If I could leave negative stars I would. The form on their website for refunding store credits (aka cash owed to customers) is a complete sham. You'll receive no confirmation of receipt, no correspo... Toon meer
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Lees wat reviewers zeggen
The website was extremely easy to navigate and checkout was very straightforward. No hidden fees involved in anything - item price and shopping costs were clearly detailed. I bought a pair of black... Toon meer
Bedrijf heeft geantwoord
Great store discounts. I bought a wrong sized heels from EOS on the DOM, (rrp $199 for $71 plus delivery, coz it had an extra 20% off on the Dom, the EOS site shows $119 on Black Friday discount,... Toon meer
Bedrijf heeft geantwoord
Hi the use of the online store did not work correctly as I had to wait 2 days before it would allow me to finalise the purchase saying something went wrong. Also it took quite a while to receive the... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
The DOM is Australia’s official online fashion outlet offering exceptional pricing on your favourite, premium fashion brands including adidas, Jo Mercer, St. Agni, Christopher Esber, Carla Zampatti, Rollie and more. We bring you the best deals, all up to 70% Off. Always. And with direct shipping from the brands themselves, you can trust that you're getting the real deal.
Contactgegevens
Locomotive St, 2015, Redfern, Australië
- customerservice@thedom.com
- thedom.com
4,1
Goed
448 reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 95% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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Turn around was day after ordered, so no wondering when it’s going to turn up
Quick turnaround for my order, my inquiry was promptly answered, and dealt with. Good email communication
8 december 2025
Review zonder uitnodiging
Antwoord van The DOM - The Official Fashion Outlet
Hi Julie, thank you for the lovely feedback! We’re glad to hear the quick turnaround and prompt support made the experience smooth, and that the email updates kept everything clear. Your kind words are truly appreciated, and we look forward to assisting again in the future.
Great store discounts
Great store discounts. I bought a wrong sized heels from EOS on the DOM, (rrp $199 for $71 plus delivery, coz it had an extra 20% off on the Dom, the EOS site shows $119 on Black Friday discount, cray good deal) easy to purchase, and return (was not final sale), didn’t have to print anything, just showed the QR code at Aus post, got my refund (less postage) like within 3 days of posting it.
Would buy from them again if I know my sizing better
Note that when they say selling fast, might not have to rush, because like yes the next day there was no more sizes, then a couple of days later more sizes returned (could be from the store end, or a marketing ploy)
19 november 2025
Antwoord van The DOM - The Official Fashion Outlet
Hi Rachel, thank you for sharing your experience! The team is glad you enjoyed the great discounts and found the purchase and return process quick and easy. Sizing can be tricky across brands, so hopefully your next pick will be a perfect match. As we don't hold the items, stock levels do fluctuate as partner brands update inventory or returned items are restocked, which is why sizes may reappear.
Thanks again for shopping with The DOM — the team looks forward to your next visit!
Professional and prompt customer service.
Bonna handled my issue with a great deal of care and professionalism. Although I was unable to receive my desired item, and the process took some time, I am grateful for exceptional customer service.
3 december 2025
Review zonder uitnodiging
Antwoord van The DOM - The Official Fashion Outlet
Hi Renae, thank you so much for your kind feedback! We're glad to hear that Bonna was able to support you with care and professionalism throughout the process. While we're sorry you couldn’t receive the item you originally wanted, we truly appreciate your patience and are grateful for your recognition of the service you received. We're always here to help should you need anything in the future.
I had the best experience with The DOM
I had the best experience with The DOM! Great price on Adidas speziale sneakers.
And then I received the best service from Jocelyn in Customer service, as I had to reach out to them with a query.
I would definitely shop with them again and I’d recommend them to friends and family!
20 november 2025
Review zonder uitnodiging
Antwoord van The DOM - The Official Fashion Outlet
Hi Debora, thank you so much for your wonderful review! We're so glad to hear you scored a great price on your branded shoes, and that Jocelyn was able to assist you so well. It means a lot to know you’d shop with us again and even recommend us to your friends and family. We truly appreciate your support and look forward to helping you again soon!
