Hub Controller Reviews 

my tenant installed this hub controller and after repeated tries Ive failed to get it to work and my tennant has dissapeared after guaranteeing it worked. can anyone let me know why it simply will not give me a pairing code since it is now connected to a new wifi and been reset. Its reading data but simply not operating the boiler as it should.

Told it's free under seai who are paying for it's install and upkeep,then find I can't connect to WiFi so needed new head unit and worked again for a while then can't set it over phone but can adjust using screen told "you need pay a subscription" this was NEVER part my contact so took it out and binned it and replaced with something similar that works for less then a yearly subscription, stay away from this because it's a scam

Absolute sh*t show. Very difficult to get into contact with them. When you finally do, nobody signs off their email so no idea who you're talking to and if it's the same person. Despite a month of back and forth emails, phones calls and text messages, I still have no heating and I'm hugely out of pocket thanks to an issue between the timer and boiler, so a whole 500 litres of oil used in 2 months!!!!

I was promised a new unit in January but there is still no sign of it in April. They asked me to pay my subscription and sent me a link when my subscription had already been paid. I will be looking for a replacement as I can not trust this company.

Surprised to read so many negative comments on the Hub Controller, I've had mine for many years and fitted free under the SEAI scheme & free to use up to 2+ years ago when the company requested a small subscription to maintain the app , then taken over by energyguard & any issues experienced, which was very little was resolved by contacting Hub controller some years ago 😉

Most of last year, the controller was mostly a brick. Towards the end of year, in October have mailed them repeatedly about giving me a replacement which they said they would then ghosted. No replies, no replacement, nothing. They had the audacity to take my subscription amount earlier this week. I've tried emailing them about it and absolutely no response.

I have been in touch with the company since the start of the month and they promised me a new hub cover to resolve my issue of pairing it with my phone. Never received it and when they said they would send a technician to change it for me, nobody came and no-one answered the phone. This is a joke, I paid over €50 for a non-existent service. And now they are ignoring me, AVOID AT ALL COSTS!

Please help this hub is a joke cant get heating on
No answer from company
How do I get this off my wall to get switch back on

I can not contact hub control. Line seems to be gone

Hub controller has stopped working remotely. I can’t schedule the heating to come on any more. I have contacted them and they replied within an hour or two to say that they will send a new controller. I haven’t received anything since and they are not answering my emails. Where do I go next to get this hub removed and something else installed. Do I need an electrician. I want my old manual timer back

They’re a disgrace I’ve two stats downstairs heating and upstairs heating and neither will pair to my phone I’ve contacted them and they emailed saying I’ve to sign up to a monthly subscription of €20 per stat for a year to avail of their customer service so €40 per month, I bought the 2 stats for €490 in 2019 so 5 years they’re in, and have had numerous issues with them and previously customer support have got back to me with no mention of a fee. I’m an electrician myself and their product is an over priced heap of shite

Can someone please tell me who can discontnect this .the company is not answering..no ph no just emails.i have no heating at all.as even after rebooting it still keeps turning off

Disaster. Who in the government gave these cowboys a contract to replace units? You can be sure somebody pocketed a lot of money for a complete scam product. NEVER worked right. Same with everyone I speak to who has this system.

If I could give no stars I would. I've been trying to get help for over 2 months with my hub controller and am getting passed around to people, promising that they will look at it ad they are now a new company. Now I'm left with no heating and my friend with young children had the sane issue. No heating and no use of the hub controller. Absolutely ridiculous, especially since it is a service paid for!

Can someone please tell me how to contact them? I did use the app for the summer and now can't connect remotely.

Awful service! Faulty app. No customer care. They have been taken over by another company who were very quick to take subscription fee from my account even though my hub is not working. I will be cancelling this month and going back to the old fashioned heating timer!

Handy app, helpful support. I am very surprised to read so many negative reviews for Hub Controller as I have always had a speedy response to any issues I experienced. Like some reviewers, the system was free of charge when I started using it but I've no problem paying the small monthly fee for continued use/support.

Very bad to deal with , I have an issue with the hub for months now and no response from them .
Does anyone know to cancel the subscription fee and can I switch back to my normal heating controller .

We also had the hub controller which worked very well until the company seems to have gone into liquidation. Sorry for them that they lost their SEAI funding which seems to have contributed massively to their not be able to continue trading.

I saw that somebody else was asking about the Tado V3+ starter kit. We had this fitted last week and have been very impressed so far. It works in a very similar way to the hub controller - I would say the app is a little more refined, but the similaritiy is that you can do very little on the thermostat itself and so need to have a smart phone and to set everything by the app. You can also use it via a web browser.

Other plus for me is that it is possible to add smart radiator valves which will also work from the app.

(Best price currently seems to be screwfix.ie!)

As I say, I only had it for a week, but I’ve no reason at this moment to not recommend it.

Web page down no phone number to contact them the phone number on previous email doest work can't get app to connect to devise and pay a yearly fee very upset that no way to contact them very bad on their behalf