Yes communication with this company is poor . Delivery should have been within 3-5 days . All I get is a receipt the day I bought it, then waiting for a despatch order but nothing for days so I cal... Toon meer
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Lees wat reviewers zeggen
I ordered 2 x black rugs & received 2 x blue rugs. When I raised it they stated that colour is within their acceptable variation therefore would be a change of mind return meaning I pay shipping & a 2... Toon meer
The rug I received is wonderful and exactly how I thought it would look. Rug arrived in a timely manner and I couldn’t be happier!
Delivered in good time, perfect condition, great quality, I love it, love it!. While waiting I thought, oh, I didn't check the size, is it going to be surprisingly small, but no, it's huge, I love it!... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Sydney Flooring Specialist, supplying hybrid flooring, laminate flooring, engineered timber flooring and rugs
Contactgegevens
22/24 Garling Rd, 2148, Kings Park, Australië
- (02) 9671 4031
- sales@theflooringguys.com.au
- theflooringguys.com.au
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The process was simple
The process was simple. I ordered, paid and collected the tiles that I saw at Bunnings but they said they would not have back in stock. The tiles I bought with the flooring guys were 40% cheaper than bunnings anyway. I will definitely use them again when buying tiles.
Poor service
I still have not received my rug 3 weeks after purchasing it.
Customer service was unhelpful and didn't want to know about it. I paid insurance
Very poor service!
Delivered within time .Well packed
Delivered within time .Well packed
Good quality rug looking just as good as it did on the web .
Thank you
Cladding a great price & quality
Great price & product seems to be of great quality.
I reduced from a 5 star rating for two reasons:
Website says "5% off... today only". It says it every day! And we didn't even receive it.
There was no communication since placing the order. No advice that the cladding was out for delivery, nor that it had been delivered. It was left at the front door with plastic wrap to hold it against the two pillars & the packing was left in a pile in front of our garage door. Luckily it wasn't out in the weather too long.
Excellent tile samples
I recently purchased some tile samples. They arrived very quickly and were well packaged. The samples were much bigger than expected which was great.
Museum Ainsley Rust 861
Delighted with our rug.
Slightly different in colour as in picture but fabulous none the less.
Arrived in 2 business days..!
Delivered and left as advised.
Will definitely buy again and already promoting your company to my friends and family..
Thank you 😊
Fast delivery, good quality product, trustworthy
My order wasn't delivered and it was…
My order wasn't delivered and it was important getting hold of someone on the phone to talk to about it!!! Very disappointed and I will be contacting ACCC for a refund if I don't receive my order soon. Not happy at all!!!!
Great Tile Samples
Thankyou for sending me tile samples that were actually big enough to get a fair idea of how they will look. They were a good price, nice quality and arrived quickly.
Return/Exchange service is poor
Return/Exchange service is poor. Make sure you buy if you very sure about the color. I ordered a rug and in reality color was light blue instead of dark blue which does not suit my living room. The flooring guys not only charge for delivery but also 20% restocking fee which is unusual then other stores.
Also note, I only had an issue with color but product in general was good quality with competitive price.
Difficult to review when item yet to be delivered
Surprised to be asked to review while still not having received my item ordered on 15/02/2023. I would appreciate contact re delivery of my rug asap.
Great price and fast delivery.
Great prices and delivery was spot on time (had to wait a little longer as we're in a rural area) Brought the 'Emotion 77 Green rug' it's more bright white and the pattern doesn't stand out as much as in the photo, but the quality is amazing and I was worried how lumpy it would look- flattened itself out within half hr. So worth the purchase. Now looking for another.
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