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QUALITY WORK ACCOMPANIED WITH OUTSTANDING SERVICE, WELCOME TO OUR WAY OF DELIVERING PROPERTY SERVICES The Business was started in 2013, built by Property Managers frustrated with the levels of service available to them and their landlords. As a direct employer, we source and hire the finest specialist and multi-skilled engineers local to the areas we operate in. Our recruitment process is tough, but we only employ the best! Quality, consistency, and reliability are at the heart of everything we do, offering a seamless client experience across our reactive repairs, project-based refurbishments, and compliance services. We operate across Hertfordshire, London, and the Midlands.
Moda Business Centre, WD6 2BW, Borehamwood, Verenigd Koninkrijk
3,9
5 reviews
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Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
The guys are so friendly , helpful and knowledgeable!
Antwoord van Themaintenanceteam
Hey Roisin, thank's so much for the review and the kind words!
It's a pleasure working with you and the team and we really appreciate how equally helpful you all are. Reviews like this make what we do every day worth it. Looking forward to continuing our great partnership 🙂🛠️
As a colleague at Leaders, I’ve had the pleasure of working with this contractor on numerous jobs, and I can confidently say they are one of the most reliable and professional contractors we use. They consistently deliver high-quality work, respond promptly to requests, and communicate clearly with both our team and tenants.
Their efficiency, attention to detail, and willingness to go the extra mile make a real difference, especially when dealing with time-sensitive maintenance issues. Feedback from tenants has also been extremely positive, highlighting their professionalism, courtesy, and tidy workmanship.
It’s reassuring to work with a contractor we can trust to represent our company well and get the job done properly. I would highly recommend their services and look forward to continuing to work with them
Antwoord van Themaintenanceteam
Thanks so much for such a fantastic review Ffion!
It's a genuine pleasure working with the team at Leaders and feedback like this really means a lot.
Time-sensitive maintenance can be challenging, and we're proud our engineers and office teams deliver high standards and go the extra mile when it matters most.
Looking forward to continuing to support you and the team for many more years ⚒️👏
Could not recommend this company enough. I locked myself out my house, leaving the key in the door and they were here within an hour. They sorted my issue without any damage. The engineer who came was friendly, empathetic and knowledgeable. I was given a fair price which was competitive in comparison to other companies and emergency locksmiths that I looked at.
Antwoord van Themaintenanceteam
Thanks for such a brilliant review! We're so pleased we could help when you needed us and make a stressful moment a bit easier.
Thanks again for choosing The Maintenance Team and we'll keep our fingers crossed that your keys behave themselves from now on! 🔑🙂
I've been using TMT for 3 years.
The quality of work is great, along with the reports they provide. Everyone from office staff to engineers are friendly, professional and, most importantly, knowledgeable. In most cases they save us money!
Nothing is ever too much trouble and they go above and beyond, especially when arranging visits with our tenants which can sometimes be tricky.
I can't recommend them highly enough.
Antwoord van Themaintenanceteam
Thanks for such a great review and for trusting us over the past 3 years. It's great to see that our pride in our work and the people that do it is shared across the board.
If we can make things easier, save you money, and keep your portfolio running smoothly, we consider that a good days work!
Thanks again for the recommendation and we look forward to continuing to work with you.
Charged 120 pounds for a diagnostic visit for a heating systems problem. They were unable to solve the issue in the visit. Sent a quote for 500 pounds for changing the valves on the radiators and insisted in advance payment . After receiving the payment refused to give an appointment within 2 weeks and said earliest they could come was after 2 weeks. They are cheating their customer. Use some other service.
Antwoord van Themaintenanceteam
Hi Srishti, thank you for taking the time to leave us a review. We’re sorry to hear you were unhappy with your experience.
As agreed with your landlord, our first hour is a chargeable service which, in this instance, was an initial diagnostic visit. Our engineers carry out investigative works to identify the issue, which may result in either a completed repair, guidance, or a quotation for any further remedial works required. In this instance, the diagnostic visit was completed as agreed and a full report and quotation were provided to your landlord for recommended follow-on works.
For private landlords and residential customers, our standard process is payment in advance via pro-forma invoice. This process, including costs, was clearly communicated and agreed directly with your landlord prior to any payments being made.
With regards to scheduling, we do not refuse appointments. Due to the volume of work we manage across multiple property portfolios, our diaries are often booked in advance and operate on a first-come basis. We offered you the earliest available appointment at the time and continued to monitor availability should an earlier slot become possible.
You were copied into the email correspondence between ourselves and your landlord, and we aim to ensure transparency around costs, processes, and timescales so all parties are aware of how works are managed. We do not act in an unfair or misleading manner.
We do, however, understand how frustrating heating issues can be, particularly during colder periods. As we have continued to work with your landlord and carry out additional works at the property since your review, we would recommend liaising directly with your landlord going forward, with our communication to you limited to scheduling when required.
If you’d like to discuss this further, please feel free to contact us at team@themaintenanceteam.co.uk and we’ll be happy to review the matter with you.
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