The Optical Store Reviews 

287
TrustScore 5 uit 5

4,8

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Excellent service excellent price, i ordered Ray Bans on athursday evening and they arrived Saturday morning free delivery. I order a lot of stuff and you just dont get better 😊😊😊

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Simply the best on the market! I highly recommend The Optical Store! They are hands down the cheapest on the market without compromising on quality. The customer service is absolutely amazing—super... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 4 van de 5 sterren

Good service and price, but poor packaging. Can an alternative to plastic tape, eg paper tape, be used to make whole packaging fully recyclable? Think about our planet please, most people wouldn’t re... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Really happy with the product and customer service. Ordered a pair of Ray Ban sunglasses for my boyfriend’s birthday. Still hadn’t had my Royal Mail confirmation after 5/6 days of purchase due to sun... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Contactlenzen leverancier

Geschreven door het bedrijf

Discover top-quality contact lenses and eye care products at the Optical Store. Fast UK delivery & expert customer service. See the difference today! With over 35 years of experience as opticians, including two decades of owning and operating a successful chain of practices in London UK, The Optical Store was founded to ensure quality eye care is accessible to the nation and beyond – providing high quality contact lenses at affordable prices, delivered right to your doorstep. Backed by decades of expertise and a dedicated in-house team of optical professionals, The Optical Store brings convenience, affordability and peace of mind when purchasing contact lenses online. From daily disposables to specialty lenses, we offer a wide range of options to suit your specific needs and preferences. At The Optical Store, we don’t just sell contact lenses – we provide a seamless customer experience rooted in trust, reliability, and genuine care.


Contactgegevens

4,8

Uitstekend

TrustScore 5 uit 5

287 reviews

5 sterren
4 sterren
3 sterren
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4,8

Alle reviews

(287)

245 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Fantastic…

Fantastic…
Placed my order online yesterday, this was super quick and easy. Uploaded pictures of trial lens boxes from opticians. Order confirmation straight away, despatched the same day and arrived today.
Highly Recommended

20 maart 2026
Review zonder uitnodiging
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Antwoord van The Optical Store

From uploading your prescription to contact lenses at your doorstep in a day - that’s what we like to hear! Thanks for choosing The Optical Store and for the recommendation, Lisa. We look forward to welcoming you back again soon!

Beoordeeld met 5 van de 5 sterren

Excellent Communication

Excellent Communication, fast delivery, cheaper than my Opticians’s. Would highly recommend.

17 maart 2026
Review zonder uitnodiging
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Antwoord van The Optical Store

Thanks so much for the kind words, Louise. We’re really glad you found our service easy, delivery fast, and prices competitive. We appreciate you recommending The Optical Store and we look forward to welcoming you back again soon!

Beoordeeld met 5 van de 5 sterren

Top online contact lens supplier

Easy ordering process and super fast delivery.

19 maart 2026
Review zonder uitnodiging
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Antwoord van The Optical Store

Thank you for the great review, Martin. Easy ordering and super fast delivery is exactly what we aim for - glad we got it spot on. We look forward to welcoming you back to The Optical Store soon!

Beoordeeld met 5 van de 5 sterren

Easy ordering quick delivery

Super easy ordering and fast delivery would recommend

18 maart 2026
Review zonder uitnodiging
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Antwoord van The Optical Store

Ordering made easy and delivery that doesn’t hang about - thanks for choosing The Optical Store. We look forward to welcoming you back again soon!

Beoordeeld met 5 van de 5 sterren

Very very pleased with the excellent…

Very very pleased with the excellent service and speedy delivery and quick response with my query today.
I have a subscription through the Opical Store and was worried about delivery and payment.
I went online and filled out a form, within the hour I received a phone call and email and by the end of the day my contacts were at home, even before I'd gotten home from work!!

Thanks largely, I think, to Tom, who called me, emailed me and personally delivered the contacts to my home, isn't that amazing attention to detail!!

Have used this company over the years to order my daily contacts and am now using them for my monthly contacts.

Always a very quick delivery and such a wonderful team!!

Many many many thanks!!

Oh and I almost forgot the best part!!
These monthly lenses at Vision Express are double the price!! 🙄😱😳😳 So very happy to have switched over the subscription.

17 maart 2026
Review zonder uitnodiging
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Antwoord van The Optical Store

Thank you for such a lovely review, Shireen! We’re really glad we could help quickly and keep everything stress free with your contact lens subscription. Tom might have set the bar a little too high with that delivery, although we’ll let him enjoy his moment!
Thanks again for your continued support - it means a lot to all of us at The Optical Store!

Beoordeeld met 5 van de 5 sterren

Cheaper than everyone else I searched

Cheaper than everyone else I searched. Also an error occurred and was quickly rectified. Excellent customer service.. how it should be.

