A thorough first year service done very professionally. Was not rushed and everything explained clearly. Treatment recommended for glue ear suspected by recent flight.
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Excellent as always. When I couldn’t get along with the new Starkey hearing aids they were quickly replaced with the updated version of my previous ones which are working well. It was really nice no... Toon meer
Had my regular ear wax removal appointment which has proved to be highly beneficial, followed by a hearing test. It was very thorough and informative. It is a very relaxed environment and all the sta... Toon meer
Great environment. Tricia explained everything and was very meticulous. Answered all my questions and explained my results. I look forward to getting my hearing aids and hopefully enables me to get in... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Specialist audiological services. Auditory Processing Disorder - assessment and management. Tinnitus Management. Discrete hearing aids.
Contactgegevens
9 Churchyard, SG5 1HR, Hitchin, Verenigd Koninkrijk
- 01462 506074
- hello@thehearingclinic.co.uk
- thehearingclinic.co.uk
4,9
Uitstekend
768 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
My Hearing journey …
The Audioligist I saw was extremely thorough, attentive and sympathetic to my personal needs.
18 september 2024
Very professional and friendly
Very professional and friendly . A very thorough and detailed examination with a very clear explanation of what my options are next .
20 september 2024
Lovely Clinic
Lovely, well presented clinic in nice location. Audiologist very engaging and carried out procedure efficiently with full explanation and guidance.
9 september 2024
Good service but expensive
The services was good and solved my problem (ear wax) but I feel it was rather expensive. It took only about 10 minutes to do both ears and at £86 for the appointment (going up to over £90 with the latest price increase). Even allowing time for cleaning and setting up it should not take more than 15 minutes so you could be getting more that £350 an hour.
19 september 2024
Antwoord van The Hearing Clinic
Dear Gary,
Thank you for your review. While I'm glad to hear our service effectively addressed your ear wax issue, I must address a few misconceptions in your comments.
Ear wax removal is the most dangerous procedure that we do, with potential complications like meningitis, facial paralysis, perforated eardrums or hearing loss. We don't treat this lightly, so we never rush this procedure and allocate 30 minutes per patient to ensure that we are safe. We have now carried out around 7000 earwax removals to date and have never perforated an eardrum. Suggesting that we can see 4 patients in 1 hour would simply be reckless.
The costs involve much more than just the 10-15 minutes you experienced. Each appointment includes sterile equipment, cleaning supplies, and personal protective gear. Furthermore, we store your high-resolution images of your ear canals and eardrums pre and post wax removal and detailed clinical notes securely for a minimum of 8 years with annual server storage fees. There are other costs as well such as medical waste bills, professional indemnity insurance, heating, lighting, business rates to name but a few.
Additionally, every appointment requires thorough documentation of the clinical session once the patient leaves the clinic, as well as invoice preparation and report writing; these tasks take time and resources. Our commitment to maintaining high levels of hygiene and safety means we allocate 30 minutes per person, ensuring quality care rather than attempting to rush multiple treatments in one hour, which would be irresponsible.
Your hearing is one of the most important of our senses. It connects us to every moment and it connects us to each other. We will simply never put a person's hearing at risk to get through 4 patients to "get more than £350 an hour".
I hope this clarifies the value behind our service and pricing.
Impressive and personal effort to serve
I arrived late and they managed to juggle my appointment with the next (who had arrived early) and still fit me in. Most impressive and personal effort to serve.
12 september 2024
Careful full discussion and very…
Careful full discussion and very pleasant attitude.
5 september 2024
Highly recommended
Zhuqeelah has been very knowledgeable and helpful through the whole process, from me having the intense hearing tests and explaining the results, to buying the hearing aids and showing me how to use them properly with the app. Complex equipment and worth the extra cost to fully understand their functions and get the best out of them. Only used for a week, but great small product and already wishing I had bought them a number of years ago. No friend or family member has noticed me wearing them as yet, which is nice, as I guess it was a big reason of not wanting to buy eariler.
3 september 2024
Very knowledgable and patient
5 september 2024
A brilliant service with outstanding customer support
A excellent clinic who we would throughly recommend to anyone looking for hearing advice. We were advised through the whole process from physical examinations, hearing examinations to advise about which hearing devices would be appropriate for my needs. It was taken into consideration the impact of my hearing loss not only to myself but also on my family and a complete picture was built up of how the hearing loss impacts my life.
4 september 2024
I've used the Hearing Clinic before and…
I've used the Hearing Clinic before and have always been very impressed with the service and staff, from the appointment desk onwards. This latest visit was no exception. The audiologist who dealt with me was very good and clear in explaining what she was doing. Since the earwax has been removed I can hear properly again.
2 september 2024
Outstanding Hearing Care
Both my wife and I had struggled for years to find the right hearing solution - the one-size-fits-all approach not seeming to work for us. The Hearing Clinic, with its state-of-the-art equipment and efficient setup, changed that. Their very reasonable fixed-cost system provided excellent value for the comprehensive care we received. The clinic has several qualified clinical audiologists, and Candice Green, a professional audiologist, stood out with her patient and understanding approach. She guided us through every step, adjusting the rehab program to fit our unique needs, (down to canal size!) , and explaining everything clearly. Candice was incredibly sensitive to our preferences, constantly fine-tuning the equipment and technology. The testing was thorough, and she made several attempts to find the perfect solution. Her dedication and care, combined with the clinic’s advanced facilities, transformed our hearing experience and significantly improved our quality of life. We are deeply grateful for the thoughtful and personalised service we received and highly recommend The Hearing Clinic to anyone seeking comprehensive hearing care.
17 juli 2024
Review zonder uitnodiging
Efficient and friendly service
Efficient and friendly service - and the treatment made a big difference
10 juli 2024
As always great service looking after…
As always great service looking after my individual needs by really caring people
2 juli 2024
Happy customer!
Excellent , first class service, listened to my needs, and provided the solution, lovely friendly staff, very professional and recommended the correct product , great experience, and I can hear!! Many thanks to all. X
12 juli 2024
very professional
very professional, detailed explanation. I had a great experience and would definitely recommend.
11 juni 2024
Undivided personal professional…
Undivided personal professional attention as usual from my Audiologist for my annual check-up.
25 juni 2024
Very Happy
Great! professional and friendly.
Bridget is amazing! she explains what tests she is doing in a way that is easy to understand.
17 juni 2024
Helpful and on time
The appointment was on time and successful . All the staff were very helpful.
20 juni 2024
Bridgitte and her team are not only…
Bridgitte and her team are not only experts in their field they are kind, caring and thoughtful practitioners.
3 juni 2024
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.