The Guitar Marketplace Reviews 

842
•
TrustScore 4.5 uit 5

4,4

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Lees wat reviewers zeggen

Beoordeeld met 3 van de 5 sterren

My experience with this website is limited as I have never won anything but from other reviews appears to be a genuine and well run business. I would point out however that all the guitars are not ne... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

What can I say winning the guitar has made my year and also made a lot of my friends jealous. The Guitar marketplace Ltd are true to their word and received the guitar by Royal mail today. Awesome 😎... Toon meer

Beoordeeld met 5 van de 5 sterren

If you're wondering if this is legit, I'm sat with a Gibson SJ-200 that arrived perfectly packaged 2 days after my name was announced on the live draw. Mat was great and made sure it got to me safely.... Toon meer

Beoordeeld met 5 van de 5 sterren

Won an amazing Custom Shop Stratocaster. Delivered a week later. Website easy to use and comms clear. Perhaps some slightly optimistic timelines suggested in default emails, but all good within a fe... Toon meer

Bedrijfsgegevens

  1. Muziekinstrumentenwinkel

Geschreven door het bedrijf

Guitar Competitions & Giveaways in the UK!


Contactgegevens

4,4

Uitstekend

TrustScore 4.5 uit 5

842 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Vraagt klanten om een review

Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.

Heeft 80% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 48 uur

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4,4

Alle reviews

(842)

62 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

I won on my fifth attempt

I won on my fifth attempt, had a punt every 6 months or so, which is not bad odds! Guitar came on 31st Dec after winning on 19th, pretty decent considering Xmas post. Good times! Gamble responsibility

19 december 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Having been a winner twice and only…

Having been a winner twice and only buying a small number of tickets, the guitar marketplace is an excellent site that really gives you the opportunity of owning guitars that you could only dream of. Fast delivery too

16 november 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I won the Gibson Les Paul!!

I won the Gibson Les Paul!!! Haha... well, that's really made my Christmas. It arrived so quickly as well - I won on the Thursday night draw and the postman delivered it on Tuesday morning. Ignore the one star review below; you all know that the idea of taking part is to have a chance to win in the draw, and I'm here to say AS A WINNER that the competitions are genuine and the guys have been very responsive and helpful. Good luck everyone, and thank you once again for the opportunity!

19 december 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

To rate a competition is surely…

To rate a competition is surely impossible?
My experience is that I pay money to enter every week for several years and thus far I've one nothing.
Such is gambling, good or bad.
From a practical perspective, I have worked out that I spend enough money on the site over the years to buy the guitar that I would like!! I could be strumming it now!
I know that's not the point but unless you win, there are limited ways of looking at it.
Good selection of guitars. 'Love looking at the pictures!

24 november 2024
Logo The Guitar Marketplace

Antwoord van The Guitar Marketplace

Hi Steve,

As is stated in your review, payment is taken which enables you a chance to win every week. We must stress that this is a chance to win a guitar, and not a method of obtaining a guitar. For this reason we feel the 1-star rating to be an unfair judgement.

Let us know if we can help further.

Beoordeeld met 5 van de 5 sterren

The guitar marketplace are an amazing

The guitar marketplace are an amazing! You get a chance to win your dream guitar? When you win a guitar! The take care and send it well packaged with care! I have won a few guitars from Guitar Marketplace including! Gretsch white falcon. Gretsch guitar, fender guitars and a Jackson guitar! You can watch it live on Mondays and Thursdays! In which you can interact with the presenter and other people! Where you can have a laugh and joke and win! It’s my favourite time of the week! And great people work with this company! I highly recommend.

5 december 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

These guys are the real deal

Was amazed to win my dream guitar a Gibson les Paul standard with these guys after only entering maybe 3 times?

These guys are the real deal. The guitar arrived packaged well. I've got it back after a set up/repair on the headstock (this is a common thing with second hand Gibson Les Pauls) and the guitar is sounding and playing beatifully

Th guitar was listed as 8 out of 10 on quality for this particular guitar . I'd probably say it was more a 6 out of 10. Regardless its a lot of guitar for the price of a ticket and after getting it sorted out with a set up. This guitar is going to be getting played on stage , in the studio and at home a lot!

