thegroovd.com Reviews 

The service was great & fast.
Unfortunty the product was disapponting. books were smaller than expected although the quality was very good. Rather than a free toy a larger book would be nice.

The service I received from Groovd is hands down the best. I appreciate their understanding and commitment to solving my issue, even when the misunderstanding was solely from my end. Thank you very much Jenny and Marj from Groovd, I truly applaud you for your awesome customer service.

I brought purchases the groovd wanted a refund certain line up products.
The customer service team was very helpful offered many options with my experience, I certainly looking forward exploring the rest there products near future.

The customer service to fix a problem was very speedy, friendly and solution focused. However I felt the marketing of the upsell of a ‘free’ item was totally misleading. It inferred that there was a free item as part of a subscription going forward which was very understandable and acceptable. However they immediately charged the c£23 for the ‘free’ toy upfront . Jenny did come up with a satisfactory solution but I still feel it was not a good way to do business

Excellent customer service. Thorough and prompt. Highly recommend.

I had a small problem on my end, and their customer service was so amazing and got right back to me just an hour after I had emailed them, and then. Went out of their way to make sure that everything was fixed and correct for us to be able to enjoy our experience. And I would totally order from them again, and they are very professional

Jane resolved my issue in an extremely prompt and positive manner.
I appreciated her handling of the problem very much.

I accidentally added a service I didn't want, and within 12 hours the situation was rectified, and the charges were cancelled.

I felt understood and assisted with loads of processing feedback with a satisfactory solution to my issue.
Thank you

Bought something I didn’t want. Send email and someone got in touch with me.
The customer service was excellent! Thank to Marj ☺️

The replacement for a lost package arrived quickly and was offered without hesitation. Purchase was only marred by the loss of the initial delivery then an expectation for the customer to chase the lost package with the delivery company instead of the Groovd company. When arrived the product was good and I thoroughly recommend these books

Fast response to my issue

Solved my issue promptly and satisfactory.

The products are wonderful and my kids love them. I had an issue with an unknown order and the team corrected very quickly. They were easy to contact and kept me updated at every step.

People responded when i thought my package was stolen.

Replying to my enquiries is always timely. I kept checking to see when my parcel would arrive and tge reply was always timely.
My parcel finally arrived today.
Thanking you

you guys handled this situation very professionally and in a hurry. I'm very grateful for all that you've done. thank Tou very much and may God richly Bless you all.

Slightly more back and forth than desired, I should not have to dispute the validity of the refund. However, otherwise it was a great experience. Response was timely and polite.