The Little Keepsake Company Reviews 121

I waited over a month for my order that wasn't even dispatched, no discussion from the company explaining why. Fell way out of the estimated delivery time and never received my iten. Complained and asked for my money back, did recieve the money. Don't recommend this company at all, genuinely thought i had been scammed.

Still waiting for items, email replies come - but only stalling and not giving any timeline. Asked for refund as this was for an occasion that passed weeks ago.

Looks cheap. The gold plaque is not the same as on the website. Looks cheap and doesn't match the gold of the molding

Ordered petty last minute for a personalised key ring for Eid and they did an amazing job getting it to me on time! Customer service and product was amazing! Thank you

Honest review...
I wish I read reviews before my purchase.
Such a bad quality packaging, horrible customer service.
Didn't want to do refund, didn't want to hear anything, stoped replying after few emails.
Horrible service, bad quality, cheap looking earrings.
Seriously don't bother finding something better.

The order was over a month delayed.
The product is terrible quality.
The company will not address these issues, refund the items, or take any measures to garner customer satisfaction.

Do not waste your money.

My wife Bought a bracelet,arrived on Monday small issue with it, contacted them asked for it to be returned to them so they could fix it, did so on theTuesday new one arrived on the Friday, was kept informed throughout on the progress, no fuss, extremely pleased with the bracelet and customer service dealing with the issue promptly and efficiently

Really disappointed bracelets broke the first time my daughter wore it. Absolutely no response from the Company. Don't waste your money, other companies with similar jewellery who actually care about providing a good service.

I bought a bracelet gor my daughter for Christmas. On delivery I wasn't happy with the quality but I did keep it in the end as I eould have lost more money returning it and for the engraving. My daughter wore it for about 7 days and it broke.
I have since tried to contact them but they haven't returned my emails.
I have tried to call them but it says their in box is full..
I'm not happy at all and my daughter is very disappointed. I eould not recommend this company

I just want to put my experience out there, arrived promptly and although I wasn’t happy with the button necklace I bought the item was just too small. I did have problems with Customer Services as didn’t get a reply so I could get a returns label. However I did get a reply a few minutes ago from Aimie who sounded very poorly and said many staff are poorly. Aimie sent me a label and all got sorted so my experience got a 5* and hope the staff are better soon and able to Have a Happy Christmas. Thank you for your support 🎄

I ordered a charm necklace with my daughter’s finger print on, the picture I sent didn’t have a lot of detail on so they emailed and called me to ask for another ad the necklace wouldn’t be worth it without a decent picture. I have received it now it is better then I thought would be. I would 100% recommend

Sham - completely unlike the online content shown. We purchased this kit to make a foot and hand cast for our daughter. What they show online is nowhere close to the experience. The first time it was a disaster (did not work). I wrote in to show them what happened. They didn't offer to send a second try gratis - I had to pay for it ($20). The mix never truly mixed as per the directions and we had yet another failed attempt. I wrote in for a refund and the best they said they could do was 10%. DO NOT BUY. This is a sham company for sure.

Still waiting for email confirmation after 3 days.Not happy at all. Paid for a bracelet for 40th birthday and got no email confirmation or number for my product. Phone number does not work and email keeps bouncing back.
8 days later still not received!!

Received my bracelet recently, excellent quality, it’s just perfect, so very please. Great value, thank you!

its a brilliant company. customer service was xceptional.contacted me tolet me know my birthstones in silver were out of stock and to ring them. very easy to contact despite previous reviews. agreed theay forward and my item was despatched very quickly. beautiful birthday bracelet

I ordered a silver locket that is supposed to open up to show my chosen photo. The locket is tiny and doesnt even open and cost over £50
You cant get in touch with the company either.
Avoid like the plague

I ordered a sterling silver bracelet on 17th July and when I received it, not only did I not think it's worth the £42.50 I paid,but although it says Sterling silver on the order and the box the bracelet is in, the bracelet is actually rose gold.
When I've tried the customer service telephone number and the email address to rectify the problem, I can't get through to either.
I would not recommend this company.

Non existent customer service when the cheap jewellery break's, I have tried to contact them and my emails go ignored. Not acceptable. Would not recommend. Go to a company that cares.

Bought for my goddaughter for her wedding, the picture indicated it bigger. Had it engraved so can't return. The service was extremely quick and nicely packaged which is why I have given it 3 stars. However you can barely see the engraving on both sides. Probably won't give it to her now. I know that it stated a dainty heart but the photo was deceiving. Was going to order a similar item for a friend's birthday but have changed my mind which is a pity because the items look so nice.

I cannot recommend The Little Keepsake Company highly enough. Their service was truly exemplary from start to finish. I placed my order on a Wednesday morning and, incredibly, the fully personalised item was in my postbox by lunchtime on Friday — all on standard delivery!

This keepsake was especially meaningful to us, as it commemorated the sudden and heartbreaking loss of our beloved dog. Receiving something so beautifully made, so quickly and effortlessly, brought real comfort at such a difficult time.

I had a small query after delivery and was blown away by their customer service — they replied within 30 minutes with genuine care and kindness.

In every way, The Little Keepsake Company exceeded my expectations. The item is beautiful, and their compassion and efficiency meant the world to us. Thank you so much.