The Golden Portugal Reviews 

20
TrustScore 4 uit 5

3,9

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Bedrijfsgegevens

  1. Immigratie- en Naturalisatiedienst

Geschreven door het bedrijf

THE GOLDEN PORTUGAL specialises in getting your Portugal residency and citizenship, providing investment options qualified for Portugal Golden Visa, and all matters of settling down in the country. We can take care of every step in your journey to become an EU resident/ citizen.


Contactgegevens

3,9

Goed

TrustScore 4 uit 5

20 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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3,9

Alle reviews

(20)

4 reviews in de afgelopen 12 maanden

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Beoordeeld met 1 van de 5 sterren

Overpromised and underdelivered – Hidden costs and unprofessional team

The website looks professional and they claim to be experts in Golden Visa, but the reality is completely different. They charged a high upfront fee but the service was minimal. Every small step came with extra charges that were never clearly explained at the beginning. My lawyer changed twice without notice, and the advice was generic – I could have found it online for free. Responses take forever, and they never follow up as promised. Very disappointed with The Golden Portugal. Save your money and look for a more reliable firm.

12 april 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great experience

When my family and I decided to look for a “plan B” option, we looked at a number of different national programs offering a path to citizenship through investment. We ultimately decided on Portugal’s Golden Visa program due to its short path to citizenship, flexible investment options, limited time on the ground required, easy travel from the US, access to the EU, and quality of life if we choose to move. However, we quickly realized that we would need assistance to navigate the various steps involved in obtaining our residency cards. We talked to a number of different consultants (and their references) and decided to engage Susana Yang and her company, The Golden Portugal. We liked that The Golden Portugal was a small company where we would get personal attention. We liked that they were based in Lisbon, were exclusively focused on Portugal, were investment-agnostic (and would make introductions to investment advisers of our choice, if we wanted), and had all of the resources in-house to manage the entire application process from getting our NIFs through accompanying us to the biometric appointment.
Having now made it through the biometric appointment, our expectations were met and exceeded and we couldn’t be happier with our experience with The Golden Portugal. We have a dedicated account manager who, with the company’s in-house legal team, assisted us in obtaining our NIFs, opening a local bank account, making the required investment, obtaining all required certificates, filing our visa application, and chaperoning the biometric appointment. They have gone out of their way to help us navigate all of the small challenges that we faced. When we discovered that our Portuguese bank had limits on online transfers, their in-house lawyer went to the bank in person, on our behalf, to effect the transfer needed for the required investment. The team all speak perfect English, which has been tremendously helpful. They have kept us informed of the progress of our application and have also kept us apprised of the various legislative changes affecting Portuguese immigration as they worked their way through the Assembly. We have found the team to be responsive, professional and knowledgeable. We couldn’t be happier with our choice to work with The Golden Portugal.

17 maart 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I’m very satisfied with my experience…

I’m very satisfied with my experience with The Golden Portugal and would highly recommend them for anyone pursuing a Portuguese visa. Their instructions are clear and they are very responsive to inquiries throughout the process. They will also move as fast as you’re willing to move . . . we went from our first meeting to submitting our application within seven weeks.

I felt much better having a Portugal-based firm for the process. Throughout the application, I worked with Romeu, Otavio, Nikita, and Susana and they've all been very helpful. They're great to work with and were very patient with my seemingly endless number of questions.

23 maart 2026
Beoordeeld met 5 van de 5 sterren

The Golden Portugal

I feel incredibly fortunate to have found and chosen Susana’s team at The Golden Portugal to assist with my Portuguese Golden Visa application. Navigating a foreign system—especially with the language barrier and Portugal’s often time-consuming administrative processes—can be daunting, but I always felt reassured thanks to their consistent support and responsiveness. I was never left to face things alone.

Susana’s team demonstrated great patience and understanding with all my enquiries—whether it was helping me open the bank account of my choice or identifying investment funds aligned with my personal risk profile. They genuinely put themselves in the client’s shoes, and that empathy made a real difference during the more stressful stages of fund selection and application submission.

