Fabulous box delivered on time and presented beautifully. Packaging ideal and all products presented well. Love the logo wax paper around the products. Great literature describing the products and how... Toon meer
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We've recently set up a membership group for investors, and looked for something that would act as a welcome gift to all new-joiners. It's been a great service, with good email comms whenever update... Toon meer
Ordered a cheese meat and beer hamper for my son in laws birthday, paid for a Saturday deliver. Due to the fault of the courier & NOT the Deli Society, the parcel didnt get delivered sadly. Not only... Toon meer
Purchased a TOMAHAWK & RED WINE Bundle for 2 as a gift. It arrived and I was dissatisfied due to a couple of reasons however I emailed the deli society and Harry responded quickly sorting out my conce... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
The Deli Society is a unique foodie community, making good food and drink accessible to everyone. Become a member to gain access to hundreds of products, direct from artisan and family-owned farmers and producers. At incredible value. If you ever need any support or have any questions at all, please get in touch at hello@thedelisociety.com and we'll always go above and beyond to make things perfect.
Contactgegevens
Unit 11-12 Highway Business Park, Heckford Street, E1W 9HR, London, Verenigd Koninkrijk
- hello@thedelisociety.com
- thedelisociety.com
4,3
Uitstekend
184 reviews
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Superb Customer Service!
It was my first time ordering from this shop, had issues at first, but it has been fixed right away. Kudos to Harry who assisted me and resolved the issue with delivery. will order again for sure! Also, love your website!
10 juli 2023
Review zonder uitnodiging
Antwoord van The Deli Society
Hey Jam, really pleased to hear Harry was able to help you out quickly. We look forward to sending out lots more orders for you in the future. Lucy & The Deli Society team.
Not only a brilliant product (looked…
Not only a brilliant product (looked gorgeous and I think good value for the quality), but customer experience a dream. If you have any problems with your order they bend over backwards to help. Amazing company and it will become a staple of my gift purchases going fwd!
26 juni 2023
Review zonder uitnodiging
Antwoord van The Deli Society
This is so lovely, thanks Victoria.
Hi Im trying to get a response from…
Hi just had great customer service from Rory at The Deli Society. The issue was totally my error but Rory handled that fact very considerately and has restored my faith in caring professionalism.
Thank you Rory and The Deli Society.
18 juni 2023
Review zonder uitnodiging
Utterly Delicious!!
Ordered 40 hampers for clients and was absolutely blown away. The customer service was phenomenal and the actual contents within the box were truly amazing. Delicious meats and cheeses with a fantastic selection of wine. All of our clients were completely over the moon. Will absolutely be ordering again - cannot recommend enough!
31 mei 2023
Review zonder uitnodiging
Outstanding Customer Service
Ordered a cheese meat and beer hamper for my son in laws birthday, paid for a Saturday deliver. Due to the fault of the courier & NOT the Deli Society, the parcel didnt get delivered sadly. Not only did they refund me in full, their apology was incredibly sincere AND they sent out another parcel too. Would highly recommend this company, a start up business with excellent customer service. Will be ordering again. Helen Fearon
6 mei 2023
Review zonder uitnodiging
Great Company
I have now ordered twice from TDS and am very pleased with the speed of the service and quality, The Belly Pork is to die for 5/5*
20 maart 2023
Review zonder uitnodiging
Really great quality products
Really great quality products, some things are definitely spending money on. All the charcuterie was amazing and while there was an issue with one of my cheese, the company quickly resolved it for me. Would use again in a heartbeat.
26 februari 2023
Review zonder uitnodiging
Beautifully curated ranges
Beautifully curated ranges. Ordering and delivery easy peasy and great tasting products.
Loved the initial questions to hone and help with selections and the casual yet informed language used in all Comms.
27 februari 2023
Review zonder uitnodiging
Great produce
Great produce, lovely presentation.
Good service. Would definitely recommend.
3 februari 2023
Great service
Very quick delivery, all packaged up nicely. Lovely cheeses and wine, would definitely order again.
1 februari 2023
Easy wine delivery
Order arrived quickly on the day chosen and was well packaged (I ordered wine only).
