The Fuel Store Reviews 

Faz & Kabir , the best worker , thank you for help

I am with fuel store from 2 years great customer service highly recomended

I have been with the fuel store for 5 years. I have lately took on a new ev card for our electric vechiles and been dealing a lovely lady called Trinity's who jas step by step helped us as a company get through all the difficult situations. We need more people like this that go out there way to help. Thank you love. What an amazing experience

Lovely people to work with. Always ready to help and support. A very big thank you to Kabir and Faz and to the rest of the team!

I am not a technophobe and needed some help with my end of year Fuel Invoices. Trinity was not only very helpful in trying to explain things to me but she went overboard with her help and emailed me a copy of my Annual statement for a specific vehicle.
Absolutely 100% service.
Thanks

I not received any email or messages regarding the prices for next week .

After many years of our business being a Fuel Store customer, never ever missing a payment, we filled the work vehicle up & the card did not work, we had to go back to the garage with a bank card( time and hassle we dont have) The Fuel Store could have communicated that they were cutting our cards off.

Dear Radius Velocity Team,

I regularly use my Radius Velocity fuel card for fuel purchases. However, I have noticed that whenever I use the card at fuel stations, I am informed that Nectar points cannot be collected with this payment method.

At the same time, other customers paying with different methods are able to receive Nectar points. As someone who uses the Radius Velocity card regularly, it is disappointing that this benefit is not available.

I would appreciate it if you could clarify why Nectar points are not offered when using the Radius Velocity fuel card and whether there are any plans to allow customers to collect these loyalty points in the future.

Thank you for your time and assistance.

Kind regards,
Tahir Murad

Thankyou for excellent service

Noor responded to my inquiry quickly and efficiently, addressing my question immediately.

Good commonication with Haroon from fuel store. He made sure that everything runs smooth as possible. Card arrived early, competative prices on fuel

Awful experience. Asked for three cards and they only ordered one. Then, constantly charged me for their monthly 'add-ons' even though I should not have been charged and did not consent to them. Told me they had been stopped - and then they were added again and again. Then, when asked for a refund of the charges, they got round to it after 6 weeks. Their rates are not competitive and once I received my money back, I couldn't wait to close the account and get away from the administrative nightmare they created. I would strongly avoid.

Good communication and very helpful staff. Fuel cards arrived promptly.

This company applied a 20% surcharge to unleaded fuel and 'extras' without prior consent (relating to AI, legal protection etc.). I was never advised of this when I took the card and it only showed on checking payments.
On contacting the company, they did their best to resolve the issue and confirmed that I had been issued the wrong card (primarily diesel and unleaded is charged with a surcharge) and it was accepted as their mistake as there was a more suitable card for unleaded for which I was advised, there would not have been this additional charge. We did eventually arrive at a suitable resolution, but it involved a number of calls and although I don't think they had bad intent, (they confirmed that it was an error at their end) following my experience, I would not recommend. I appreciate that this experience was unfortunate, rather than an attempt to take advantage and others report a good experience.

Great guys to work with solved a problem I had.

A very smooth process from start to finish. kept us in the loop throughout the process. Even gave us a courtesy call to state that the cards have been delivered and signed for! Lewis was a great help! Thank you for being patient with us!

Sakandar explained all the choices on offer, he helped me choose the best one. He also called me once we received the fuel cards to go through the setup and the app to find the nearest fuel stations. He made everything easy

I’m really happy with the services provided by Fuel Store. They processed everything quickly and delivered the fuel card within just one week. Very efficient and reliable service!