The Nordmann Reviews 

Great communication and delivery options. Delivered when stated.
Lovely shaped tree, very full branches and didn't drop very much right up until 12th night!

The tree never arrived. When I received notification that it was out for delivery, I noticed they had the incorrect postcode. I tried to contact them by phone, email and text. I left messages and got absolutely no response .
I did eventually get my money back via my bank.
A great shame as I had used this company previously and was pleased with the service.

Unfortunately we were one of the supposed 112 who did not have a tree delivered. AND despite numerous pleas for a response and latterly requests for refund, you still have not had the courtesy to reply or apologise. AND you still have my money…!

Shocking service, will never use them again

In 2024 the delivery and tree were both excellent. Last year the tree was left in my porch with the netting barely on and the tree the wrong size. It looked as though it had been rejected by the previous customer and 'dumped' on me. Not what I expect from The Nordmann.

Disgraceful, scam company! Please believe the reviews. I had to get chargeback of my credit card because they take your money, don't deliver and ignore you. Yet continue to send marketing emails to you and the audacity to ask for a review... Please believe this is a real experience of many.

We have ordered our tree from Nordmann for several years. Beautiful quality trees delivered to the door exactly as booked and prompt customer service if there are any queries. Collection service too but this has been more hit and miss - but the council collection is a back up so not a real problem! Thank you Nordmann!

Ordered from The Nordmann two years in a row and was happy with the tree and service! They offer the best price online and I did my research!

Used Nordmann for the last couple of years and have been very happy with the quality of the tree and the delivery service. Communications also spot on in terms of updates around delivery. Will be using again this year so keep up the good work. Thanks

if I could leave a 0 I would. They did not deliver my Christmas Tree last year. I tried calling, leaving messages and emailing, no response. I have not received any sort of acknowledgement of the failure, nor a refund. Absolutely shambolic.

The tree was lovely, we ordered for our office and it lasted the whole of December and looks great.

However, the process and customer experience was far below par. It was impossible to get in touch with the company, both via phone and email, we tried multiple times and nothing. On the date of delivery the tree kept getting delayed and we had to stay until late into the evening to receive the delivery.

But the worst part was that the tree was never collected. We paid and arranged for an early January collection date for when we were back after Christmas. Nobody turned up to collect it, we couldn't get in touch with the company, and nothing happened. No collection, no refund, no contact. We ended up having to dispose it it ourselves which was a nightmare in a corporate building.

In theory a great service and lovely tree, but the logistics and failed collection made this process unnecessarily stressful.

We have been delivered at the entrance of our building and not at the door (even though we have an elevator. They never came to pick up the tree (removal we prepaid) even though we emailed and called several times.

Weird company

First call - call dropped.;.. OK

Tried again -"I wonder if you can help" - He said we cant help wih what youre looking for. I said i hadnt even said what Im looking for - and before I could explain he hung up.

So yeah the reviews are right - thank GOD i checked

Weird company

UPDATE REGARDING THEIR RESPONSE BELOW

Their lines ARE open - otherwise theyre trying to say Im making something uop about a company I didnt know existed until I called them

So YES - the first call dropped.

and YES the second call said we cany help you (without ewven asking what the call was about)

and YES - are you ready for this one? I called up a third time and the same voice then claimed its a wrong number (I hit redai - go figure)

Doesnt matter - the reviews are abysmal - they can make up whatever they want to say - I orderd 24 nordmanns form another company that knows whats its doing and can tell a consistent story

otherwise - we're all done buying "silly" here

FINAL UPDATE -Im going to then ighnore the endless parade of excuses

Guys - Not interested - you have a chaotic contradictory phone system and endless shiftying story / excuses you keep deleting and rewiring

READ THIS - You have customer rating that is the worst Ive ever - see - GET LOST IM NOT INTERESTED

DO NOT BUY FROM THIS COMPANY - Ruined Christmas and tool £124, tree was not delivered. I did receive a response to one query, but when asking for delivery date I was ignored. I tried everything. I chased over and over, ended up having to buy another tree which looked terrible. I am taking the complaint through civil courts.

Sketchy - and now reading some of the other comments, I am more dubious about this company than before....

There WERE a couple of issues with the delivery - although the product (tree) was stunning and perfect, the logistics were less than streamlined.

It was the after-sales care that really let this company down and gave me doubts and reservations - no collection as agreed - AND PAID FOR - and no replies / contact / reasons given.

Like others, Dan's mailbox was full, so clearly we were not alone.

Whether Dan is a one man band who got overwhelmed - but this '50 years of Xmas Trees' Instagram promise failed to fully deliver.

That said, on reading the reviews on the companies Insta page we were lucky we got a tree at all.

Awful. Would not recommend - and I only picked this company as they promised they would plant 3 trees for every 1 tree felled - that I am sceptical and disappointed is an understatement.

The tree was lovely, smells great but they didn’t pick up the tree in Jan as they supposed to. No answers on email or phone at all.

HORRIBLE. They did not deliver my lights or my base and have been unresponsive. I paid for pick up in January but have not been able to get into contact with anyone to schedule this. I have sent 5 emails and heard nothing back.

Like so many other unhappy customers, I seemed to have fallen prey to the same tactics employed by The Nordmann. I placed an order for a garland on 6 November 2025, with a requested delivery date of end of November/beginning December. No delivery was made. I contacted them on 9 and 11 December requesting an update on the expected delivery date and failing delivery a full refund - I am yet to receive a response or a refund. Awful customer service and would strongly discourage anyone from placing an order online with this company - you won't see your goods or your money.

Total scam. Booked for tree collection - not collected and not available over phone, email or website form.

Communication with this company is AWFUL. Received my tree on the day but was covered in flies and filled my apartment up with flies. I also paid extra for tree collection and have been trying to contact them about the collection but no one answers and there’s no way of leaving a voicemail. I’ve also tried the online form and email and no one is replying. I want a refund for the collection as I’m sure it won’t happen