My order didn’t sync with the system?
I placed an order about 5 days ago, and I’m really nervous after reading some of the other reviews. I got a confirmation email, But haven’t heard anything since. Another review said their order didn’t Sync with the system, and I’m worried that’s what happened with my order.
2 december 2025
Review zonder uitnodiging
Antwoord van The DOM - The Official Fashion Outlet
Hi Jasmine, thank you for reaching out. We completely understand why you’d feel concerned. Rest assured that our team is always here to help. During peak periods such as Black Friday, the fulfilment centre may take longer than usual to process and ship orders due to the high volume. The team sincerely apologises for the delay this may have caused.
Your order has been checked, and it has successfully received, and is currently on its way. If there is anything further needed, the team is here to assist.
Antwoord van The DOM - The Official Fashion Outlet
Hi Kirsten, thank you so much for your lovely feedback! We're glad to hear you enjoyed our great prices, quick delivery, and easy shopping experience. We appreciate you choosing The DOM and hope to see you again soon!
I had purchased a shoe in the wrong…
I had purchased a shoe in the wrong size and customer service (Jocelyn) was quick to respond to my requests and refund was made in quick turn around. Really appreciate her great assistance in this matter.
19 november 2025
Review zonder uitnodiging
Antwoord van The DOM - The Official Fashion Outlet
Hi Dylan, thank you for sharing your experience! We’re glad to hear that Jocelyn was able to assist you quickly and that your refund was processed smoothly. Your kind words mean a lot, and we’ll be sure to pass on your appreciation to her.
We look forward to helping you with your next purchase! 💛
Return
I had a return that needed to back to Adidas. The team helped me by providing practical and easy way to return the item, I believe they needed to liaise with Adidas to do this. Then when the item was sent back and received by Adidas and I had not yet received the refund, Jocelyn organised for this to be done. Thank you for making this a smooth process.
18 november 2025
Review zonder uitnodiging
Antwoord van The DOM - The Official Fashion Outlet
Hi Maya, thank you so much for sharing your experience! We’re really glad to hear that the return process went smoothly and that the team — especially Jocelyn — was able to assist you from coordinating the return with the brand partner all the way through to ensuring your refund was completed.
We truly appreciate your patience throughout the process and we’re happy we could help make everything easier for you. If you ever need anything else, we’re here to help! 💛
Placed order
Placed order, received confirmation and then nothing for 3weeks.contacted customer service to be advised my order didn’t sync and goods no longer available. My first time shopping on this site.
19 oktober 2025
Antwoord van The DOM - The Official Fashion Outlet
Hi Theresa, we're truly sorry for the experience you’ve had — especially on your first order with us. After checking, it appears your order didn’t properly sync with the brand’s system, which caused the delay and the disappointing outcome of the item no longer being available. This isn’t the standard we aim to deliver, and we completely understand how frustrating this must have been.
We’ve already flagged this issue internally and with the brand so we can prevent it from happening again. If there’s anything else you'd like to explore or if you’d like help finding an alternative item, we're here to assist.
Thank you for giving us a try, and we hope we can provide you with a much smoother experience next time.
Quick and the updates are great
18 oktober 2025
Antwoord van The DOM - The Official Fashion Outlet
Hi Tracey, thanks so much for your feedback! We're happy to hear you enjoyed our quick service and timely updates. We appreciate your support and look forward to having you shop with us again soon.
Very happy
Excellent experience. Great product, great price and reasonably quick delivery. Will definitely buy again from The Dom.
18 oktober 2025
Antwoord van The DOM - The Official Fashion Outlet
Hi Trevor, thank you so much for your wonderful feedback! We're really glad to hear you had an excellent experience, from the product and price to delivery. We truly appreciate your support and can’t wait to have you shop with us again soon.
Fast shipping and great products
20 oktober 2025
Antwoord van The DOM - The Official Fashion Outlet
Hi Diana, thank you for your feedback! We're so glad to hear you loved the products and that your order arrived quickly. We appreciate your support and can’t wait to have you shop with us again soon!
