The Milky Box Reviews 166

TrustScore 3.5 uit 5

3,3

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Heard many good reviews about this company while researching trusted sources for buying European goats milk formulas. They lived up to their reputation! Highly recommend! Much appreciated baby doing s... Toon meer

Beoordeeld met 4 van de 5 sterren

I gave my experience 4 stars because my products got stuck at customs for longer than expected. Even after I payed the duty fee and it was released, it still took about 4 days to get to me from the Fe... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

I put in my order on May 14th. It's been 10 days and still no shipment. So much for express 2-4 business day shipping. I had to go buy another formula. Will be looking to return the shipment as soon a... Toon meer

Beoordeeld met 5 van de 5 sterren

When my wife was pregnant, and childbirth was almost near the corner, I started to think of what to feed my baby with. I didn't want to buy something that was sold in the supermarkets, because I am q... Toon meer

Bedrijfsgegevens

  1. Babywinkel
  2. Online voedselbezorgdienst
  3. Biologische winkel

Geschreven door het bedrijf

The Milky Box brings the worlds' best organic baby formula right to your doorstep, with brands like HiPP, Holle, Kendamil, Jovie, Lebenwert, Premibio, Bebe M, Nannycare, Kabrita, and more. Express 1-6 business day insured delivery and 24/7 customer service are staples of our service. And we offer our 100% Happy Baby Guarantee, so if your baby does not take well to a formula, we'll give you a gift card to try another! Shop confidently at The Milky Box - with no yucky stuff, just organic goodness.


Contactgegevens

3,3

Gemiddeld

TrustScore 3.5 uit 5

166 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Vraagt klanten om een review

Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.

Heeft 63% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 2 weken

Zo gebruikt dit bedrijf Trustpilot

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Beoordeeld met 1 van de 5 sterren

They messed up, wouldn't give refund

Website let us order and then when we contacted them to make sure formula was in stock they told us it wasn't. We asked to cancel the order because we needed something sooner. Went to another site and ordered. Then a couple days later noticed they hadn't cancelled our original order. They told us that they made a mistake and that it was in stock. They would not refund or let us exchange. Do not use this company. They gave us 10% off next purchase. Why would I want 10% off from a company I'm never going to use again?

9 juni 2023
Review zonder uitnodiging
Logo The Milky Box

Antwoord van The Milky Box

Hello,

We’re sorry to hear that you had a negative experience. We’re constantly working to improve our service, and we’ll consider your feedback.

The Milky Box

Beoordeeld met 5 van de 5 sterren

Heard many good reviews about this…

Heard many good reviews about this company while researching trusted sources for buying European goats milk formulas. They lived up to their reputation! Highly recommend! Much appreciated baby doing so well on goats milk. More bowel movements per day, less spit ups, less gas related issues. Used Holle 1 and Jovie 2. Thank you Milky Box!

8 mei 2023
Beoordeeld met 5 van de 5 sterren

Love them! Fast shipping!

I love the Holle brand and when I found this site to order from I was so happy because they ship so fast and give you updates and reminders when your stash may be getting low. Highly recommend and will be using them for our next baby too!

14 april 2023
Beoordeeld met 5 van de 5 sterren

Highly recommended for your baby formula needs!

Ordered Kendamil from this site and it shipped within a day and arrived within a week. Payment and shipping went very smoothly. The product that arrived had expiration dates more than a year away, so that was also great. Highly recommended!

2 maart 2023
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Baby milk not mix

Baby milk not mix . It's not a mixed up it leaves some behind spots. It's not deserve proper.

31 maart 2023
Logo The Milky Box

Antwoord van The Milky Box

Hello Gurmukh,

We're sorry to hear that you had a negative experience with your product. We’re sorry for any inconvenience and would like to help resolve the issue. Please send us a message to hello@themilkybox.com.

Warm Regards,
The Milky Box

Beoordeeld met 1 van de 5 sterren
Logo The Milky Box

Antwoord van The Milky Box

Hello Gustavo,

We’re sorry to hear that you had a negative experience. We’re constantly working to improve our service, and we’ll consider your feedback.

The Milky Box

Beoordeeld met 1 van de 5 sterren

Awful experience

I placed an order and over a week later, I still haven’t received my order. I contacted the customer service and they told me that the milk I ordered is out of stock and they are waiting for the stock to come. This is very ridiculous because if you don’t have in stock then why do you still let customers place orders? Why don’t you just mark the product is out of stock? And why didn’t you contact me first notifying me that I have to wait a bit longer as the milk is out of stock? I only found out when I contact the customer service. Now I have to wait again I don’t know for how long until I can receive the milk for my son. This is totally wasting my time. I would never order from your company again. Awful experience

19 april 2023
Logo The Milky Box

Antwoord van The Milky Box

Hello Sophie,

We’re sorry to hear that you had a negative experience. We’re constantly working to improve our service, and we’ll consider your feedback.

Warm Regards,
The Milky Box

Beoordeeld met 1 van de 5 sterren

Very poor communication and waited…

Very poor communication and waited weeks - month for delivery.

13 april 2023
Logo The Milky Box

Antwoord van The Milky Box

Hello,

We’re sorry to hear that you had a bad experience. We appreciate your feedback and will work hard to improve our service.

Warm Regards,
The Milky Box

Beoordeeld met 1 van de 5 sterren

Very poor experience

Very poor experience. Order is not yet shipped even after contacting multiple times. Website says order will be shipped within 1-6 business days.

29 maart 2023
Logo The Milky Box

Antwoord van The Milky Box

Hello,

We’re sorry to hear that you had a bad experience. We appreciate your feedback and are working hard to improve our service.

Warm Regards,
The Milky Box

Beoordeeld met 1 van de 5 sterren

Duty charge

Duty charge
And the milky box costumers service didn’t even help me .

2 april 2023
Logo The Milky Box

Antwoord van The Milky Box

Hello Jinal,

We’re sorry to hear that you had a bad experience with our team. We appreciate your feedback and will work hard to improve our service.

Warm Regards,
The Milky Box

Beoordeeld met 1 van de 5 sterren
Logo The Milky Box

Antwoord van The Milky Box

Hello Malika,

We’re sorry to hear that you had a negative experience. We’re constantly working to improve our service, and we’ll consider your feedback.

Warm Regards,
The Milky Box

Beoordeeld met 3 van de 5 sterren

Great milk but shipping sucks

My order took forever to come like a month , pretty disappointed about that because my baby had no milk and I had to make potions with cereals for her to drink , the formula is great taste great baby loves it only thing is it takes way to long to come and I had to go pick it up at the post office and pay extra fees , very inconvenient.

12 april 2023

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