The Motor Company (Taunton) Reviews 

I would never have believed changing my car would be so easy, straightforward and so enjoyable. From the beginning of the process, Dan was so reassuring, personable and professional, and he guided me every step of the way with patience and expertise especially when sorting out and explaining all the relevant paperwork. He took time to explain everything about the car I purchased, (which was so shiny it looked like new) and he made sure I was comfortable with all the controls when out on the test drive. There was no pressure at all to buy, in fact, quite the opposite, it was more a case of making sure that the car exactly met the requirements of the customer. I was very pleased too that they took my old car, very fairly, in part exchange which saved me from any undue hassle. These guys have been in the business a long time and really have a depth of knowledge about each make of car. The after sales advice and communication generally is first rate. I would not go to any other garage. A very happy customer.

Bought an S4 Avant from them a week ago, customer service was spot on, even though I was enquiring around the Christmas period, I still got a reply within a day.

The staff are very knowledgeable and helpful, I didn't feel like I was just another number. Also, due to my work circumstances meaning I can only visit at weekends, it was another bonus being able to test drive at a weekend.

Furthermore, I part exchanged my car with no hassle, getting near enough the price I wanted for it.

The whole process from deposit to driving away was effortless and they bent over backwards when it came to sorting issues with the car pre sale to get it ready for me!

Overall I'd highly recommend this company to anyone.

Dan was really helpful and a genuine down to earth guy and was very personable

I have just purchased a used Mercedes from the motor company. Dan was extremely helpful throughout and we were never out under any pressure. On collection the car looked like new, we were very impressed.
I would definitely recommend this company.

We bought our 208 GTI with a tyre pressure warning light on and The Taunton Motor Company has such a fantastic after sales service I am compelled to right this review. No expense was spared when they corrected the fault despite the repair being more expensive than expected, they remained proactive in getting the job done. Through out our experience with them they have been first class with their communication with us. If you are considering buying a high quality used car they should be your first port of call.

Recently bought a used Kia from TMC. Car exactly as described and offered at a really competitive price. Good service from Dan all the way through the process. Would certainly use TMC again.

A great experience, even though I was a young lad Dan and the team didn’t mess me around and gave me help with what I needed to do. If I ever had any questions during the day he’d always be instant to respond.
The overall experience was so much ease and understood and made sure that the car was available in the time I needed.

I had a great experience buying a car from here. They were much more concern with making sure I got the right car than trying to sell me something more expensive, which was what I’d originally looked at.
Highly recommended, Dan was great!

I can highly recommend this company. All the staff were extremely helpful and friendly, Dan in particular saw me through the whole process from start to finish and nothing was too much trouble. After driving a manual car for over 30yrs circumstance meant changing to automatic and Dan was brilliant at talking me through everything and guided me through the test drive. I will definitely be continuing with their service going forward for my new car servicing and encourage people to look here for any new car shopping or maintenance.

We purchased a Honda CR-V from this family run business and our experience was so good, we’ll certainly use The Motor Company again.

Dan was outstanding from day one, very friendly, helping and easing our decision with precise information and making our purchase a breeze (and the car drives like a breeze too!).

Really recommend Dan and the team for anyone looking for a quality car. They won't disappoint you! The unveiling ceremony and chocolate was an excellent touch!... Thank you Dan and team / Izzy & Nina

We have recently purchased a new car from The Motor Company Taunton. Dan was amazing and made the whole experience really simple and straightforward. We are really pleased with our new car and would definitely recommend this friendly, family run garage.

As soon as we walked into the garage we were met with great customer service from Dan. He was very informed about the car and nothing was too much trouble. When we picked the car up it was a great experience.
Very pleased with purchase and would highly recommend Dan and the team.

I just purchased my car and the service was first class .
Dan was really polite and helpful and gave myself
Confidence in dealing with them.
The whole team were very friendly they done a amazing
Job.
Dan showed what customer service should be about
Absolutely brilliant and I would recommend you don’t
Hesitate using Dan and the team
Big thanks again Dan and the team

We purchased a Mercedes A 250 from Dan & his team. From the moment we walked into the show room we felt totally at ease (absolutely no pressure) The whole transaction was extremely smooth from start to finish. We would certainly use The motor company again if needed & would recommend. It was very refreshing to find good old fashioned family focused values. Thank you again Dan, Karl & the team. PS the chocolate’s were a lovely touch. Lee & Andrea.

