!

I booked a one-way trip for a group of 18 people from Leeds to York for a hen party. The mini bus was booked for 13:00. Initially the driver was very good and rang me at 11:30 giving me his ETA of 12:45, he rang 15 minutes later saying he was slightly delayed and it was going to be 13:00. I thought no problem!

It got to 13:08 and the driver still had not arrived. I tried calling him at 13:08, 13:20 and 13:21 with NO answer. I ended up calling customer services at 13:21 who said they would try find out where he was and they said they would try contacting him and call me back. The group were getting frustrated as we had a booking in York at 14:00. After finishing my call with customer services I phoned the driver again at 13:29 when he answered and said he was 5-10 minutes away. I explained if he was struggling to find the pick up point I could help guide him.

The driver eventually turned up at 13:35 and once all of us were loaded onto the minibus we set off at 13:40.

However, considering the journey to York is at least 40 mins from our destination it meant we were going to be late for our next booking and the venue could not accommodate the full time there we had booked so we ended up losing out on a quarter of our booking (equating to £162).

The following Monday after the booking I emailed the company stating these facts and requesting the refund of the money the group had lost.

They very insultingly offered a ‘gesture of goodwill’ of 5% of our booking cost….£16.50!! This equated to £0.91 each… ridiculous. I declined their offer.
If our group was late by the same amount of time, according to their T&C’s I would have had to pay £60 so £16.50 isn’t even a fair amount in comparison to that.

The company kept referring to their Terms & Conditions whereby it states that they basically don’t need to arrive or set off on time and that it’s not their problem and we should be adding a contingency time into our booking…. well I added 20 minutes and clearly still wasn’t enough.

Did they add a contingency time onto their travel to the pick up point? I very much doubt it.

The group can understand risks of traffic, congestion & accidents etc however the bare minimum is to communicate these delays with us so we’re not left feeling ‘abandoned’. This company couldn’t even do that!!

The companies website talks about how they understand customers value punctuality and being ‘on time’ but they very clearly cannot deliver on that. Their Terms and Conditions also do not align with their companies values.

Would not recommend to anyone and will definitely not be booking again with them in the future.

So if you do still decide to book after reading this review like I said above book at your own risk.

I’m sure they’ll reply to this review saying they’re satisfied with the outcome as they have with other people. Well I hope it’s worth losing good and reliable customers for.

Hard to get in touch with anyone, I had 4 different coaches for a group. Each time the group waited 45 or more for finally finding the driver. Extremely frustrating. The coaches we not clean. Will never use this company again.

We had 3 different drivers all were very professional.
Great encouragement offered to our soccer girls team.
Great knowledge of the area

Great service, our driver Paul was extremely helpful and a really nice person. I’ll be using you again.

Just wanted to say a big thank you to you all for fabulous service and a special big thank you to Adil our driver, who was courteous and nothing was too much trouble.

The coach was immaculately presented and we couldnt have asked for more

All of our guests suggested we do something similar again.

We worked with Manchester Coach Company on several occasions in July and August and I am delighted that the arrangements were perfect in all respects. All the coaches arrived o time, the Drivers were friendly and accommodating and the feedback that we have had back from our clients has been extremely positive.

Thank you Manchester Coach Company for your excellent service

West End Travel Ltd

We used this company to book the transfer 3 times within one week, and every time the driver always arrives on time, helping with the luggage, very professional. Very good service overall