I wholeheartedly recommend The Golden Portugal as the team to entrust with such an important journey. I will certainly return to them for other services when I’m more physically present in Portugal and engaging more deeply with its systems.

A sincere thank you to Susana, Otávio, and Esther—I truly appreciate everything you’ve done!

21 juni 2025
Beoordeeld met 2 van de 5 sterren

Helpful Legal Support, But Management and Local Knowledge Need Improvement

I had a mixed experience with this company for my visa application assistance. The lawyer support was solid—professional, responsive, and on point. I also appreciated their flexible pricing, which made the service more accessible.

However, the overall management was poor. I often had to chase progress myself, and there was limited understanding of local laws and specific legal requirements. This caused confusion and added effort on my end.

The fund subscription process was particularly frustrating. Communication around required documents and timelines was unclear, showing a lack of experience in this area.

Overall, while the legal assistance was helpful, better coordination and deeper local expertise would make this service much more effective.

23 mei 2025
Logo The Golden Portugal

Antwoord van The Golden Portugal

Dear JW,

Thank you for sharing your feedback. We're truly glad to hear that you found our legal support professional and responsive, and that our flexible pricing structure was helpful to you, which highlights our knowledge of local laws and specific legal requirements.

That said, we feel it's important to provide some clarity regarding the points you've raised, especially around the fund subscription process. This seems to have caused the bulk of your frustration, but it has nothing to do with local laws and specific legal requirements.

🔍 Clarifying Our Role in the Fund Subscription Process
We’d like to highlight that we are not the fund manager nor the decision-making party in the fund subscription or compliance process. Compliance decisions (including source of funds verification) are made solely by the fund’s internal compliance team, not by us.

One of the ways we support clients effectively is through communicating with fund managers, certifying and submitting documents, and tracking key deadlines.

Our team worked hard on the whole process and submitted your application before the expiration of any personal documents, maintaining compliance with both fund and immigration timelines.

🔍 Point of Your Frustration
In your specific case, we believe some of the delays and confusion stemmed from:

- Five separate fund subscriptions are being processed simultaneously, which you managed for both you and your brother. This led to a high volume of documentation and coordination.

- Additional personal information requests from some of the fund's compliance teams to satisfactorily verify the source of funds.

💡 On KYC and Regulatory Standards
Portugal's Golden Visa program has gained global trust precisely because of its stringent and independent compliance systems. Unlike some other programs that have faced serious allegations of lax oversight or money laundering risks, Portugal has maintained a clean and respected reputation.

We DO NOT AND CANNOT INFLUENCE the compliance review timeline or the documents requested by fund managers. While this might feel frustrating, especially with multiple subscriptions involved, the thoroughness of the top fund managers we work with in Portugal is what upholds the integrity of your investment and your visa application.

On the other hand, you can rest assured that we only work with top-tier fund managers in Portugal. These fund managers operate with strict compliance and screening procedures.

This level of diligence safeguards both investors and the integrity of the Golden Visa program itself. It also means clients should expect high standards, thorough checks, and occasional requests for supplemental documentation—all of which are signs of a serious and well-managed investment environment.

📌 Our Track Record
We’ve supported hundreds of clients over the past 5 years in their Golden Visa journey via fund investments. We’re deeply familiar with the process, and we always strive to ensure that each step is handled with transparency and professionalism.

While we're sorry this experience didn’t fully meet your expectations, we respectfully disagree with the suggestion that the issue lies in our lack of experience. Rather, the complexity of handling five simultaneous fund subscriptions and the strict, third-party compliance requirements are what led to the challenges you’ve described.

We remain committed to improving our support materials and client communications even further, and we wish you and your family the very best in the rest of your Golden Visa Journey.


Warm regards,
The Golden Portugal Team

Beoordeeld met 5 van de 5 sterren

Great team and great service.

Susana and her professional team always responded promptly to any questions we raised during the application process, providing answers and assistance throughout. From the application procedure, opening a bank account, to selecting the right funds, they offered thorough explanations and kind support, helping us successfully submit the application on time. We are very grateful to them and highly recommend The Golden Portugal and their services to everyone.

29 november 2024

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