I paid £27 for a hair product on 2nd December,2025 and I have never received it. I can't contact them at all via their supposed website or FB. I wouldn't give any star only I have to in order to proce... Toon meer
The Courtyard Spa
Bedankt voor je bezoek aan Trustpilot. Helaas is het niet langer mogelijk om op dit profiel reviews achter te laten, aangezien de website van het bedrijf niet langer actief is. Als je vragen hebt, aarzel dan niet om contact met ons op te nemen.
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
As others have written, I have not received my order which cost £119! I emailed them which bounced back, used their contact form (before their website was taken down) & contacted them on social media.... Toon meer
I ordered a Molton Brown shower gel and a Black Pepper candle as a last-minute birthday gift, and they turned out to be an absolute winner! Both items arrived right on time (phew!) and made the birth... Toon meer
Bedrijf heeft geantwoord
I recently purchased the Milton Brown Coastal Cypress & Sea Fennel aroma reeds from The Courtyard Spa, and I couldn’t be more pleased. The fragrance is absolutely lovely—fresh, soothing, and long... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
A warm welcome from the team here at The Courtyard Spa Birmingham, a stones throw away from the incredibly popular Bullring. We're delighted to offer high-end skin care products, bath & shower essentials, as well as home favourites from some of the UK's most popular brands. All orders are picked and packed by us and we're pleased to have built a relatively small customer base of over 30,000, which we're incredibly proud of. The Courtyard Spa began with a small warehouse and two mobile beauticians who shared a passion for delivering expert facial treatments, before evolving into a small and highly regarded independent retailer. With an upcoming move into a fixed clinical environment and expansion in our treatment offering, it represents the next stepping-stone on our own unique little journey. We hope you have time to explore our site or even better, book in for one of our wonderful treatments.
Contactgegevens
Bradford Court 123-131 Bradford St, B12 0NS, Birmingham, Verenigd Koninkrijk
- concierge@thecourtyardspa.store
- thecourtyardspa.store
Deliverd on time well boxed thanks
Placed quite a decent order
everything arrived well packed
and on time.

Antwoord van The Courtyard Spa
Great prices for the Davines range
Great prices for the Davines range. It also had other products o couldn’t easily source elsewhere. Came well wrapped. Considering it was oil based products…no leaks & quick delivery.

Antwoord van The Courtyard Spa
Positive experience
Products arrived in a reasonable time frame and were priced well. Unfortunately the lid on the spray was broken, but it doesn’t affect using the it, and it had been packaged well so I think that was just a bit of bad luck. But overall I would buy from them again.

Antwoord van The Courtyard Spa
PCA skin products
I've recently ordered PCA skin products and have received it promptly the next day. They offer the best price and the products were secured with bubble wraps. I will definitely order again.

Antwoord van The Courtyard Spa
Great item and price prompt shipment…
Great item and price prompt shipment with good communication

Antwoord van The Courtyard Spa
Positive experience
Online order received promptly, packaged neatly and well for transport, good price for item purchased, good communication. Very happy all round.

Antwoord van The Courtyard Spa
Can't believe I have been cond thought…
Can't believe I have been cond thought this was molton brown site I have emailed so called concierge service no reply no order and nearly 80 out of pocket terrible site

Antwoord van The Courtyard Spa
SCAM
Inside the box I received, a rather expensive item was missing. At its place there was an handwritten note I would have received a refund. I NEVER RECEIVED THE MONEY BACK, neither an answer to my email. First time I get scammed in this was, AVOID.

Antwoord van The Courtyard Spa
Avoid by all cost
Avoid by all cost. I have never received ordered goods. I have tried to contact them several times- there is no phone support. Only emails. Never received response. Had to file complaint to my credit card company to retrieve my money. Checked them out on Company House website- they only registered this company about month before my purchase, so I don’t know if they are overwhelmed with orders and can’t keep up or they intend to scam people.

Antwoord van The Courtyard Spa
Recently bought two Molton Brown 400ML…
Recently bought two Molton Brown 400ML Re-Charge Black Pepper body wash refills pouches from this company.
Really competitive price, original products and excellent next day delivery with the products well packaged and arrived securely in perfect condition.
Will certainly purchase more products from The Courtyard Spa website.

Antwoord van The Courtyard Spa
Molton Brown - Coastal Cypress and Sea Fennel
I bought some discounted Molton Brown reeds and perfume with this company. I have received the items and I can confirm that the products are the real thing and the discount is very good. They arrived by DPD nicely boxed and well packed. Extremely happy with my purchase and thank you Amber for your kind responses. I hadn’t heard of the business before and could find nothing online. Having once been scammed by an online clothing store Destiny (China) I checked the location of the company (Birmingham) and looked them up as much as I could. It all seemed legitimate..The fact that it was on Shop comforted me although I now realise that there are a fair number of scam businesses on Shop as well. Shop are also incredibly hard to get in contact with if something goes wrong.
Either way, in this instance it all went very well.

Antwoord van The Courtyard Spa
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.






