If I could leave negative stars I would. The form on their website for refunding store credits (aka cash owed to customers) is a complete sham. You'll receive no confirmation of receipt, no correspo... Toon meer
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Lees wat reviewers zeggen
The website was extremely easy to navigate and checkout was very straightforward. No hidden fees involved in anything - item price and shopping costs were clearly detailed. I bought a pair of black... Toon meer
Bedrijf heeft geantwoord
Great store discounts. I bought a wrong sized heels from EOS on the DOM, (rrp $199 for $71 plus delivery, coz it had an extra 20% off on the Dom, the EOS site shows $119 on Black Friday discount,... Toon meer
Bedrijf heeft geantwoord
Hi the use of the online store did not work correctly as I had to wait 2 days before it would allow me to finalise the purchase saying something went wrong. Also it took quite a while to receive the... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
The DOM is Australia’s official online fashion outlet offering exceptional pricing on your favourite, premium fashion brands including adidas, Jo Mercer, St. Agni, Christopher Esber, Carla Zampatti, Rollie and more. We bring you the best deals, all up to 70% Off. Always. And with direct shipping from the brands themselves, you can trust that you're getting the real deal.
Contactgegevens
Locomotive St, 2015, Redfern, Australië
- customerservice@thedom.com
- thedom.com
4,1
Goed
448 reviews
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Heeft 95% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Very happy with my purchase
Very happy with my purchase. Same product was double the price in some retail stores. Will use the DOM again. Thank you for a great experience.
18 december 2025
Antwoord van The DOM - The Official Fashion Outlet
Thank you for your wonderful feedback, Ant! We’re so glad you were happy with your purchase and found great value compared to other retailers. We truly appreciate your support and look forward to welcoming you back to The DOM again soon.
Jocelyn had great communication and…
Jocelyn had great communication and customer service. Responded promptly and got the return refunded fast
Thank you
5 januari 2026
Review zonder uitnodiging
Antwoord van The DOM - The Official Fashion Outlet
Hi Luke, thank you so much for sharing your feedback! We’re glad to hear you had a positive experience and that Jocelyn’s clear communication and prompt support helped make your return and refund process smooth. We truly appreciate your kind words and thank you for shopping with The DOM.
Haven’t received my order as yet
Haven’t received my order as yet. Tracking says still in transit
18 december 2025
Antwoord van The DOM - The Official Fashion Outlet
Hi Becki, thank you for sharing your feedback. We’re really sorry for the delay and understand how frustrating it is when an order is still showing as in transit.
Our team has reviewed the order, reached out to the brand partner to contact the courier on your behalf. So we can actively monitor the delivery to help move this along as quickly as possible.
We appreciate your patience and want to reassure you that we’re continuing to follow this up until it’s resolved.
The use of online was a bit quirky
Hi the use of the online store did not work correctly as I had to wait 2 days before it would allow me to finalise the purchase saying something went wrong.
Also it took quite a while to receive the items purchased although I realise Chistmas time makes it slower.
19 december 2025
Antwoord van The DOM - The Official Fashion Outlet
Hi Jason, we’re sorry to hear about the issues you experienced with the website during checkout and the longer delivery time. That’s certainly not the experience we aim to provide. During the Holiday period, higher traffic and order volumes can unfortunately impact both site performance and dispatch timelines, but we understand how frustrating that can be.
Your feedback has been noted and helps us identify where improvements are needed, particularly around the checkout experience. We appreciate your patience and hope we have the opportunity to deliver a smoother experience next time.
Kind regards,
The DOM
Great price and fast delivery!
Great price. Incredibly fast delivery prior to Christmas!
20 december 2025
Antwoord van The DOM - The Official Fashion Outlet
Hey Scott, thank you so much for your feedback! We’re glad you scored a great price and that your order arrived incredibly fast, especially before Christmas. We really appreciate your support and hope to shop with you again soon.
I purchased shoes from The DOM during…
I purchased shoes from The DOM during the busy holiday season in December, and I honestly wasn’t expecting my order to arrive on time. But they delivered it on time! The packaging was good, and everything arrived in perfect condition.
Thank you! I highly recommend The DOM and will definitely re-purchase again.
19 december 2025
Antwoord van The DOM - The Official Fashion Outlet
Thank you so much for sharing this, Enita! We’re thrilled to hear your order arrived on time despite the busy holiday period and that everything arrived in perfect condition. Your recommendation means a lot to us, and we look forward to welcoming you back for your next purchase.
Seamless and fast
Seamless and fast, I ordered very close to Christmas and delivery was on point.
19 december 2025
Antwoord van The DOM - The Official Fashion Outlet
Thanks for the great feedback, Mark! We’re really pleased to hear your order arrived on time, especially so close to Christmas. Seamless and fast is exactly what we aim for—hope to see you back again soon.
Very quick service!
