The Online Lighting Store Reviews 

Good selection & great service.
My only gripe would be that the wall lights picture didn't show they had a pull cord. They are not fitted yet as waiting for my electrician but do look nice.

Really good quality products and fast delivery. Very impressed.

Purchased two lights and they arrived promptly in good condition. Decided to use the company again and purchased two different lights for different rooms. One of the lights arrived damaged (crystal cracked) so I emailed requesting a replacement. Bearing in mind I had arranged for an electrician to come and install (not cheap) I wanted replacement asap. I then get an email telling me the supplier (didn’t purchase from them) would be sending me a new chrysalis and pins and this should resolve the issue. I did not purchase a damaged light that would be followed up with a repair kit, I purchased a light that I believed (as advertised) would be in good condition. I did not buy from the supplier but this company and it is therefore their responsibility to ensure I received what I paid for. So I have now had to pay for an electrician twice and repaired a brand new light before it can be put up. You may be very disappointed and out of pocket if you buy from this company.

Helpful and friendly service on the phone from Joy, who took my order when I had an issue online. The lights arrived quickly and were exactly as described. They are amazing. Very happy.

Very efficient order and delivery

Lovely light fitting - happy with the quality

One of the shades were Broken. Still waiting for a replacement. Hope won't be waiting to much longer.

Your faithful
Angela Raymond

Perfect service and communication. Love our new lights.

I ordered a touch table lamp in August which worked on arrival. Next time I tried it less than 2 weeks later it didn’t!

Emailed the company who said their supplier had a replacement in stock and I could expect to receive it by the end of the week.

I then received an email asking me to confirm the make of bulb I was using and that it was a dimmable own.
I replied that it was the lamp manufacturer’s own brand and it was dimmable but since then nothing despite 2 further emails.

It is now over a month since my last email from the company and I cannot recommend the Online Lighting Store as although the initial purchase was good and went without a hitch it appears that if something goes badly wrong their Customer Service is non existent.

If the company sees this I would still like a replacement but at this stage would just welcome a return of my money.

Thankyou!

Great quality products. Easy to order online and fast delivery.

I had a really positive experience with the online lighting store. There is a really wide choice of lighting of all types and with an extensive price range, from low to high. The lights I bought came very well packed and on time. I thought it was a nice touch to get what felt like a personal email thanking me for my business. I will definitely use again..

This was my third purchase. All three came on time and in excellent condition. I needed to return the middle one and this was managed efficiently by helpful staff. I am delighted with the quality and suitability of this recent purchase.

I ordered a light from The Online Lighting Store, and when it arrived after a week as soon as I opened the box, I immediately noticed that the colour was completely different from how it was shown on the website. I hadn’t even taken the light out of the box, so I closed it back up and contacted them straight away to request a refund.

They asked me to provide photographs of the product as shown on their website and photographs of the actual product so they could investigate whether there was a discrepancy in the colour. I provided everything they requested promptly.

That was two weeks ago, and despite sending several follow-up emails, I still haven’t been given any clear instructions on where or how to return the light, nor have I been given any proper information about when or how my refund will be processed.

The whole experience has been extremely frustrating. If a customer reports an obvious colour discrepancy and requests a return immediately, I would expect clear communication and a straightforward returns process. Instead, I have been left chasing them repeatedly with no resolution.

Very poor customer service and a very disappointing experience. I would not buy from this company again and cannot recommend them.

He lpful with queries. However, communication with the delivery company was very poor

I got exactly what I ordered and delivery was very fast. Would definitely recommend to anyone.

The lampshades are lovely. The shape are exactly what I was looking for, and the delivery was so quick

Very good quality, fast delivery to say we live in the Western Isles and very well packed. I am a very satisfied customer

Excellent service! Rapid reply & information by téléphone. Rapid delivery to France, and very well packed.
Once again we are very pleased with our purchase. Good quality floor lamp.
Thankyou !

It arrived pretty quickly, considering I'm an overseas customer. In truth I think I would have exchange it for something a little bit bigger, but it is too much hassle to post back. I don't have it fitted yet, so may be totally happy with it when I do.
The fixture itself seem robust and feels heavy. The glass is strong. Overall looks nice

New living room ceiling lights ordered and email received giving estimated delivery time. Got a little worried as the estimated date passed however emailed and Neil responded with a reassuring and friendly email , and lights were received within a couple of days of my inquiry. The lights were a very competitive price, including the bulbs look very stylish and were well packaged and included tools to fit the crystal shades. Highly recommend this company will buy again.