The Online Lighting Store Reviews 

769
•
TrustScore 4.5 uit 5

4,5

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Good selection & great service. My only gripe would be that the wall lights picture didn't show they had a pull cord. They are not fitted yet as waiting for my electrician but do look nice.

Beoordeeld met 2 van de 5 sterren

Purchased two lights and they arrived promptly in good condition. Decided to use the company again and purchased two different lights for different rooms. One of the lights arrived damaged (crystal... Toon meer

Beoordeeld met 5 van de 5 sterren

Helpful and friendly service on the phone from Joy, who took my order when I had an issue online. The lights arrived quickly and were exactly as described. They are amazing. Very happy.

Beoordeeld met 5 van de 5 sterren

New living room ceiling lights ordered and email received giving estimated delivery time. Got a little worried as the estimated date passed however emailed and Neil responded with a reassuring and... Toon meer

Bedrijfsgegevens

  1. Lampenwinkel

Geschreven door het bedrijf

The Online Lighting Store...For All Your Lighting Needs.


Contactgegevens

4,5

Uitstekend

TrustScore 4.5 uit 5

769 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Heeft 50% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 2 weken

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4,5

Alle reviews

(769)

184 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

I Ordered from Greece Laura Ashley…

I Ordered from Greece Laura Ashley lights. I received in a week, the communication with the company was great and all I received was more than great! Highly recommend!! Thank you lights and living team, specially Joy, who responded my emails so fast !

31 juli 2026
Beoordeeld met 2 van de 5 sterren

Dissatisfied customer

Customer service was very nice & understanding but,I would have never ordered if I had known you had to arrange your own returns + pay postage.

30 juli 2026
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Antwoord van The Online Lighting Store

Hi Val, I am sorry you feel this way, but we do have this very clearly laid out on our Shipping and Returns pages.

Beoordeeld met 4 van de 5 sterren

The lamp shade arrived damaged

This was my orginal review. 3 stars: The lamp arrived perfect. The shade arrived damaged. I emailed to say that got no reply. Not too sure if I would use again, as there is no reply to issues. Did'nt want to communicate negatively through review but issues were ignored.
New part of review: After the online lighting saw my review they rang, got in contact with the company who sent the shade and got them to send out a new one. I changed to 4 stars.

23 juli 2026
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Antwoord van The Online Lighting Store

Hi Catherine, we were having some issues with our emails the past few weeks, I will get one of our team to get in contact with you and see if we can get this sorted for you.

Beoordeeld met 5 van de 5 sterren

Good Experience

Good choice of lighting, simple order process, competitive pricing and quick delivery. Lights look really nice in bedrooms. Good experience all round.

30 juli 2026
Beoordeeld met 4 van de 5 sterren

A quality item delivered at a fair price!!

The lighting item looked good on the site and so I ordered it.
I got a confusing e mail from the supplier saying the order was waiting fullfilment....so am I, and at my age I have been waiting a long time!!
However a nice lady returned my call and told me all was in hand.
They delivered by post to the Scottish Highlands where I live and so I wasn't ripped off for shipping as I usually am!!

22 juli 2026
Beoordeeld met 5 van de 5 sterren

Really impressed

Really impressed. Easy website to navigate, fantastic range of lighting, order arrived very quickly, great price and product.

29 juli 2026
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Antwoord van The Online Lighting Store

Thanks for taking the time to leave us a review Jane, we really appreciate it!

Beoordeeld met 4 van de 5 sterren

Quality product

I purchased. a floor lamp and bulbs from the Online Lighting Store and I was very pleased with the quality of the lamp. It was well designed and fitted my livingroom perfectly.

23 juli 2026
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Antwoord van The Online Lighting Store

Glad to hear you are happy with your floor lamp, thanks for the review!

Beoordeeld met 5 van de 5 sterren

Cannot thank joy and the team enough…

Cannot thank joy and the team enough everything went perfect had a little mishap which was corrected immediately and without questions asked it was resolved I'm so in love with my new light it just finishes the sitting room perfectly and is the new talking point for visitors will definitely use this shop again highly highly recommend

5 augustus 2026
Review zonder uitnodiging
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Antwoord van The Online Lighting Store

Thanks for your great review Shannon, so glad you are happy with your purchase!

Beoordeeld met 5 van de 5 sterren

Lovely lights and dispatched quickly

Lovely lights and dispatched quickly
Such a shame the Royal Mail made a complete mess of delivery and we ended up taking delivery a week later than expected.

21 juli 2026
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Antwoord van The Online Lighting Store

Thank you for taking the time to leave a review and for your feedback!

Beoordeeld met 5 van de 5 sterren

Customer Service should always be like this

Quick delivery and a lovely email from the firm after the order was placed. Excellent customer service and would highly recommend.

20 juli 2026
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Antwoord van The Online Lighting Store

Thanks for taking the time to leave a review, we really appreciate it!

Beoordeeld met 1 van de 5 sterren

I ordered two light shades and after…

I ordered two light shades and after waiting a week and a half I contacted the shop to ask when would they arrive. I got a reply to say they would be with me in a few days as they were in Belfast port . Then a day later I got a email to say that they only sent one shade as the shop didn’t have two and would not be getting them back in and if I didn’t want the one shade they would give me a refund. I waisted two weeks waiting on matching shades for my lamps . Why could they not have told me this when I ordered them? Very poor service. I won’t be ordering from them again

20 juli 2026
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Antwoord van The Online Lighting Store

Thank you for your feedback, I'm sorry we did not meet your expectations on this occasion.

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