19 december 2025
Antwoord van The DOM - The Official Fashion Outlet
Thanks so much, Vanessa! We’re glad you enjoyed the quick service and appreciate you taking the time to share your experience. Hope to shop with you again soon 😊
The product was great
The product was great. The shipping was smooth. Good experience.
19 december 2025
Antwoord van The DOM - The Official Fashion Outlet
Thanks so much for your feedback, Jade! We’re really happy to hear you loved the product and that shipping went smoothly. Appreciate you shopping with The DOM and hope to see you again soon.
Super fast delivery
18 december 2025
Antwoord van The DOM - The Official Fashion Outlet
Thanks so much for the great feedback, Paul! We’re glad to hear your order arrived super fast — enjoy, and we hope to see you shopping with us again soon.
Amazing customer service
Amazing customer service. So prompt and went out of their way to assist.
31 december 2025
Review zonder uitnodiging
Antwoord van The DOM - The Official Fashion Outlet
Thank you so much for the lovely feedback, Natasha! We’re so glad to hear you had such a positive experience and that our team could assist you promptly. Your kind words mean a lot to us, and we truly appreciate you taking the time to share them specially in this this busiest season of the year.
I made an order on the 26th and have…
I made an order on the 26th and have not received an order confirmation or anything else, don't know my order number either
26 december 2025
Review zonder uitnodiging
Antwoord van The DOM - The Official Fashion Outlet
Hi Georgia, thank you for reaching out, and we’re really sorry for the worry this has caused. In some cases, the order confirmation email can be delayed or sent to a Spam/Junk folder, or there may have been a small typo in the email address entered at checkout.
Due to the high volume of orders during this period, dispatch updates can also take a little longer than usual. That said, after checking based on your name here, your order has been successfully received and is already on its way to you. You should receive a shipping notification shortly once tracking is fully updated. Could you confirm your email address by sending an email to our Customer Service Team at customerservice@thedom.com.
We truly appreciate your patience and want to reassure you that your order is moving through the delivery process. If you need any further assistance, the team is always here to help.
Bought Xmas presents from this site 2…
Bought Xmas presents from this site 2 weeks before Xmas but they posted my items on the 23rd so not a hope I will get them in time for Xmas -
24 december 2025
Review zonder uitnodiging
Antwoord van The DOM - The Official Fashion Outlet
Hi Tamara, our genuine apologies for the delay with your order. During peak periods such as Christmas, fulfilment centres experience high volumes which can sometimes impact dispatch times. While our partner brands strive to ship orders promptly, in this instance your order was posted later than expected.
We completely understand how disappointing this must have been, especially for time-sensitive gifts, and we truly appreciate your patience.
Sincerely,
The DOM
Take payment, don’t provide products, don’t provide customer service
I’ve been emailing and they state a 3-day response time, which is already unreasonable. It’s now been over a week with no reply. They’re taken payment, not delivered the product, and provided no customer support.
22 december 2025
Review zonder uitnodiging
Antwoord van The DOM - The Official Fashion Outlet
Hi Patricia, our sincere apologies for the inconvenience caused. We reviewed your order, and confirmed that the item was out of stock, and a refund has already been processed. As The DOM operates as a marketplace platform, products are sold directly by our brand partners. While we aim to provide timely updates, in this instance we should have advised you sooner about the stock status, and we sincerely apologise for the delay in communication.
We completely understand how frustrating this experience must have been and truly appreciate your patience. If there’s anything further we can assist with, please don’t hesitate to reach out.
Warm regards,
The DOM
Bad experience, not recommended
After I placed my order then everything stops, no delivery, no response to emails, no calling option available, no response to Facebook or Instagram messages.
It has been almost 10 days since I made my order.
Is this a good customer service?
14 december 2025
Review zonder uitnodiging
Antwoord van The DOM - The Official Fashion Outlet
Hi Ali, thank you for your feedback, and sincere apologies for the frustration caused. To assist further, could you please provide your order details so the team can check the status and provide an update?
Please note that during peak periods, the fulfilment centre receives a very high volume of orders, which can sometimes affect dispatch times and response rates. Rest assured that your order is being processed, and the Customer Service team will follow up directly once we have your order details.
We appreciate your patience and understanding.
Warm regards,
The DOM
Poor experience with TheDOM
My experience with TheDom has been less than satisfactory to date. I am left with purchase NOT fulfilled and refund still to be received after more than 2 weeks of making purchase. This is not acceptable, particularly during this busy Christmas season and when reliance was placed on representations made on TheDom website that orders would be shipped within 48 Hours of purchase. A busy Black Friday/ Christmas Season should have been anticipated and resources allocated accordingly. It is poor excuse that there have been delays due to peak season. Some delay is understandable but more than 2 weeks is unacceptable.
Current processes and engagement through TheDome and with Customer Services have been more akin to a post box / concierge service rather than a purchasing one, which had I known, I would not have purchased through the website. There have been promises made but little effective action or solution as it would seem there is no ability to make decisions when dealing with or resolving issues for customers. Requests constantly have to be made to the particular Brand of purchase resulting in an unsatisfactory and frustrating experience.
