The Leisure Warehouse Reviews 

Terrible customer service. Spent several days going back and forth trying to explain an issue with our order where we were sent incorrect parts, then were told the parts weren’t included as part of the roof light kit we’d ordered. After sending several images of our order confirmation, images of the roof light and instructions clearly stating that the fittings were included, we were told that the roof light doesn’t come with any fittings, with customer services referencing incorrect instruction manuals for different roof lights and stating once again that fittings weren’t included. Poor poor customer service, seriously frustrating.

Very good product works well

Fast service exact product as discribed. Will always use before i check anywhere else for items. Recomended.

Easily identified part which surprised me, well described and arrived well packaged.
Cost was reasonable as was delivery time.
Communication from the seller with updates was reassuring , van window blind now working as it should- happy buyer

Excellent efficient service

Jan was super helpful with all our requests and updates as our work schedule was up and down at times

Good supply chain without any problems and makes sure I receive genuine parts

Product exactly as described and very prompt delivery. Great service, thank you!

Competitive price. Quick delivery with the correct item - I will definitely use again.

Leisure Warehouse

After excellent help in ensuring I had ordered the correct product this was delivered on 13th June. Order was a £200 lock kit but only one part sent out. Charged for delivery although the website stayed all orders over £100 had free delivery. Delivery was returned on 18th June after several emails were sent. Leisure Warehouse now refusing to even process any refund until their supplier confirms the missing parts will be sent back to them or they get credited from supplier. Can only contact by email. I’ve had to go down the banking chargeback route to ensure I get my money bank which can take months. Not one apology for this - is just ‘their policy’. Was told last week it would take 48 hours to process the refund, so all faith in this company has been lost.

Part delivered without the screw to fit it asked the company as package was open they said it just needed a 1" galvanised screw and they would send one if i had not got one to which i could not find the correct size so i said yes i would appriciate it if you could still nothings has arrived
Be mindful as very slow response time to emails and no contact telephone numbers

Many companies can deliver goods efficiently but a true test is how good they are at resolving issues. The Leisure Warehouse were great when I had a problem with a purchase and sorted out a refund within a few days. Will definitely buy from them again.

Efficient Service-order exactly as described

I ordered a door handle and paid the extra to have to 2 keys and the barrel, which would be fitted. There was no communication regarding delivery, the handle arrived without the extras. This company is only contractable via email. Very slow, poor communication. No apology for their mistake. I will never use this company again and cannot recommend.

Quality product delivered in a timely manner.

Easy to order, paid for quicker delivery and it arrived the following day

Didn’t arrive within the specified time frame after paying more.

Easy to order, good price. Quick delivery.

Excellent service.