Thecoachcompany.co.uk Reviews 

We had an awful experience with The Coach Company. We booked a return journey, where the first part of the journey was fine, but the second part there was no coach. The party finished early by 90 mins. We tried contacting the driver and company but couldn't get hold of the company and the driver was rude. Very unhelpful and unprofessional.

Based on both the journey itself and the way this complaint has been handled, we will never use this company again. At no point did it feel like passenger safety was a genuine concern, and the standard of customer service that followed was even worse. How this was dismissed has completely eroded any trust we had, and I would strongly caution others who expect safety concerns to be taken seriously.

We’ve used this company before with no issues, which is what makes this experience even more disappointing. As soon as we raised a complaint about our unsafe journey, the attitude completely changed.

The journey itself was genuinely unsettling and left us feeling unsafe. The driver was vaping, texting, and unwrapping sweets by taking both hands off the wheel. The driver was also rude and said to us 'I like it when people speak to me because it keeps me awake'.

What made it worse was the response afterwards. Rather than taking the concerns seriously or properly listening to our account of what happened, the company was very quick to become defensive and dismissive. Despite being told someone would contact us to discuss the incident, no one ever did and they 'closed the case'. I followed up to say no that's ridiculous and eventually someone called back.

The response we received felt procedural and box-ticking, with more effort spent explaining why evidence “couldn’t prove anything” than acknowledging how frightening the experience actually was. Safety concerns were minimised, and it was made very clear they were keen to close the matter rather than resolve it. It was dismissive and I think had it been a 'more substantial company' they may have taking it more seriously.

We were assured by David that this would be properly investigated, yet despite submitting photographic evidence, we were later told no issues were found. The implication is that our experience simply didn’t matter. Being reassured and then dismissed like this is incredibly frustrating and deeply unprofessional.

Mistakes can happen, but how a company responds says everything. Unfortunately, the customer service here was poor, lacked empathy, and left us feeling that our safety simply wasn’t a priority. We won’t be using them again.

Terrible customer service and terrible commitment to safety.

I would like to express my sincere appreciation for the excellent service provided by the coach driver, Mohammed, during our recent journey.

Mohammed was professional, courteous, and extremely supportive throughout the trip. His driving was safe and smooth, and he ensured passengers were comfortable at all times. His positive attitude and willingness to help made the journey pleasant and stress-free.

Please convey my thanks to Mohammed for his dedication and outstanding service. He is truly an asset to your team.

Really excellent service throughout. From booking right up to our collection on the night. Emails and calls, plenty of communication to check details were correct. Rob arrived as requested and didn't grumble at the extra stop. I'd like to say thank you to Pete and the team. Ten out of ten from me.

We recently used the he coach company to arrange transport for our football team to attend a match at Ashton Gate, Bristol. The communication from Peter throughout the experience was timely and informative. This was via both email and phone. On the day, the coach arrived promptly to both the pick up and departure points. The coach was of a high standard, was comfortable and was very clean. Our bus Driver, Mick, was very friendly and made all of the guests feel welcome and safe.

From start to finish I found the whole process very easy and Evan was super helpful. I would 100% use the coach company again in the future!

Used this company for a race trip 2nd year running. Both times prompt excellent drivers and really well organised travel which made the day stress free and enjoyable. Thank you will definitely use again.

We took 46 girls plus adult helpers to a netball weekend in Shropshire, using The Coach Company for both journeys. Both the coaches arrived in good time. The coaches were comfortable, smart and clean. Both drivers were very polite and helpful. We would certainly use again and recommend to others.

Great trip!
Booked with short notice as we were let down by another company. Drivers ensured that we were comfortable. Very good experience.

Excellent service from start to finish.. good communication on picking up, driver excellent attitude and nothing was too much trouble.. made the trip very enjoyable, no stress and everything ran to plan! Our first London trip for school and having such a positive experience we will definately only use you in the future!

The quote beat others and everything was very straightforward. Getting a text of our driver's number the day before was very reassuring and Mandy in particular could not have been more helpful throughout the booking process!

