Brilliant company to deal with. No hard sell. Took the time to understand our needs. Our account manager W**** is outstanding. She has a nice relaxed and calm approach and is very quick to respond to... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
As a new Manager to the Fuel Industry, I needed access to the full dashboard and had lots of questions regarding fuel cards, Pin's, processes, reports and a lot more. The team, and Trinity in particul... Toon meer
Bedrijf heeft geantwoord
Friendly enough staff, got the card but unfortunately had to change fuel type. Since was petrol it wouldn’t have a discount and I’d still have to pay the yearly fee. So I said I’d leave the account, I... Toon meer
Bedrijf heeft geantwoord
We have been using The Fuel Store as our fuel card supplier for the last 12 months and have been very pleased with the service they provide. Our account manager "Better call" Saul has always been ther... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Brandstofleverancier
- ook in
- Business to Business-service
- Energieleverancier
- Laadstation voor elektrische voertuigen
- Telematicadienst
Over The Fuel Store
Geschreven door het bedrijf
The Fuel Store is an independent fuel card and fleet management company built for UK businesses of every size, from sole traders to national fleets.
We offer a straightforward proposition: better prices at the pump, less time spent on fuel admin, and support from people who know the industry. Our fuel cards are accepted at thousands of forecourts nationwide, and our EV charge card covers the UK's largest public charging network.
What makes us different is how we work. Our pricing is fixed every Monday and does not change mid-week. While other providers move their prices up and down throughout the week, our clients always know what they are paying. That means no surprises, and proper forecasting for your business. You get consolidated invoicing, dedicated account management, and access to the full range of fuel card products on the market, not just the ones that suit us to sell.
Beyond fuel, we help businesses manage vehicle compliance and reduce their environmental impact through our Clean Air Partnership, which helps fleets offset emissions and work towards cleaner operations.
We are independent, which means our advice is straightforward. We find the right card for your fleet, not the easiest one to recommend.
If you want a fuel card provider that treats you like a business rather than a transaction, we would like to hear from you.
More from The Fuel Store
Geschreven door het bedrijf
- Fuel Cards Built for British Business
- We have been helping UK businesses take control of their fuel costs since 2016. Whether you run a single van or a large fleet, we make fuel management simple, transparent, and stress-free.
- Our Price Promise
- Every Monday we set a fixed fuel price that stays locked in for the full week. No mid-week changes, no surprises at the pump. Just a rate you can plan around and trust.
- Everything in One Place
- Our online portal gives you instant access to HMRC-approved invoices, card management, spend reporting, and fleet insights. Less time on admin, more time running your business.
- Real Fleet Intelligence
- Our telematics and Fuel Insights tools give you genuine visibility into how your fleet is performing. Track driver behaviour, monitor fuel usage, and spot savings you did not know were there.
- Switching is Simple
- Our team handles the process from start to finish. Most businesses are up and running within days, with a dedicated account manager on hand whenever you need them.
Our Price Promise
Fixed weekly fuel prices, set every Monday.
Unlike many fuel card providers, we lock in your rate for the full week. No mid-week changes, no nasty surprises at the pump. What you see on Monday is what you pay all week.
Contactgegevens
14th Floor, Bank House, 8 Cherry Street, B2 5AL , Birmingham, Verenigd Koninkrijk
- 01212727780
- info@thefuelstore.co.uk
- thefuelstore.co.uk
SAVE ON EVERY LITRE WITH A FUEL CARD
4,2
Goed
367 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
my call with Noor was
my call with Noor was
Very polite & helpful
9 juli 2025
Review zonder uitnodiging
Antwoord van The Fuel Store
Always happy to help Louis. I will let Noor know about your feedback. Lewis @ The Fuel Store
Customer services are amazing
Customer services are amazing, thanks to Noor for your help today :).
9 juli 2025
Review zonder uitnodiging
Antwoord van The Fuel Store
Thank you for your kind feedback Paul. I will pass your feedback onto Noor. Lewis @ The Fuel Store
Great Customer Service
One of the best and easiest fuel card companies to deal with. I needed a replacement card, emailed the Fuel Store and it was dealt with in no time at all by Noor. All previous queries have also been dealt with efficiently. I've not had a great experience with previous fuel card suppliers so it is refreshing to deal with a supplier like the Fuel Store.
8 juli 2025
Review zonder uitnodiging
Antwoord van The Fuel Store
I'm glad to hear we are smashing your expectations, Sion. I will get your feedback to Noor. Lewis @ The Fuel Store
Antwoord van The Fuel Store
Good Morning Christopher!
Thank you for your review, I will pass this on to the team!