Thank you so much to Keir, Ben and the team.

Hopefully I'll win another guitar at some point 😅

5 november 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Everythings great

Great site with a great range of guitars, I have won a couple and very pleased with the ones received.
The communication from Jacob is excellent.
Highly recommend.

30 november 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Absolutely amazing- won an amp

Absolutely amazing- won an amp, couple of effects and recently a rather wonderful guitar- all delivered with no fuss and great comms . Thank you !!

1 november 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Genuine site, keep in control

Wow, guitar number 2 from these guys. Amazed to get 1 but to win twice is crazy. As per my previous review, remember it's essentially a lucky dip and gambling so only play safe as its easy to get carried away with the guitar dream. But they are definitely not a scam, I have a fender and a rickenbacker to prove otherwise. Good luck

29 november 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I won a guitar

When I won my guitar I received it within 2 days, it was very well packed and was able to track it, the guitar was in very good condition and I'm still very happy with it

18 november 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

My dream guitar

I've been dreaming of owning a Les Paul since I was a teenager (a very long time ago), and the guys at TGM made it happen. The guitar arrived just a few days after I won it – brilliant service! I'll be trying my luck again in the near future.

11 november 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I won a Martin Limited Edition M-36

I entered a competition to win a Martin Limited Edition M-36. My first time entering a draw. I couldn't believe it when I won. Not only that but the guitar arrived next day. Amazing. The guitar is in mint condition and exactly as described.

15 november 2024
Review zonder uitnodiging
Beoordeeld met 2 van de 5 sterren

Disappointed

I won a Fender classic series 50's Stratocaster in an instant win competition. Delivery took a few weeks but wasn't too bothered. When it arrived it had dents/scratches all over, missing backplate, one string hanging off, two different brands of strings and some grime under the tone knobs. I appreciate it's not a brand new guitar but expected better quality. Was very excited to own a fender. In fairness to the guys, they offered replacement strings and a backplate.

15 november 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Had my 2nd win last Monday

Had my 2nd win last Monday. I stay in the north of Scotland and guitar arrived 1 week (on my birthday) after my win. Superb service this time around.

14 oktober 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Told me I'd won twice, then blamed a "technical error"

I entered a competition for a Les Paul and received an email containing all my details informing me that I'd won the competition and to reply to confirm details, which I did. Great right?

After being on a high for a few days and shopping for new equipment to pair with this I received a bizarre email saying there had been a mistake but still informing me that I had won.

There was then a further follow up email saying "due to a technical error" I hadn't actually won, they'd mixed me up with another customer (hello GDPR breach). I was offered £10 credit for the inconvenience.
Now I understand that mistakes can be made, but to mess up twice and lead me to believe I had won for a few days is downright amateurish. Not only that, to be offered £10 site credit after I'd been told I'd won a £1500 guitar is pretty insulting seeing as multiple errors were made on their end.

Having been a loyal customer previously, I won't be using them again as this episode has raised many questions for me about the validity of the contests.
Not only that, but has made me question their data protection policy by allowing my personal details to get entangled with another customer's.

This whole operation stinks of amateur hour!

8 oktober 2024
Review zonder uitnodiging
Logo The Guitar Marketplace

Antwoord van The Guitar Marketplace

Hey Di,

Sorry to hear of your experience.

We have investigated this situation thoroughly and can confirm that on the evening of the live draw when the confirmation emails were sent out to winners, our website suffered a malfunction causing an email to be sent to you notifying you of a win, pulling incorrect contact details from our system. As these events unfolded, we worked closely with our IT support to resolve the issue, and they confirmed that the system we use had malfunctioned. With regards to your comments on GDPR, we protect all customer data and as per your privacy policy, your details are not shared outside of our organisation, therefore no GDPR regulations have been broken. Whilst this is incredibly rare, I would like to stress our apologies for this as I can understand how disappointing this would be.

Since the incident, we have attempted to contact you daily to offer further compensation for the error. We have attempted contact via email and phone, but unfortunately to no avail.

Hopefully this has provided clarity on the matter - please reach out to us should you require any further clarification.

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