Hub Controller Reviews 

In the beginning they were very helpful and replied promptly to emails. I did not have heat for a couple of months. The hub would not connect to the the boilerThey sent me a new screen and I got a new router. The hub now connects to the boiler. I cannot use the app remotely. I have sent umpteen emails, but no reply. They are still taking the monthly subscription. Is the company still in business or not?

Three weeks and still no resolution or contact from hub controls screen is blank even after rebooting. I cannot use heating now at all,
Lorna Long

Volunteered to assist them in their pilot scheme with the understanding that once trials were complete there would be no charge. We even paid for several months with no usage at all after the trials. Assumed that system would be upgraded when it became a premium service. No improvement. Cancelled and asked for device to be removed and system reinstated. Were told to return the device. Tried to call and got a very cagey response from a gentleman who wouldn't identify but said someone may or may not be around at some stage and that he would pass on the message. Have asked for verification that they indemnify the device to no avail. Have seen reviews where the "founder" had personally attacked those expressing their unhappiness. Others threatening huge bills if they don't return the device. Definitely impinging on consumer's rights

Had this for years and it worked brilliantly. They started to charge last year.Had no problem paying 5€ a month for something that worked so well until this week.Got email to reboot system due to outage.Has not worked since.No heat in house.Electrician says he can’t touch it as they not allowed.Harrri won’t get back to me!! Advise NEVER GET THIS COMPANY

Since trying to reboot my controller i have no heating cant take the front face of the box as the box is pinned against the wall..i have been talking to Sonja all morning on email cant speak direct on the phone doesnt have anyone to call to me still no heating now not replying to my emails...asked to have it remoas its my only form of heating still no answer...so im no further on no heating 😩

Having to reboot box every day since last week to get heating working. They have a cheek to ask for any type of payment. If any payments taken from my account in April I will be pressing charges against the company

I'm only give 1 star review as no option to give a 0 star review..
I was offered a free heating thermostat from this company in in conjunction with SEAI In the interest of fuel efficiency and savings. I would advise people to Steer well clear of this product and this company as well...

I was offered a free heating thermostat from this company in in conjunction with SEAI
In the interest of fuel efficiency and savings. As an old age pensioner I was delighted to receive such an offer. However last year they wrote to me and requested a monthly payment. Despite being a free offer through a government agency. I refused to pay this based on the above. They replied stating they would honour this offer. Sadly this month I have lost major facilities with the Hub controller. Despite emails back and forth they have failed to get it working again. I have requested them to remove this unit from my house and replace what I had previously. So far this has been ignored. Bad experience for aftercare. Two old age pensioners left high and dry and cold. BEWARE BEWARE.

Very bad customer service. The HubController tripped the circuit breaker in my electric box and cut off my heating/hot water. They sent a person who tried to fix it but it again blew the circuit breaker! He said we would have to get an Electrician (I thought they were Electricians). They couldn't reconnect it and left me without heating/hot water for four days. As a result and it cost me money for a call out fee for a heating specialist to get it going (which he was able to do in 2 minutes by disconnecting the wiring that HubController had put in to connect the hub originally).
The HubController man came back again on Tuesday 14/11/2023. He said he would be ("afraid to interfere with the wiring in the original control box"). He said to get in touch with him around St Patrick's Day 2024 when we wouldn't be using the heating and he'd come back again and try and fix it!
This hub is great while it works but when it goes wrong there doesn't seem to be any sign of intelligent life in the service agents they send out to fix them.

I paid the yearly subscription fee, when it came in. Two weeks ago my hub stopped working.
When I tried to contact Hub Controller there is no phone number. I had to email them and wait for a reply. Absolutely of no use when you've no heating or water.
I'm getting a new system in a few weeks.
Stay away from The Hub controller is my advice

Offered as a free service, started demanding monthly fee. Scam.

What looks too good to be true is too good to be true . Installed free , but now will have to pay per month to use the app . Old non digital system was better than an app that doesn’t function

Conning and scaring customers tomorrow buy a subscription somthry can fix faulty hub's. Mine is less than 2 years old faulty for the 2nd time and now they won't replace it as I'm not paying the subscription.
Absolute con the whole service.

Avoid, avoid, avoid!! Offered a free hub controller a couple of years ago and the use of the app. Did extensive research before going for it as it sounded too good to be true, should have trusted my gut. All their marketing material at the time went on and on about it being free for life.

Then last year I was bombarded with several emails telling me to pay a monthly subscription. Trying to scaremonger and bully me into buying the subscription in the middle of Winter, saying the app won’t work - so I’ll have no heating! I ignored them, my hub and app still work. I’m waiting to be cut off so I can sue them. I have everything saved for my case. I would advise you to avoid getting involved with them. €10 a month to turn your heating on- who in their right mind would pay it?

I was one of the mugs who trusted that if I paid a monthly subscription I would get support and repair / replace if anything went wrong. At the start of the month our hub stopped working - our plumber identified that there was no power coming from the hub (we thought it was a boiler issue, hence called the plumber). So we contacted Hub Controller support and told them the situation. It is now the 11th of the month and we still have not had anyone out to fix the problem - we were promised last week someone would come, no such luck, told someone would come this week - still waiting. Absolute joke that they promise priority call outs, no quibble repair or replace...the WORST customer service I have EVER had.

Have changed their t&c to make using it a monthly fee.
In the first place it was installed in the wrong place. Wanted to charge for it to be moved.
Would recommend people stay away for this company.

Got the hub controller as part of the trial I am not paying for the privilege of turning on my heating as I have enough bills already They keep sending emails and threatening the app won’t work but as of today still working I-think we should get on to our local tds about this as it was the gov promotion that persuaded us to try this so we should let them know how well that worked out NOT

Absolute scam artists. It’s daylight robbery. Got paid €600 from the government and they promised no charges. Now they are looking for money and shutting off the app. Complain to the ombudsman this is false advertising

Disgraceful company. They used up my Heating controls upgrade grant to install a controller and said everything was free. Now being told that I have to pay a subscription fee if I want to keep using it. They will cut off the app soon. Don't know what that means, whether I'll still be able to able to schedule heat on/off.

This lark of now wanting to charge you for something they said was free - they got something like €600 in grants for each one set up and you won't now qualify for that grant. What was never stated that in fact we were only leasing the app! This would appear to eb wrong - wonder which Ombudsman should be contacted!