Great service from this company and a great driver. Would recommend to anyone wanting a day out to the races and any other function / activity you booked and needing transportation for your group. Will certainly use again, thank you!

I had to book a coach for 35 people at the last minute as I had been let down by another company called taxicode. The coach was to take people from my father's funeral to the after celebration of life. It was 3 days before when the other company let me down. I was in a complete panic when I phoned the coach company who sorted it out for me within a couple of hours. They corresponded very well making me feel very reassured. The driver Jay was excellent. I cannot recommend this company highly enough

We used the Manchester coach company for our transfer to Manchester airport as there was 24 of us they arrived on time took all 24 plus golf sets and luggage , they picked us up 1 week later o time and again in a great clean coach , the drivers on both journeys were very helpful and polite , I would recommend this company to anyone looking for transport for any size party .

Everything from the driver to coach was efficient on time which is what you need when organising coach trip.

DO NOT USE!

This company is not a coach company, they are a broker. They don't own coaches!

If you use them, you may get lucky and get what you asked for, but if you use the Coach Company alot, you will get issues with the coach turning up late, bad dangerous drivers, driver keeping you locked out of the coach, air conditioning leaking into the coach, the toilet not working, the microphone broke, driver getting lost, driver reversing into a car, the driver threatening to leave you all stranded in a village, gettting a coach designed for children (so tiny seats) or the coach just simply not turning up. All these have happenend to us this summer.

Edited after response: forgot to mention, when our coach didn't turn up, I called the coach company and the person I spoke to couldn't be bothered to help and hung up on me!

"The coach provided for your journey had 70 seats for 57 passengers, with the additional space intended to offer greater comfort for everyone on board." - this didn't work, an adult can't sit in a seat designed for children. For that trip, I ordered a 57 seater with a toilet, not a 70 seater for children, with no toilet.

The Coach Company don't communicate with the other coach companies they broker the jobs out to, the other companies they own (RideVoova, HorseFerry Coaches, A Class Corporate Travel), so as per my previous line:

If you use them, you may get lucky and get what you asked for.

The support from The Coach Company from start to finish, was excellent. Luke was patient and understanding of the organisational challenges. The minibus was immaculate, and extremely comfortable, and the driver KHAN was outstanding, putting the needs of the elderly passengers first at all times, from the temperature, to the position of his parking, making sure the vehicle was parked optimally for ease of embarkation and disembarking, and if course a smooth and pleasant drive.

The ops team were responded quickly our enquiry, and the booking process was quick and seamless.

Our coach drivers got us to our destination and back again, despite all the challenges that were against them on the day (fire on the motorway caused mayhem in the South West). The drivers were highly competent and professional and the coaches were comfortable, clean and of a good quality. Competitively priced too.

All in all, a great experience and I would highly recommend.

I cannot stress enough how disappointing our experience with The Coach Company was. After reading their glowing website and testimonials, I expected a professional and punctual service, especially given the importance of wedding day transport. What we received was the exact opposite.

Communication broke down completely after paying the deposit. Emails became curt and dismissive, and requests that should have been simple were met with resistance and rudeness.

On the day itself, our schedule was thrown into chaos. One coach was redirected to a different pickup location at the last minute, and the second coach arrived 40 minutes late with no notification. Guests were stranded, stressed, and left to scramble for alternative transport.

Multiple emails prior to the wedding, confirming arrangements, were completely ineffective; assurances of punctuality were meaningless.

This disorganisation caused a ripple effect across our wedding timeline, delaying our ceremony and creating unnecessary stress in what should have been joyful moments.

The compensation offered for this level of failure was insultingly low given the high cost we paid.

In short, The Coach Company is not reliable for wedding transport. Their lack of professionalism, poor communication, and inability to deliver on basic promises meant that they negatively impacted our big day. I would strongly advise anyone planning a wedding to look elsewhere—this is one service you do not want to risk.

Great company! Would highly recommend.
The driver was really accommodating and friendly.
Bus was really clean and comfortable
The customer care team were brilliant and communication was more than satisfactory!
Would definitely use this company again 😊