Thank you again
Tom
I got a prompt reply and my query was…
I got a prompt reply and my query was dealt with straight away. the name of the person I was dealing with was Noor
26 juni 2025
Review zonder uitnodiging
Antwoord van The Fuel Store
Thank you for your kind words. I will pass this feedback onto Noor. Lewis @ The Fuel Store
Antwoord van The Fuel Store
Thank you for your kind words. I will pass this on to Noor. Lewis @ The Fuel Store
Every time I call and speak with Saul
Every time I call and speak with Saul, he is always extremely professional and helpful, always very supportive and informative of what’s happening and what’s new
23 juni 2025
Review zonder uitnodiging
Antwoord van The Fuel Store
Thank you for your kind words Brian. I will pass your feedback onto Saul. Lewis @ The Fuel Store
Saul was very helpful- thank you.
Saul was very helpful- thank you.
17 juni 2025
Review zonder uitnodiging
Antwoord van The Fuel Store
Thank you for your kind words, Iana. I will pass the kind words on to Saul. Lewis @ The Fuel Store
Antwoord van The Fuel Store
Hi Irinel! Thank you for your kind review!
I will pass your feedback to the team :)
Tom
Antwoord van The Fuel Store
Hi Wayne
Thank you for your kind feedback! I will pass this on to the people you have been speaking with.
Thank you again
Tom
we have been using Fuel store for years…
we have been using Fuel store for years and their service is second to none, highly recommend
13 juni 2025
Review zonder uitnodiging
Antwoord van The Fuel Store
Thank you very much for your kind words. I will get your feedback passed to the team. Lewis @ The Fuel Store
what a great company to deal with
what a great company to deal with, Naomi is spot on and nothing is to much trouble.
12 juni 2025
Review zonder uitnodiging
Antwoord van The Fuel Store
Thank you for your kind words. I will pass this on to Naomi. Lewis @ The Fuel Store
Responsive customer service
The Fuel Store customer portal is easy to navigate. Prompt response to online inquiry and swift resolution to issue raised.
6 juni 2025
Review zonder uitnodiging
Antwoord van The Fuel Store
Thank you very much Kimberley for your kind feedback. Lewis @ The Fuel Store
100% Recommended
Very easy to set up, Sakander made it easy and knew what was right for me and my business.
Great communication,help every step of the way..
16 mei 2025
Antwoord van The Fuel Store
Thank you for the kind feedback Stuart. I will get this passed on to Sakander. Lewis @ The Fuel Store
Antwoord van The Fuel Store
Thank you for your kind words Edward. I will get this passed onto the team. Lewis @ The Fuel Store
My balance is showing zero
My balance is showing zero, even though I have over £750. 3 drivers have had cards declined, and the Fuelstore isn't answering the phone as its Saturday. This isn't good enough. At all.
Situation resolved, but caused massive issues at the time.
31 mei 2025
Review zonder uitnodiging
Antwoord van The Fuel Store
Hi Marc
Thank you for updating your reply. The situation was resolved and as discussed with your AM Naomi the situation was something unfortunately outside of The Fuel Store's control, which you acknowledged. Kind regards Lewis @ The Fuel Store
Very satisfied with the service
13 mei 2025
Antwoord van The Fuel Store
Thank you for taking the time to leave us a review Safeer. Much appreciated. Lewis @ The Fuel Store
Be careful as they will charge you more than pump price and add premium charges supermarkets which also tokes you above pump price, the sales staff are nice though!
The fuel store over charged me 10ppl and under charged my British friend 10ppl less. They retained my bond payment and never returning it and claiming they cannot understand my accent. The directors also ignored my complaint. Also my friend Tho***a second bond payment has also been kept by fuel store, emailed CEO but ignored me. He’s now shut his account down and gone to complain to external parties.
30 mei 2025
Review zonder uitnodiging
Antwoord van The Fuel Store
13/06/2025-
Good Afternoon Gee,
I have noticed you have updated your review again.
Please respond to our phone calls / emails so we can work through your concerns.
Kind Regards
Tom
05/06/2025 -
Good Afternoon, Gee
Following a thorough investigation into your claims, we were unable to find any evidence of discriminatory pricing or discriminatory behaviour of any kind.
Please respond to our phone calls / emails so we can work through your concerns.
Many Thanks
Tom
Naomi
Naomi is hands down the best person to try and speak to, shes always at the end of the phone even if the questions i ask are silly, she friendly and kind and goes above and beyond to get me the information i need and more. Such a shame that our three months with her are up but im sure the next adviser will be just as good as such a great company. Thank you Naomi
28 mei 2025
Review zonder uitnodiging
Antwoord van The Fuel Store
Hi Drew!
Thank you for your feedback about Naomi!!
I am sure Chris (your new account manager) will also give you this exceptional service.
Thank you again
Tom
Saul was extremely helpful
Saul was extremely helpful, quick to respond and clear with advice.
23 mei 2025
Review zonder uitnodiging
Antwoord van The Fuel Store
Hi Emma!
Thank you for kind message, Saul prides himself on the service he provides & I am glad you had everything you need!
Thank you
Tom
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