TheDressOutlet.com Reviews 

Don’t waste your money they are shady! I wanted to return two dresses that they sent me damaged. They refused to send me a return label and stretched out the process for over 3 months and then tell me that my time for returning them has passed so I can’t return them! Are you kidding me?!? I have two damaged dresses that still have tags on them, that I have pictures with time and date stamp of the damaged items, a whole string of emails asking what is going on and where my return label is, but all they keep saying is that they are sorry my return window has passed! That’s what type of horrible company they are. It’s obvious that the quality of the materials they use suck and they don’t care if they product is damaged, broke, ripped etc., they will either still charge you a return and restocking fee or just drag it out until the return window has passed so that they can use that as an excuse.
Update- that is the same response you have given multiple times but the problem is I tried to return it within the returnable timeframe and you wouldn’t respond to me until it was too late! I have evidence and proof of what I am saying also so I can prove it.

he realizado un pedido el dia 6 de diciembre y aun no tengo respuesta y quiero saber como se encuentra el pedido 241205205818271.

Bought a dress online from them. Came with a broken zipper. I contacted them about this, they didn’t even respond

They charged a restocking fee and also paid for the label. I emailed them right after my order for a different size and they said item had shipped but in reality the item shipped 2 days after. I will never buy from them again. The return fee and shipping fee make the shopping experience terrible.

I am so happy with my recent order from The Dress Outlet!!! I ordered a formal “mother of the bride” type of pantsuit . The order came quickly, fit perfectly and was so reasonably priced , compared to the same outfit at the local Dillards. I couldn’t be happier with my experience !

It’s a nightmare returning an item. They get you with the restocking fee. The dress don’t look and feel at all as they advertise. Very disappointed customer

This place is a fraud. I got my order late and it is way too big. They don’t have a smaller size and you can forget about the bogus numbers you can’t reach anyone by phone and the text come back with the same form answer the restock fee is crazy expensive and you can’t get a return label because you have to pay to ship it back costing you $10 or $12. Between the shipping and restocking fee you lose so much of your original price. This place is a scam. Do not buy from them especially for a special occasion like my granddaughters wedding. Color matching and size plus fabric are essential in this occasion.

Extremely disappointing experience. They sent the wrong size for an international gift. When I reached out about their mistake, their response was slow, and the size I originally ordered was out of stock. I had to choose a different dress and pay the price difference. They also refused to send the new dress until I returned the incorrect one.

The dress was not great quality and the fit of sleeve and overall look was nothing like it appeared on the model.

The return process is a nightmare. I didn't buy a prepaid label so I had to spend $28 to return a $90 dress.

You will not get an answer on the phone number. The CHAT service is useless. I started a chat at 8:00 EST and woke up to a reply that came in at 4:30 AM (EST) Nothing in between. The CHAT is not timely or helpful.

It has been over a month and I still have not received my refund. TDO has it set up so there is no tracking number given to customers at UPS--Now I'm told I cannot get refund w/o tracking number. I have my UPS receipt. UPS says the vendor sets up the receipts, they just print it. TDO claims they cannot issue refund w/o tracking.

Me encanto el vestido corresponde a mi talla y esta precioso exelente servicio

The glitter and sequins on the dress are very textured, our house, everywhere, my skin is covered in glitter and sequins... everywhere is terrible!
Everything turned blue.
It sticks to our skin and does not come off. Shipping is an other problem. Poor customer service! They told me: buy a hair spray and spray on dress!
Be careful before you order... (i told them we dont have time, they put on hold my dress 3 days for no reason and they told me i should pay another $ 39.99 for shipping.

They are not honest. I followed all instructions for an exchange - since they don't do refunds. I included in the return shipment all information from the purchase to the exchange. There had also been man emails. 3 weeks after I sent the dresses back I sent an inquiry as to the status of the exchange. They wanted the tracking number and when I couldn't provide that they said the dress that was supposed to be sent within 3-5 days of them receiving the return was not available in the size I wanted. It seems like they play games and have excuses instead of just doing the right thing.

If I could give this company zero stars I would. Mow in the phone was the rudest least helpful customer service representative I have ever spoken to. The return policy is trash. The dress came to me last and damaged and they can’t bother to reach back out to a customer. NEVER DO BUSINESS WITH THEM.

If I could give this company a zero star, I would. Trying to do a return is complicated and difficult. Their customer service "representative" MOW hung up on me when I told her I wasn't going to agree to their restocking fee. Their website says they would call to let you know there is a restocking fee before processing your order. They did not. I thought simply buying the return shipping label was adequate. It was not. One of the outfits looked NOTHING like the picture. VERY VERY VERY disappointed with this company and would NEVER buy from them again.

La política de devolución es absurda, quitan una parte del dinero por algo de reposición que no deberían quitarle al cliente, además compré un vestido azul claro y me llegó uno gris, las fotos no son como lo muestran en su página llegó dañado el cierre y no me envían mi etiqueta por correo para terminar ya de entregar ese vestido

Met all of our needs: half the price of the bridal store for same dress, shipped on time and had easy tracking, offered a return if needed. Bridal stores won't let you return and neither will most online stores. It is risky to buy without trying it on which is why they allow a return with 7 days. Excellent experience!

The Dress Outlet prominently displays “Easy Returns” on the upper corner of their website. However, they have one of the most limited return policies I have ever experienced, requiring that returns be initiated within 7 days of receipt. I understand the need for the prompt return of dresses but this is excessive. It does not even allow for a reasonable amount of time to take the dress to be assessed for alterations. They seem to have a “no exceptions” policy even when contacting customer service. Thus, there is nothing particularly “easy” about their returns and this constitutes false advertising. There are many other more customer friendly retailers; I would recommend ordering from one of those rather than this company.

The dress was amazing! Yes the shimmer falls but not too much. I had to send back the dress 2 times! But the 3rd time was it. Customer service was amazing they replied back the entire time I wrote. I appreciate it every step of the way. And my niece looks beautiful in the dress!

Do not order from this site. Their dresses are terrible quality and their return policy is horrible. Have to return within a week for partial money back. I did so and they still said that it was not returned in time and kept my money. I even had to pay for a return label. Such a joke of a “company”.