Thecoachcompany.co.uk Reviews 

The transportation was straightforward to book and I found the price competitive. On the night, the transport arrived on time. Would definitely recommend and have no hesitation to use again in the future.

Professional and timely service. We organised professional tour on a Sunday. The driver was there early, and was courteous and patient. Very happy to recommend.

Great service - absolutely on time with a smile. Would definitely use again. Thank you Thecoachcompany.co.uk

Brilliant service. Booking was easy information was great
Coach driver was spot on time and Derrick was great delivered us safe and sound
Would recommend this company to anyone who wants reliable coach company

Absolutely shocking service!
Booked 6 months ago, received a booking confirmation and paid a deposit.
I have been Informed that suddenly they can not fulfil the booking … due to not being able to supply a coach?! Really?! YOU’RE CALLED THE COACH COMPANY!!
If the contract could not be filled then the booking should never have been accepted.
The stress this has caused is unbelievable.
No offer to assist in rectifying the situation, or compensate the additional costs now incurred.
I work in large scale events and products and will be making it well known to stay as far away from this company as possible.
Disgraceful customer service.

AVOID

Everything was as we wished for, driver was polite and nice, the bus was on time and very comfortable

Pick up on both journeys was on time with no delays. The driver was very polite, professional. Coach was clean and tidy, very comfortable on the journey and the break stop on the way was welcomed. Would book this again without hesitation.

Organising a big company trip, my company booked several coaches to collect staff from UK offices and overseas staff from airports. We spent more than £5K with them. I had arranged for 2 coaches and other office managers had arranged the others.
I was concerned from the outset at how difficult it was to get hold of anyone to speak to, to arrange the specifics of our requirements. Every time I called I spoke to someone different and some of their staff answered calls in Australia. I established at the outset that I wouldn't be able to give a final exact number of passengers until the 170 staff had confirmed their attendance; but we booked for coaches with bigger capacities regardless. Trying to get confirmation on what size coaches would arrive was an ordeal. I gave the maximum number of seats I required but the quote replies kept coming back ambiguous showing 55 - 61.
I had to call multiple times to get the numbers corrected and establish the names and contact details of the drivers. There was a complete lack of customer service. One of the emails they sent advised that any further queries via telephone would incur a charge of £50. See snippet immediately below:
"Making Booking Changes:
We offer two ways to update your booking:
• Online: The quickest and easiest option is to use the change link included in your booking confirmation email.
• Phone or Email: If you prefer to make changes by phone or reply to this email, an administration fee of $/£50 will apply (excluding any additional depot charges). This fee is waived for account holders."

As mentioned by another reviewer, The Coach Company is a broker (middleman) and does not own any coaches, so their website is misleading. The coaches that turned up to collect our staff did not resemble anything that I saw on the website. The coaches were old, battered, dirty, with ill fitting and bedraggled curtains and smelled of petrol. One of the staff got a lot of chewing gum stuck to the back of his trousers from just sitting on one of the seats. The seats were dirty and soiled. The toilets on the coaches both on the outbound journey and return journey were filthy, with no light, no soap, no toilet paper. During one of the journeys, when the coach stopped for a comfort break, the staff reported to me that the driver disappeared for more than 20 minutes with no explanation on his return. The staff stated that the route the driver took was out of the way and longwinded. Given that there had been an anticipated 1 hour 40 mins journey of 2 coaches leave the same pick-up location, and we had allowed for additional time for traffic we expected them to be a little late. However, although both coaches had departed at the same time coach no:2 arrived much later than coach no:1 and almost 3 hours later than the anticipated arrival time. AT the destination one of the other office managers advised me that she had also had problems and had been spoken to rudely by the Coach Company when she had called about the names of the drivers for the coaches she had booked.
On the return journey I contacted the Coach Company to ask if they could make the pick up time a bit earlier. They were not able to contact the drivers......further proof that the drivers are not their own. Both coaches arrived late, and the same scenario ensued again. I was not made aware that there had been a change in drivers so wasn't given contact details of both, and the coaches again were filthy and of questionable safety.
Mercifully I had agreed with one of the drivers to detour from the original destination so that the people who had flights to catch would not miss their flights. I remained on the 2nd filthy coach, which again, had a foreign driver that did not appear to know the roads; took the wrong route and delivered us back to our final London destination 4 .5 hours after picking us up. I WILL NEVER USE THIS COMPANY AGAIN.

The company was very easy to deal with, with friendly staff. The coaches I ordered turned up on time with an extremely helpful driver and got us to our destination with plenty of time to spare.

We had a really enjoyable and a very comfortable journey with the coach company. Door to door service, punctual and with a lovely professional driver. Would be happy to recommend and use it again!

We booked with the coach company for a hen party trip to the airport. We were a group of 24 and the experience was un faulted! Both journeys were absolutely fantastic. The buses both arrived early with no issues and both Huw and Jade were so helpful. The whole booking process through to delivery was seamless and made so easy. We were a big group so could have easily been a lot different. Would highly recommend!

We have found The Coach Company to be efficient and understanding of the needs of the customer
They are meticulous in ensuring the required arrangements are met and communicate several times to ensure these are understood correctly.
We have always found them to be competitive on price. We would certainly recommend them

After reading reviews I decided to book with the coach company to take our football squad of 21 young driver's on a mini tour. From starting the booking and throughout , this company has been fantastic. They communicate throughout booking process, they turned up on time for pick up and drop off to and from journey on separate days with friendly professional driver's and with comfortable clean coaches.
We fully recommend the coach company and we shall no doubt use them from now on with our organisation .
Big thanks

Bus was there on time was very clean, driver was friendly and good fun. Had a very smooth journey down and up with couple of stops on the way. All in all great service.

First time we used thecoachcompany.co.uk

Booking experience was excellent with lots of relevant communication via phone and email and regular updates; plenty of opportunity to send instructions in to cater for our particular needs

Driver (Basil) arrived in good time and was very good at listening to our instructions with regards to parking etc., very patient

Drove carefully and no hard braking, very professional

He also arrived in good time for the return journey and brought us back; careful driving and no drama

Overall, very happy with the experience and this company will definitely be our first port of call in future

I had been in charge of organising a very important trip for almost 40 international colleagues, across 6 different countries. Anthony was our driver and at no point did I worry about whether our Executive coach would arrive on time, they communicated with me throughout the day, arrived on time and the journey there and back was seamless. Very professional and I would definitely recommend both the company and Anthony. Thank you.

Coach driver was super helpful and patient with us. It was a very important day for a our team and he got us to the grounds carefree and without worry.

Great service from start to finish. Good price and very comfy coach. Malcolm my driver was efficent and good on comms pre pick up to give piece of mind!

I was in charge of transportation for a large group with a complicated schedule and after requesting quotes from 20 different companies, I was left with 5 relevant offers. I went through all of the reviews online and loved the fact that The Coach Company was always incredibly responsive.

Every interaction I had with them was professional and timely - from booking with Peter to managing the details with Paul, they were incredibly accommodating and managed to deal with all my stress as well.

The trip itself was flawless - incredible drivers and a really communicative staff with changes along the way.

We took a risk taking a company without any personal recommendations and I couldn't be happier with the results. Looking forward to the next time we will have the chance to work with them!

Fast response to my request for a quote. Competitive rates. Company checked in with me regularly in advance of the booking date. Driver confirmed he was on his way on date of booking, arrived on time and was very helpful in getting our students on board and on their way. Company followed up on booking after the event to ensure everything ran smoothly. Would definitely recommend and use again.