Not On The High Street Reviews 

I specifically ordered a present for my friend at a much higher cost from this website as it was advertised as arriving on the 3rd October which was the date required. The order was placed on the 28th September but was then not dispatched until the 3rd October and estimated to arrive by the 6th October. It is now the 10th October and the Royal Mail tracking service states that the parcel is still in transit. Absolutely rubbish. Don’t bother buying from these if you’re in a rush as advertised dates are false.

Badly described Personalised Child's Wooden Art Box purchased from Little Foundry. Description stated that a personalised message could be added for an extra charge "on the reverse" which I took to mean the reverse of the lid as the child would see it when opening the box. But no, it was ON THE BOTTOM of the box and UPSIDE DOWN which makes no sense whatsoever as the child would not even see it. Not on the High Street refused my request for a replacement, amendment or refund. Too embarrassed to gift this box as the parents would think it stupid, so a complete waste of money. As it turns out, it was also expensive as in no way special.

Firstly, I hate writing bad reviews for businesses but it is not right to leave your customers waiting for nearly 2 weeks to reply back to a query. I ordered the christening book, the book was lovely but the box I paid extra for came damaged. I sent a nice email and a picture and have been ignored. I understand things happen but to ignore your customers is extremely unprofessional and rude.

I wish I'd checked Trustpilot first. They tempt you in with a first order 10% discount and then, when you challenge them for not applying it, they tell you it wasn't available on this item. Has all the hallmarks of a scam to me. Yes the team reached out to me, as you say,but only to say that I wasn't eligible for the 10% discount. As I said, a scam.

My experience purchasing a personalised bracelet through Not On The High Street has been extremely disappointing from start to finish.

The bracelet I received did not match the expectations set by the listing. The engraving was so faint that it was almost impossible to read unless viewed at exactly the right angle and in the right lighting. The product photographs showed engraving that appeared clear and visible, which was not reflective of the item I received. I also paid extra for inside engraving, only to find it was positioned in the opposite orientation to how it appeared in the listing photographs.

When I raised these concerns with the seller, I was met with dismissive and unhelpful responses rather than any genuine attempt to resolve the issues. It was only after mentioning Trading Standards that a refund or replacement was finally discussed.

I returned the bracelet for inspection, yet communication then virtually stopped. To make matters worse, Not On The High Street has been equally disappointing. Despite the item already being returned, they have informed me that they will not intervene until the 30th, meaning I am expected to wait a further 19 days after the return before they will even step in to assist with obtaining a refund.

It is completely unreasonable to expect customers to be out of pocket for such a lengthy period when the item has already been returned and the dispute is ongoing. The lack of urgency, accountability, and customer support from both the seller and Not On The High Street has been incredibly frustrating.

The seller has since stated: "We normally expect our customers to send a clear picture showing the fault, so that we can guarantee a refund within 24 hours of being returned. However, I'm afraid on this occasion the usual process wasn't followed, as we didn't receive any clear pictures, therefore this has affected the refund timeframe." This explanation is particularly frustrating because the primary issue was that the engraving was so faint it was barely visible, making it extremely difficult to capture clearly in photographs. At no point during my correspondence was I informed that the quality of photos provided would affect the refund timeline or delay the resolution of my complaint. Had this been communicated, I would have attempted to provide additional images. Instead, it feels as though new rules, conditions, and requirements are being introduced with each email in order to justify further delays. The process has become increasingly confusing and inconsistent, leaving me with little confidence in either the seller's handling of the matter or the support being provided through Not On The High Street.

What should have been a special gift for an 80th birthday became a stressful and time-consuming ordeal, leaving me without the present I had planned and still waiting for my money back.

Based on the poor quality of the product, the seller's handling of legitimate concerns, and Not On The High Street's unwillingness to assist in a timely manner, I would not recommend purchasing through this platform.

Ordered a customised gift that never arrived. Customer service appalling, no gift and no refund
Don’t waste your time or money

Order a birthday card for my son from SMITTEN GIFT Co. ordered it in good time. Received an email confirmation that the card had been dispatched and delivery should be made by Saturday 12th Sep. No card has been received to date. Im seeing my son today for his birthday and now have to pop into a local card shop to buy an average card - more money to spend when things are tight being an old aged pensioner.

I contacted SMITTEN GIFT Co earlier in the week - asking them to chase with Royal Mail, they told me it was still in transit and delivery should be next day, that hasn’t happened. I’ve asked for a refund asap - i’ve heard nothing back from them!

DO NOT USE THIS PLATFORM - they are not reliable!!!

Ordered a wedding card on plenty of time for day.
Nearly two weeks later, the day before the wedding, we were informed that our order could not be fulfilled.
Very disappointed, very poor service.

I bought a victorian design night dress for £29.40. The delivery was prompt, but I was very disappointed with the quality.
The quality didn’t really reflect the item description on the website, the sleeves were miles too long for a one size garment.
But worst of all, I had to pay £6.95 just to return the item for a refund! If you shop with them, you have pay for the return your items, which means you’ve lost out!!!
I will never use Not on the High Street again!

avoid. still waiting for order i put in in june its now september have emailed no reply their fast enough to take your money. so take your money somewhere eles

I don’t recommend Not On The High Street one bit!

