Thecoachcompany.co.uk Reviews 

I booked a 53 seater for an amateur sports team. The communication pre travel & on the day of travel was great and the coach was modern and clean. The driver was polite and the whole process ran smoothly and on time.

I made a booking for a kids football trip and paid a deposit. Several weeks later I was sent an email stating the booking had been cancelled for "circumstances beyond our control." No other information was provided.
My deposit will also take up to 7 days to be returned.

Thankfully I have been able to find alternative coach transport with a local - and hopefully far more trustworthy - company for the same dates, at a similar price. I should have done that in the first place. Our football club shall not be using thecoachcompany.co.uk again.

The coach company provided excellent service for our charity hike to the Peak District last summer. The booking process with Warren was easy and smooth and the communication leading up to the trip was top-notch. The coach arrived on time, was clean and comfortable, and the drivers were friendly and professional. We would definitely use this company again for future trips. Thank you!

The coachcompany were extremely helpful in providing transport for a recent company event. The coach arrived on time as planned, we were very impressed with Majid our driver, for being extremely helpful and attentive with the service that was provided to our guests.
Thank you to Priya, for being helpful and making the whole process quick and efficient.
we already have further booking planned.

I booked the coach company for our girls trip to Liverpool, they were amazing from the start great price great communication and on time both times for pick up and drop off, I would highly recommend using them and I sure will be again.

Our driver, Naz was punctual, polite and nothing was too much trouble. He assisted our disabled passengers with confidence and explained exactly what he was doing.
Great trip and hope to have him drive us again.

Recently used this company to escort staff to a colleague funeral. The driver was exceptional and incredibly kind to a group of travellers who were emotional and suffering the loss of their leader. He was patient, compassionate and engaging when called upon. He willing stopped for breaks and enquired often about everyone's well being. He is a credit to this business. Company was also easy to deal with and empathetic. Restored my faith in human nature.

Excellent customer service!
The company always offers the best competitive prices and they are the most reliable on the market!
I love working with them, and it will always be my first call!

From the moment of booking, this company were fantastic and keeping in touch with me before the date of pick up and on the date of pick up. I would highly recommend using them. Liam

Excellent service, punctual.Considering the first morning of the year.
Welcome and assistance from very kind staff.
I highly recommend.
Peter see you next time, and many thanks.
by MASCAGNI VIAGGI. NAPLES (ITALY)

This was a wonderful day out and the service from Thecoachcompany was first class. Our driver was excellent and communications before and across the day were fantastic.

We had an outstanding experience using Thecoachcompany. From start to finish, everything was handled flawlessly. Arranging the booking was smooth, with clear communication and helpful guidance throughout the process. They went out of their way to accommodate our needs and ensured everyone in the group got back to their destination without any issues. I wouldn't hesitate to use their services again.

On time, really kind driver. Couldn’t recommend more!!

The journey was absolutely amazing. The mini bus itself was super comfy, and definitely luxury! Our driver was perfect, he catered to all of our needs, let us put music on made sure we got to every destination on time and safely, and was overall brilliant. I couldn't recommend this company enough. Thank you so much for our brilliant journey it was phenomenal.

First I would like to thank our driver Keith who is a credit to the company for getting us to and from our destination,coach was very clean and comfortable Keith even let us Bluetooth our music I cannot speak highly enough of this company from the minute I mad3 contact with them up until a few hours before we boarded the coach the communication was excellent if you are going to hire a coach I would highly recommend the coach company you will not be disappointed superb company100%

Excellent service, from the moment I called to enquire. They were efficient and professional. On the day the driver was delightful, on time and I will definitely be using them again.

Fantastic customer service throughout the booking and aftercare
Would highly recommend.
Reasonable prices and lovely coach

The level of ease in which we were able to book. The friendliness and cooperation of the staff throughout the process and we had a great driver who ensured we had a smooth journey!!

AVOID!

We used this company to take a party of 12 to and from a wedding venue. Whilst they managed to get us to the venue in plenty of time they failed to collect our party at 00.15 on a very cold November night in the middle of the countryside.
Following our initial complaint to them the company proceeded to send "evidence" of the driver being there on time (we were standing 10 - 20 metres away at the entrance to venue and the driver was not at the venue). We wrote a very detailed complaint to the company asking several questions and raising many points which they have failed to address. We continue to have a lot of questions concerning the authenticity of the evidence provided, their lack of communication with us on the evening and their current handling of this complaint which they do not want to engage with us on.
Our complaint has effectively been rejected by The Coach Company as a result of some inappropriate language used on a call at 00.40 that evening when we were trying to locate the driver. Despite us apologising 3 times for the unfortunate emotional response that night, the company is failing to provide even acknowledgment of their failings or indeed an apology for the no-show of their minibus. We ended up incurring a further £255 in taxi fares to get my party home safely and out of the cold.

We remain entirely dissatisfied with their appalling responses to our letters and they continue to cause our family anger and frustration in their unprofessional handling of our complaint. I feel genuinely exhausted dealing with this company.

Myself and the rest of the party will avoid this firm in the future following their failure to honour their side of the contract, the terms and conditions of which they continue to hide behind concerning the emotions on a call following being stranded in the middle of the Essex countryside, in 4 degrees with three young children.

Booked a minibus for a work L&D visit in Liverpool. Fantastic service. Kept me updated and reassured at all times along the booking process to ensure the information was correct. The driver, Darren, was brilliant. Arrived on time, very accommodating and friendly. Would highly recommend.