From my first phone call to enquire about purchasing a car their service has been nothing but excellent.
When I arrived the car was ready for me to look at and take out for a test drive, I bought the car and everything about the car , warranties etc was clearly explained and they made the whole process very easy.
I would certainly recommend to anyone looking to buy a car to use this Company

They have been super efficient, kept me up to date all the way through buying my new car.

About 7 months ago I purchased a quality used car from the Motor Company, which I am still very pleased with. The purchase experience was very pleasant and professional and you could see they prided themselves on excellent customer service, and as they point out, the customer having a great experience.

This has unfortunately not translated to after sales care, which has been a real disappointment.
Firstly, the 3 month in-house warranty proved to be worth nothing when it came to making a claim after a month of owning the vehicle, and I ended up with a bill for £503. Secondly, they fitted the wrong size tyre, which I didn’t notice for some months, which they then replaced, but they refused point blank to even have a conversation about repair work that was now necessary on the alloy wheel (as a result of having a tyre that was too narrow and didn’t allow any protection to the alloy wheel). Finally, the upholstered seats looked immaculate when purchasing the vehicle, but over time have faded to reveal some sort of historic staining/discolouration. Given my experience with points 1 and 2 I have not bothered to raise this with the garage.

I am not a customer who has had a great experience and I will not be using them again to purchase any future cars or to have any other maintenance work completed.

In detail, and to make sure that this review includes all the facts:

Car purchased on 10th November 2021.

The next day I accidentally clipped a small rock/stone at the side of a country road, which left me with a puncture and small ding on alloy. The Motor Company replaced the tyre with a 225 instead of a 255 (so 3cm too narrow!).

During December the car began to make a screeching noise, which the Motor Company investigated a couple of times. They eventually found the ‘convoluted metal hose’ had failed in two places. As I understand it, this would normally be included within the in-house warranty. However, they made the case that this part was broken as a direct result of me clipping the small rock. Having been in the car when it happened, I can confirm this was a ridiculous suggestion – there simply was no impact of any sort. And there was never an adequate answer when I questioned why it would take a month for the screeching to begin if the damage was directly linked. As a good will gesture they discounted some labour costs but I was still left with a bill for £503, which should have been included under the warranty.

During June, I had it pointed out that the tyre the Motor Company had fitted back in November was actually the wrong size (too narrow by 3cm), and this was the reason my alloy wheel was exposed beyond the edge of the tyre. I had incorrectly assumed it was just a slightly different moulding of tyre from a different brand. Anyhow, driving around for 7 months with the alloy exposed had led to scuffing all the way around the alloy wheel. In my view, this was largely a direct result of having the wrong size tyre fitted, which I felt was supported by the lack of any damage on any other alloy wheel, and the fact that it so clearly stuck out further than the tyre. The motor company were prepared to pay for a replacement tyre (which I think was the minimum any garage could get away with, given that they fitted the wrong size tyre) but refused point blank to offer any contribution to the alloy wheel refurb, and refused to look in any detail at the car or allow me to make any representation about it.

Excellent professional sale by Dan. The Vauxhall Zafira Elite was ready as requested to view. Dan explained everything and there was no pressure on us buying it. We actually said we wanted to go home and think about it which we did and then bought it the next day. The handover was made with a wonderful personal touch which was not expected at all and made us feel very special. The car is absolutely fabulous.

I was served by Dan. I had excellent service and listened to what I wanted. He stayed after work longer so I could look at the car due to work. He didn’t pressure me into it. And didn’t judge me due to being young! Amazing work! Keep it up.

I am so pleased to have purchased my Fiat 500 from The Motor Company. Dan and Karl were incredibly welcoming and genuine from start to finish. Dan was very professional, dealt with the part exchange and paperwork efficiently and was not at all pushy. It was so refreshing to be offered such outstanding customer service. The additional paint and upholstery protection was excellent value and although the car was 7 years old, it looked brand new. I couldn't be happier with my purchase and would definitely recommend The Motor Company.