I had an issue with my order where DHL left my parcel unattended in a public communal area rather than actually delivering it to me. There is photo evidence clearly showing this, yet DHL apparently recorded the parcel as having been signed for.

I asked for evidence of the signature, as neither I nor anyone at my address signed for the parcel. Unfortunately, the whole situation has just been dragged out and I’m still without my order or any resolution.

I haven’t even asked for a refund, I simply wanted to receive the item I ordered and paid for.

I completely understand that delivery issues can happen, but it’s how those issues are dealt with afterwards that matters. I’ve had to keep chasing for updates and, as a first-time customer, the whole experience has been incredibly disappointing.

Unfortunately, based on how this has been handled, I wouldn’t recommend buying from Not On The High Street and I certainly won’t be ordering from them again.

Terrible.
The item purchased was advertised as to be delivered within two days. On the expected day of delivery there was still no confirmation that the item had been dispatched and more worryingly that the order had been accepted by the seller and this despite payment having been taken. I tried to contact the seller with no response even after the statutory one working day delay and it was impossible to contact anyone from the umbrella organisation to get an update. After I submitted a formal complaint to cancel the order the day after it was due to have arrived I was informed that the seller could not fulfil the order and it had been cancelled. Very poor communication and poor consumer service. Will not use this website again.

Dreadful
Can't contact the seller ( doodle boutique or some such) can't contact not on the high street unless I have an order number.
Can't order cards from above unless I register
I don't WANT to register
Why can't I check out as a guest?
I m off to the local card shop
And by the way it's 18/09/2026 in the UK

Really sad to see and experience just how badly NOTHS has fallen from a once great company with ethics and commitment to good customer service to basically a total shambles. I ordered a present from Uniqueful for my Mum in good time for her birthday today. Delivery was due on Friday. Didn’t happen so I chased the seller on Saturday explaining that I had to have the gift on Tuesday. No answer until Monday late evening saying a replacement had been sent. Well it hasn’t arrived and I’ve now had to go out and buy something else. Thanks a bunch NOTHS and Uniquelyawful! Dreadful way to treat customers. Now Uniquefool are refusing to refund the item which arrived too late to be given to the intended recipient-my Mum, on her 85th birthday, despite my explaining I had to have it on Tuesday or I would have to buy an alternative gift. Don’t order from Uniqueful and don’t order from NOTHS if you love your family and want a service you can rely on. Just awful from start to finish.

Poor service. Using small businesses and claiming to the public that they are a platform to help and support them to grow. They take 25% plus vat of every sale and postage. They now charge £18 a month, they take 3 weeks to pay you and they don’t help in a dispute.

Having used not on the high street a lot,living in rural Wales, it is my first platform choice for gifts.I found exactly what I wanted,even engraved,gift wrapped,and special delivery. During the purchase I was hounded with pop ups,their generated password was not accepted,and the process did not flow. 3 attempts to buy my perfect gift.I appreciate online buying can be problematic,and allow us to buy as a guest for a faster transaction.

My grandchild with individual needs chose a pair of earrings for his mums birthday. We waited a week with no earrings
When I emailed, I got a response it would be sorted. A day later no emails were getting through. Letting down a child buying a special gift is unforgivable. We've gone elsewhere & hoping they get here in time.furious
..

I paid for 48 hour delivery
The item never arrived
My daughters birthday was ruined
Its been 2 weeks and the item never arrived. The tracking number shows its with the seller safely returned 6 days ago and they still won't apologise or even give me my money back

Never use this website

I ordered a series of items from The Gents Lab. I then returned the majority of the items to a total of around £200. The Seller (The Gents Lab) acknowledged that the items were returned but then proceeded to completely ignore me and also NOTHS messages. NOTHS then told me that they would refund me directly but had to wait 14 days beforehand. After 14 days, i have contacted NOTHS repeatedly via email (their only way to contact) with all attempts ignored. The refund is still outstanding.

Ordered two glass bowls from The Best Room on 9th July, marked as in stock, order accepted, payment taken, delivery date in a couple of days, perfect. Next day, told not in stock, leading to literally weeks of me begging for updates. The intended gifts never arrived in time for two important birthday celebrations. Customer service is feeble; just polite requests to the seller for updates. After a month of the seller stalling, I tried to cancel. The link on the order page just refers you back to contact the seller, who has yet to confirm the cancellation request. Customer service politely ask the seller if they would be kind enough to return my money over the next seven working days! The items have continued to be advertised throughout the whole period as available for delivery within 2-3 days - completely incorrect and totally misleading. It’s an utter shambles, still unresolved. It’s back to the high street for me from now on. (I just wish I’d read these reviews before ordering)
Edit: by ‘resolved’, noths mean that I have had a refund issued and should have the money back by 12th August, having paid out on 9th July. I’ve been given a goodwill voucher of £30. I still have to buy the two gifts need. This doesn’t address the flaws in the Noths model of acting as little more than a notice board, while sellers mess customers around.