Thecoachcompany.co.uk Reviews 

I have used this company a couple of times now and i have to say it was outstanding service as always, driver went above and beyond and managed to still arrive in time even when the flight was early. Will definitely be using you again

I had a great experience from start to finish from Ian Brandon who was very helpful and informative, with the quotes and payment methods and gave me great confidence we were going to get a 1st class service for my stag party from Manchester to Edinburgh and return over a weekend. And we certainly did have that.
And our driver Abdul was punctual and kept us informed at all times on progress before arrival and during the journey.
And he got a jacket returned to us that we had left on the 1st leg of the journey.
We also needed some transport while we were in Edinburgh to and from our hotel for our stag activities, which Ian also sorted for us, and the driver Glen did a good job for us there.
I would highly recommend Thecoachcompany for their great service, communication, price and punctuality.

Was in London for the marathon.
The worst services I've ever had since I come to London for the marathon.
First day the two coaches was late.
Sunday, the driver did not know the way to go to Greenwich for the marathon, I had to tell him the way !
And finally the last day of services, going to St Pancras from the Strand, I was supposed to have 2 coaches for 67 persons and ended with 3 small coaches, drivers did not help at all to store the luggage and there were not enough seats for my clients. They did not want to come in front the hotel, clients had to cross the street with their luggage.
In short I would not recommend this company

Your response is ridiculous. You knew what we asked for—how were we supposed to react when the buses you sent were late and, more importantly, didn’t have the seating capacity we requested? How would you have reacted? Find a bigger bus and risk missing our train because of your incompetence?
You don’t own any vehicles; you’re just a reseller, and you couldn’t care less about customer satisfaction.
COMPANY TO AVOID

Wonderful service, and everything worked as planned. Both coaches were just as we hoped, new, clean and comfortable.

Great service from both the office staff and the drivers.

I needed to change the pickup address a few times and it was no problem, and their follow up calls were gratefully received. The drivers were friendly and helpful too.

Highly recommended and will use the company again

Good driver, clean coach, and very helpful on the phone and answered any questions, and very accommodating for 52 of us. Very good company, we will be using in the future.

It was a very good service. The booking process was fast and smooth. I am very happy to use the service.

The comms from start to finish were excellent. I had to change address and times a few times and they couldn't have made it easier for us to do. They also confirmed in writing everything to us multiple times to make sure everything was correct.
On the day, our pick up was delayed by road closures and the driver kept us really well informed the whole time and made it really easy to create a new pick up area.
Overall, i was really impressed and would absolutely use them again

We recently booked a coach for a student trip to Bath and Avebury. The booking process with Luke was smooth and the Operations team kindly helped with an adjustment we made to the schedule. Our driver Mr. Rajkumar was lovely, patient and did a great job on the small country roads! The coach was comfortable and clean. This is our second time using The Coach Company and we highly recommend them.

The booking process was really easy and a good rate overall. The experience was great, our driver was really patient with us and had great communication.

The whole service from start to finish was absolutely excellent.
Peter the travel advisor was exceptionally helpful and professional and communication regarding trip arrangements was superb.
Matthew the driver was very friendly and made us feel very welcome and made for a very comfortable trip
Would highly recommend the business and will definitely be a repeat customer.

Very professional and brilliant organisation from the company. Our driver was very knowledgeable and flexible in logistics.

Our experience with this coach company was nothing short of disastrous. DO NOT USE.

Our airport transfer was handled with a level of incompetence unlike anything we have experienced before - and that’s despite coordinating hundreds of transfers across the UK and Europe every year.

The operations on the day of the outbound transfer were chaos, with the driver not turning up to the designated pick-up point and his contact number failing to connect, meaning we had absolutely no way of reaching them. 42 people were left standing around for just shy of 2 hours at 2am, with luggage in the cold and rain.

Trying to contact head office was equally infuriating. Calls either didn’t connect for an extended period, or when they finally did, the person answering had no idea what was going on. We were given no meaningful updates, no reassurance, and were told someone would “call us back.” They never did. Calling the customer service appalling, would be generous; it was significantly worse.
No communication. No ownership. No contingency plan. Just silence.

Meanwhile, we were in full panic mode. We had customers to get to the airport and a significant reputational risk hanging over us. With no guidance from the company, we began ringing local taxi firms ourselves — only to later discover the coach company was apparently doing the same, without bothering to inform us.
When the driver finally arrived — an hour and a half late — the damage was done. The journey to the airport became a tense, rushed ordeal filled with anxiety for both participants and staff. What should have been a simple, professional transfer turned into chaos purely due to poor organisation and a complete failure in communication.

When it comes to resolution, post-travel failures, the ‘independent review’ conducted by the company was less about establishing facts and more about deflecting responsibility. They used flight delays on the return journey as some kind of bargaining chip to offset their shortcomings. Secondly, the review concluded that the coaches arrived at the pick-up point on time. This is categorically untrue - as witnessed by an entire group of passengers left waiting in the rain. Finally, they presented failed call logs, provided by the driver, as evidence of effective communication - when in reality, they highlight the inadequacy of their attempts.

Given the chaos of the transfer, the complete breakdown in communication, and the subsequent refusal to accept accountability, I would advise everyone against booking with this company. Reliability, and transparency are not priorities of this company.

We have previously used Thecoachcompany to book the odd coach, but for the latest tour we used them for all journeys to take our 35+ ballet production on the road. Ian and James have been our main contacts and both have been so easy to communicate with. We had one hiccup where a smaller vehicle than anticipated turned up, but other than that everything went swimmingly. When we had an urgent last minute additional journey to take some dancers home, they acted quickly and sorted it with ease! We are booking further journeys with them and find the whole process easy and the rates very reasonable.

We hired a minivan for our work conference, Booking was very easy and staff are very friendly and kept us updated all the way. They were very accommodating to our changes and requests. The driver arrived on time as planned and the minivan was clean, spacious and comfortable. It was a very smooth and pleasing journey and the driver was very professional. We are all very impressed with the service and will definitely book again. Highly recommended!

Problem-free trip from London to Cambridge. Driver was prompt and easy to contact, and allowed flexible timings. Booking and operation teams great. Would recommend. Good value for money.

Mustafa our driver was amazing. He tracked our late flight and picked us up at really anti social hours! We cannot thank him and the company enough. Coach was clean and it made organising 29 People very easy!

Great communication, friendly driver and very comfortable coach for 16 people.

Driver swerving all over the road from lane 1 to lane 3 on the motorway, speeding up and slowing down inconsistently.

The journey took over 6 hours of what should have been 5 hours at most (this includes allowance for 1 hour for driver breaks). We stopped for his 45 minute break only to set off and realise he needed fuel less than 30 minutes later.

We had to ask the driver if he was okay multiple times. What was more worrying was that he had another job in 6 hours time after we finished. Do not use them and risk yours and others lives, it’s simply not worth it. There is no excuse for this low level of service

Their customer service was impeccable - especially Evan who beared with my many calls. Coach driver Andy was great and no issues with the coach. Toilet wasn’t working but that’s fine - we didn’t request/need this service. Price was very reasonable. Only suggestion is to have more guidance on setting pick up locations as we risked getting fined from tfl for using their coach stops.