The Curious Drinker Reviews 4.719

Bianca was really helpful, patient and kind.

I’ve loved having the boxes and for a special occasion they’re great. However, although you can pause or cancel membership it’s a bit of a performance- you have to ring up! And even skipping a box you don’t get any reminders about being charged soon so on several occasions I’ve not had an alert in my diary and therefore have received a box I wouldn’t otherwise have bought. So if you’re happy to take responsibility for your subscription-great! If like me you’d like the company to alert you to an upcoming payment then it won’t happen here…, at least not yet! Regretfully cancelled

Bianca was very helpful in cancelling my membership

The cancellation process was handled promptly and efficiently. I am grateful to Desmond Jones for the clear and concise guidance provided throughout the process.

I called today to sadly cancel my membership. I had been a member for approximately 5 years and have enjoyed many good gins, snacks and magazines but have needed to cancel. Anna listened to me and was quick to execute my cancellation. She was understanding and supportive of my decision.

Just been speaking to Anna at customer services. Although cancelling my subscription it was nothing against the product which I thought was superb and Anna from customer srvices was friendly, efficient and a pleasure to talk to.

Excellent customer service from Bianca she was most helpful 👏

Bianca resolved my issue promptly.

Good customer service. Bianca was very polite and helpful.

Really enjoyed being a member of Craft Gin Club (now The Curious Drinker) but my drinking habits have changed and my cupboard now resembles a very expensive gin bar that nobody visits!
Bianca was very helpful just now, allowing me to cancel my membership as I had previously paused it thinking I might start drinking again.
Would definitely recommend if you like your gin or rum! Magazines are an interesting read and I used to love attending the tasting events online.
Sad to say goodbye but ….!

Desmond was very pleasant and efficient with helping me cancel my membership and didn't go into a hard sell to try to make me stay (unlike other companies I've experienced in the past). The gin boxes are great and I would recommend them to others, however after many years of membership I now have more gin than I know what to do with, which is the only reason I cancelled.

So lovely to receive the boxes through the post. Nice selection of items each time. Flexible subscription. Great customer service. Thoroughly recommend.

Bianca was very helpful although I did find her a little hard to understand at times. The customer service for this company is very good.

Anna was lovely and couldn't have been more helpful x

Spoke to a lovely lady called Anna and i explained that i did not intend having a monthly subscription with you when i sent for my taster box. I do not like it when Subscribing is not made clear when making a purchase.
Anna was very pleasant and helped by cancelling the subscription.

Bianca was great but it took 3 calls and 15 mins in queue to cancel

What a dreadful experience. It appears one can cancel membership online but that is not the case. After emailing, I was informed this had to be done over the phone; however, the telephone number is either not available online or very well hidden. The telephone service, from Bianca, was excellent, although there is a hard sell to remain customer. Overall, steer well clear. The contact number is 02035193532

I ordered a one-off box and it arrived promptly. Cancelling the subscription was quick and easy, with Bianca being really helpful.

I had emailed to cancel this subscription, was emailed in return and asked to phone in and cancel my subscription. I was advised I would be offered alternative options but I persevered and it was agreed with Anna to cancel my subscription and I asked to be sent an email to confirm the cancellation, this was duly received.