2 februari 2023
Great produce - fresh and delicious. Lovely experience
Great products - really delicious. Reliable delivery, well packaged, everything lovely and fresh. Really impressed would use again thanks
31 januari 2023
Great pairings
The cheeses, salami and wine flavours were delicious and perfectly paired.
8 januari 2023
Very Satisfied
Ordered this product as a Present for someone so difficult to be too comprehensive but ordering and delivery very efficient. Recipient verh happy!!
2 januari 2023
Freshly packed gorgeous cheeses
Freshly packed gorgeous cheeses. The chilli jam was amazing
Will definitely order again
Great service and easy to order
4 januari 2023
The dog liked it.
I was sent a Gabriela cheese and wine selection as a present.
Despite the Deli Society’s claim that items would be delivered with at least 14 days life, the cheese was already going hard.
I was disappointed and put the following review on their website. Obviously the Deli Society doesn’t like bad news as they didn’t publish it.
————————
Nice selection and very tasty cheese.
The only problem was the claimed 14 days life.
When it was delivered, one of the cheeses was already discolouring, showing it was aging so we started eating the cheeses immediately. Despite keeping them in the fridge, it was all getting hard by day 4.
On day 5 the dog enjoyed what was left.
—————————-
I would have given two stars but their censoring of bad reviews drops it to one star.
20 december 2022
Review zonder uitnodiging
Antwoord van The Deli Society
Hi Douglas,
Josh here, one of the Co-founders of The Deli Society. I'm really sorry to hear this. We cut and wrap our cheese the day it is dispatched, on a next day service, and so in theory this should have arrived to you the day after our cheesemonger cut and wrapped the items. We do then recommend all cheese is consumed within 14 days of receiving it. But, cheese is a living, breathing product and especially with the artisan type products we use, that shelf life can vary depending on how and where it’s stored. For example an air-tight container can really help maintain freshness and quality. You mention that your cheese only lasted 4 days which sounds odd and of course isn't right. There perhaps may have been an issue in transit, but without any further information, unfortunately we cannot do any investigations at this stage.
We wish you'd have got in contact with us at the time as we would have been happy to replace the entire box for you. We are a small start up and rely on repeat customers, so if something isn't right we will always go above and beyond to rectify it. Much better for all parties than a review that is titled 'The dog liked it' which will harm our business immeasurably.
As for your original review on our site. As you can see we actually have zero reviews published there. It's a function that doesn't seem to work that well for us as it gets overloaded with spam. So it isn't used and isn't checked. Hence zero reviews on our site. Good or bad. I'd be happy to send you over a screenshot of this to show you the issue we have with it. We are really into reviews and showing off about our business which is why you can see we have claimed this page and actively invite our users to review us.
Please do get in touch with us at hello@thedelisociety.com and we will be happy to discuss this further.
Cheers,
Josh.
The product was delicious
Ordering the product was easy and quick, the final delivery was date and time was emailed to me, the product and presentation was excellent and worth 5 stars. My only reservation was the length of time it took to arrive from the moment it was ordered to the final delivery. It was meant as a Christmas present but it didn’t arrive until New Years Eve. This could obviously be down to the pre Christmas rush but it was a disappointment and the only reason for not giving it a full star rating. The actual product was delicious.
4 januari 2023
Antwoord van The Deli Society
Hi Andrew, thank you for your kind review and glad to hear that the products were all enjoyed.
During the Xmas period we turned off Xmas slots on Monday 19th which I can see was the day you placed your order, so the first day on the calendar would have been to deliver on NYE. I am sorry that we couldn't get the order to you sooner and I hope you revisit our site, where we will be turning our 'next day service if ordered before 1pm' back on next week.
Happy New Year!
Best,
Josh
Fantastic
Fantastic. Food, wine, notes, delivery. Totally lovely way to spend an evening - so much so we have subscribed.
29 december 2022
Review zonder uitnodiging
Antwoord van The Deli Society
That's brilliant news Lorraine! You won't be disappointed with what we have planned for the New Year.
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