With no other contact mechanisms other than through email (i.e. no human one can actually talk to, as there is no phone contact details), the frustration is further underlined.
I only purchased because TheDom was part of a communications email from MYER One. I will not be doing so again.
6 december 2025
Review zonder uitnodiging
Antwoord van The DOM - The Official Fashion Outlet
Hi CO, we sincerely apologise that your recent order did not meet the high standards expected, especially during this busy holiday season.
As a marketplace platform, products on The DOM are shipped directly from our brand partners. During peak periods like Black Friday and Christmas, stock can move very quickly, and orders may sometimes take longer to allocate and dispatch than the usual 48-hour expectation. We understand that this can be frustrating, and we truly empathise with the inconvenience this has caused.
Please be assured that your refund has been processed, following confirmation from the brand, and any delays were not intended to inconvenience you. We also appreciate your feedback regarding communication and understand the need for more direct support channels, which we will take into consideration as we continuously work to improve our processes.
We value your input and are genuinely sorry this experience has left you disappointed.
Sincerely,
The DOM
Great follow up service
Jocelyn went above and beyond to rectify an issue I had with an order from an external party. Her follow-up was outstanding. Lucky to have her on staff
19 december 2025
Review zonder uitnodiging
Antwoord van The DOM - The Official Fashion Outlet
Hey Liz, thank you so much for the kind words we're really pleased to hear that the follow-up and support provided met your expectations. Jocelyn takes great pride in ensuring issues are properly resolved, even when they involve external partners, and this feedback means a lot to the team.
We truly appreciate you taking the time to share your experience and thank you for shopping with The DOM.
Order Delays and Poor Support – Avoid This Site
I placed an order on 10th December 2025 for 6 items. The website promised dispatch within 3–5 business days, but it’s now well past that and I’ve only received 1 item. I contacted support multiple times, but they keep sending the same copy-paste responses with no real update. This is extremely frustrating and unprofessional. I’m not sure if I’ll ever receive the remaining items. Strongly not recommended—avoid this website.
10 december 2025
Review zonder uitnodiging
Antwoord van The DOM - The Official Fashion Outlet
Hi Talha, thank you for taking the time to share this feedback. We’re genuinely sorry for the frustration and disappointment this experience has caused.
As a marketplace platform, we partner directly with brands like Adidas, meaning stock is fulfilled and allocated from the brand’s own warehouse rather than held centrally. During high-demand periods, items can unfortunately sell out at the brand level before final allocation is completed, which can result in partial fulfilments or delays despite orders initially showing as available. This is never the experience we want customers to have, and we understand how concerning it feels when updates don’t seem to move forward.
We’d also like to confirm that, as requested, the remaining items on this order have now been refunded in full. The only delay in processing this was due to the need to first receive final confirmation from the brand partner regarding stock availability and fulfilment status, to ensure the refund was accurate and complete.
That said, we sincerely apologise if our communication came across as repetitive or unhelpful — this feedback is taken seriously. The team’s intention is always to chase the brand partner and provide accurate updates as soon as they’re confirmed, but we acknowledge that clearer and more proactive communication was needed here. We truly appreciate you raising this and regret that we fell short of expectations.
Sincerely,
The DOM
Very responsive customer service
Super quick responses to email. Fabulous communication for my return. Very friendly person dealing with my enquiry who felt like a very real person. Thank you!
10 december 2025
Review zonder uitnodiging
Antwoord van The DOM - The Official Fashion Outlet
Thanks so much for sharing this feedback, Deb! 🌟
We’re really pleased to hear that our team provided quick responses, clear communication, and friendly support throughout your return. Creating a genuinely human and helpful experience is something we care deeply about, so this means a lot to us.
Thank you for choosing The DOM — we truly appreciate your support!
I bought 2 pairs of shoes. Both were Adidas and very comfortable. Would definitely buy from The Dom again. Great Customer Service! Thank you..
I bought 2 pairs of shoes, both from Adidas. I received one of the pairs but not the other. Without me having to contact Customer Service, I received an email saying that they were following up with Adidas and would keep me advised. The next email was a couple of days later to let me know that they had followed up with Adidas and again to keep me advised. The next email included a 15% discount as an apology for the time it has taken. The next email advised me that the runners had been dispatched, and I received them within a few days. I was very impressed with how customer service kept me informed and offered me a 15% discount. This is what I call great customer service. Thank you.
20 november 2025
Antwoord van The DOM - The Official Fashion Outlet
Heyyy Karen, thank you so much for sharing your experience! We’re really pleased to hear you loved both pairs and felt well supported throughout the process. Keeping customers informed and proactively following up with our brand partners is something we take seriously, so it’s great to know the updates and goodwill gesture made a positive difference. We truly appreciate your patience and kind words, and we look forward to welcoming you back to The DOM again.
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