thenueco.com Reviews 72

Where are my tablet?!

I made an order in January and signed up for the 3 month subscription, but only needed to get a further supply this month. I set the order date to the 4th September expecting the tablets to arrive on this date but nothing. I then clicked force order and on 5th they FINALLY placed the order and took my payment.

I’ve had absolutely no email correspondence confirming the tablets have been dispatched, I gave them the benefit of the doubt and waited 3-5 days and nothing. I emailed on 11th and was advised by Alex that he’d check with the warehouse. I’ve chased AGAIN today being the 13th and said for them to be sent today for next day delivery and Alex advised he cannot add or remove anything from the order. How does this respond to my email?!

Thank god I’ve ordered with PayPal as I’m now having to raise a dispute but have been left with zero tablets!!!

after being bombarded with endless emails i finally purchased vitamin b and gut health.
still waiting for my parcel to arrive. no emails confirming delivery i have sent 5 emails asking where my products are just one bland response we will look into in . still waiting for my product to arrive. basically they have had £57.00 of my hard earned cash yet i have not received the product or delivery proof or any thing . utter nightmare

Signed me up to a 6 month subscription without my knowledge. When I ordered previously they sent out too few supplements and then ignored emails. When they did respond they did not rectify the issue. Customer service is terrible and they are out to make money. When I said my account showed no indication of being signed up to a subscription they told me it was too late to get a refund.

Easy website, super fast delivery

Absolutely love this brand, their products are amazing and have completely fixed my temperamental gut. I started using their skincare a few months ago and my skin has been so calm with zero redness and breakouts. Surprised by the negative reviews! I've always had amazing interactions with the customer service.

Great experience with this company. I bought a fragrance and subscribed to their probiotic which I take daily. Customer service were very responsive when I asked to change delivery address.

This company put us on subscription for purchasing it's fragrance on line £100 per month on fragrance, we never requested nor filled any forms they did it automatically.
We will never use this company again.

After trying to log on on a number of different occasions to check my subscription and to cancel I have finally given up with this company. When I try to log into my account it tells me no account is recognised with my email address and yet I receive emails telling me they are about to ship out my next supply. if you try more than 3 times you receive a 'something went wrong message - pls try again later'. So i replied to one of those messages and was told it was too late to cancel and I will be sent a return label -....but what a faff! I have had to set up a new account - but when I tried repeatedly to cancel my subscription it wouldn't cancel. So I had to use the chatbot - of course the chatbot tried to get me to suspend my subscription ... deary me ...

Great start - product is 5 start so far and I only give 4 star as the delivery took longer than expected.

Looking forward to tracking progress.

Love their products and packaging! You can tell they’ve really thought about the ingredients used in their range.
I’ve enjoyed using the Forest Lungs fragrance, it makes me feel calm.

I switched from a well known high street brand product and can really tell the difference in quality.

Product, packing and overall experience is top drawer.

ZERO customer service. I am allergic to perfume and have been looking for years for a fragrance I can wear that won’t give me headaches. I was intrigued by their “functional fragrance”. I reluctantly signed up for auto ship because they don’t let you just order one bottle. I figured I could just cancel if I don’t like it. Well, turns out that’s not the case. There is no customer service phone number and have emailed them twice through their website to cancel my subscription. I have already received a second bottle and I do not care for the smell. I have not heard from them at all and the only way I know to have them stop charging me is to contest the charge with my credit card company.

Ordered from this company a few months ago and am such an advocate already! I ordered Prebiotic and Probiotic (which I am loving) and a couple other bits to try and received a few samples plus a mini gift with my order, which was such a nice touch! Really quick delivery too. I’ll definitely be shopping with them again!

I have placed order over 4 weeks ago. After placing the order, I received an email, the product would be delayed for 10 days. It is now past the 10 days, I have sent at least 10 emails and 5 messages thorough their site asking for on update or refund but I been ignored. I have not received any response. I feel like I may have been scammed.
They took a money and just gone. Be aware.

I bought bloated prebiotic from them a month ago checked the date it’s 23/07/23 I emailed them twice no reply I spoke to god know who on chat on there website and they said they had to escalate it to a team leader I would get a response 24hrs well 4 days later still no response from them I want a full refund or I will be going trading standard about you misleading people into buying your products is a disgrace!!!!!

Terrible company, I emailed way before renewal because I couldn't log on to cancel my subscription and I was ignored. Can't find a phone number. I've sent another couple of emails since, still nothing, but they've processed the payment. Avoid them.

I bought their probiotics and had horrific side effects. Have emailed them and messaged them on facebook several times but they are totally unresponsive. Who are these people?? Their customer service is ZERO - all they want to do is take your money. And the non-stop virtue signalling on their website is simply nauseating.

Ordered on July 27 and nothing.
Tried to contact CS and received email that my order has been escalated to ream lead. Nothing. There no phone number to call the nue co! They look like a scam!

Placed an order on July 25. Received an ‘we’re working on it’ email. Received tracking info. Tracking says order is still infulfilled and it’s August 6. Reported this as an issue on the tracking feedback, and received the pop-up for ‘We’ll get back to you soon’ . That was 2 days ago. They already have my money. Guess I’ll have to go through PayPal and dispute it. Never ordering through them again.

Received these tablets last week only to realise today that my 2 month supply goes past its expiry date this month! Terrible for a health product.