Great service & products
19 oktober 2025
Antwoord van The DOM - The Official Fashion Outlet
Hi Anthony, thanks so much for your kind words! We’re happy to know you’re pleased with both our service and products. Your support means a lot, and we look forward to having you shop with us again soon!
Daughters Birthday Presesnt …
The shoes were great my daughter love them .
They are so very comfortable also great value
19 oktober 2025
Antwoord van The DOM - The Official Fashion Outlet
Hi Fran, that's so lovely to hear! We’re really glad your daughter loved the shoes; and even happier to know they were a perfect mix of comfort and value. Thanks for choosing The DOM for such a special gift, and we hope to help you find more favourites soon! 💛
Ordered 2 items got neither items
Ordered 2 items got neither items. Catalogue not updating on website item still available
19 oktober 2025
Antwoord van The DOM - The Official Fashion Outlet
Hi Gordon, thank you for reaching out and sharing your feedback. We completely understand how frustrating it must be to place an order and not receive the items you were expecting. After checking, it seems there was a stock sync issue between our system and the brand’s inventory, which caused the items to appear available even though they were no longer in stock.
We sincerely apologise for this inconvenience; this is not the experience we want for our customers. Our team is already fixing the stock count error.
Outstanding Service, A rare commodity of online shopping these days!
Outstanding Service from Jocelyn. Solid communication, Understanding and great to deal with. I highly recommend The Dom.
18 oktober 2025
Antwoord van The DOM - The Official Fashion Outlet
Hi misterfreon, thank you so much for your kind words! We're thrilled to hear that you had such a positive experience and that Jocelyn provided outstanding service. We’ll be sure to pass along your appreciation to her, for sure she’ll be so happy to hear it! Thanks for recommending The DOM, and we look forward to serving you again soon.
Antwoord van The DOM - The Official Fashion Outlet
Hi Windy, thank you for your feedback! We’re glad to hear that you found the process easy and straightforward. We appreciate your patience with the slightly slower delivery — we’ll take this on board as we continue improving our turnaround times. Hope to see you shop with us again soon!
A Good Experience
I am very happy with my purchase. I returned the first article (trousers) when I found they were too small. No problem with that procedure which happened very quickly and efficiently. I was then able to order the correct size. The article arrived quickly and in perfect condition. Thank you.
3 oktober 2025
Review zonder uitnodiging
Antwoord van The DOM - The Official Fashion Outlet
Hi Trish, thank you for sharing your wonderful feedback! We're so pleased to hear that your return and exchange process went smoothly and that your new trousers arrived quickly and in perfect condition. It’s great to know you had a seamless experience from start to finish.
We truly appreciate your trust in The DOM and look forward to helping you find more pieces you’ll love. 💛
I have sent back a pair of shoes that…
I have sent back a pair of shoes that were too small I was told I would be getting a refund I sent the shoes in an overnight express bag no response to either receiving and no refund too date
I am reluctant to purchase from this company again
The sad news is I would love to order another pair
Please pass this feedback back on and hopefully respond by refunding my purchase
24 september 2025
Antwoord van The DOM - The Official Fashion Outlet
Hi Amanda, thanks for reaching out and we’re really sorry to hear about your experience. We completely understand how disappointing this must be, especially since you were hoping to reorder in the correct size.
I’ve checked our records, and we haven’t received a return request through our Returns Portal for your order. It’s possible the return was sent using your own postage instead of our tracked return method, which is why we haven’t been able to identify or confirm it yet.
To help us locate your return and follow up with the brand urgently, could you please share the tracking number or lodgement receipt for the package you sent back? Once we have that, we can immediately investigate and process your refund.
You can send the tracking details via DM or email us at customerservice@thedom.com and we’ll prioritise this for you.
Thanks again for your patience, Amanda. We’re here to help get this sorted for you.
Antwoord van The DOM - The Official Fashion Outlet
Hi Nicole, thank you so much! We're happy to hear you enjoyed the prices, communication, and styles. We appreciate you shopping with us and hope to see you back again soon!
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