12 maart 2026
Review zonder uitnodiging
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Antwoord van The Optical Store

Thank you for your review! We’re pleased you found our prices competitive and that our team could resolve the issue quickly. Providing affordable products with responsive customer service is exactly what we aim for at The Optical Store. We look forward to welcoming you back again soon!

Beoordeeld met 5 van de 5 sterren

Solid company

Very quick delivery, good price branded product

14 maart 2026
Review zonder uitnodiging
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Antwoord van The Optical Store

Fast delivery and a great price - two of our favourite things! Thank you for your review, Khalil. We look forward to welcoming you back to The Optical Store.

Beoordeeld met 5 van de 5 sterren

Good price and prompt delivery

My contact lens solutions were delivered ahead of schedule and the price I paid was very competitive. I would be very happy to use the company again.

14 maart 2026
Review zonder uitnodiging
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Antwoord van The Optical Store

Thank you for the great review, Lynne! We’re delighted your contact lens solution arrived ahead of schedule - we always like it when deliveries beat the clock. Glad you found the price competitive too, and we look forward to welcoming you again at The Optical Store.

Beoordeeld met 5 van de 5 sterren

Great service.

Ordered 10 months worth of daily contact lenses. Competitive price and arrived in good time. This is my second order with The Optical Store. Very satisfied so far and will order with them again.

11 maart 2026
Review zonder uitnodiging
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Antwoord van The Optical Store

Thank you for the kind words, Berk. 10 months of clear vision sounds like a pretty good investment to us. We’re delighted you chose The Optical Store again and we look forward to welcoming you back when it’s time for the next refill!

Beoordeeld met 5 van de 5 sterren

Excellent

Excellent, Royal Mail lost the parcel they went above & beyond to get my lenses to me in time for my holiday
They’ve gained a regular customer

5 maart 2026
Review zonder uitnodiging
Logo The Optical Store

Antwoord van The Optical Store

Thank you for your review Lynn! Even when parcels decide to go on their own adventure, we’ll always do our best to get your contact lenses where they need to be. We’re so glad they reached you in time for your holiday and really appreciate your support. We look forward to welcoming you back again soon!

Beoordeeld met 5 van de 5 sterren

Excellent service


Excellent service. My uploaded prescription was incorrect, and they promptly emailed me to resolve the issue. I will definitely recommend it to my friends because the prices are great.

3 maart 2026
Review zonder uitnodiging
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Antwoord van The Optical Store

Thank you for the great review! We’re glad we could quickly spot the prescription mix-up and get everything sorted. At The Optical Store, we aim to offer affordable contact lenses with attentive customer service and we really appreciate the recommendation. We look forward to welcoming you back again soon!

Beoordeeld met 5 van de 5 sterren

Good Service

Website worked well, ummwdiate order email confirmation, fast delivery

27 februari 2026
Review zonder uitnodiging
Logo The Optical Store

Antwoord van The Optical Store

Thank you for your feedback Andrew. We’re delighted you found The Optical Store easy to use and that your order was confirmed and delivered quickly. We look forward to welcoming you back again soon!

Beoordeeld met 5 van de 5 sterren

Really good service and quick delivery.

27 februari 2026
Review zonder uitnodiging
Logo The Optical Store

Antwoord van The Optical Store

Thank you for the great feedback! We’re delighted you experienced quick delivery and reliable service from The Optical Store. We look forward to welcoming you back again soon!

Beoordeeld met 5 van de 5 sterren

Great experience

Great ordering experience, speedy delivery and superbe after sales service if needed. Would highly recommend.

26 februari 2026
Review zonder uitnodiging
Logo The Optical Store

Antwoord van The Optical Store

Thank you for your great review! We’re delighted you had a smooth ordering experience and received fast delivery. Providing reliable after sales support and affordable contact lenses is always our goal at The Optical Store. We look forward to welcoming you back again soon!

Beoordeeld met 5 van de 5 sterren

Competitive prices and very efficient…

Competitive prices and very efficient from order to delivery.
Will 💯 start up a subscription on my next purchase.

16 februari 2026
Review zonder uitnodiging
Logo The Optical Store

Antwoord van The Optical Store

Thanks so much for the kind words Adam! We’re really glad everything went smoothly, from order to delivery. We look forward to welcoming you back again with your contact lens subscription!

Beoordeeld met 5 van de 5 sterren

As good as it gets .

Rapid next day delivery at a good price . Superb and prompt customer service , nothing is a problem , very helpful .

16 februari 2026
Review zonder uitnodiging
Logo The Optical Store

Antwoord van The Optical Store

Thank you for your review Brian. We’re pleased your order arrived quickly and that you found our customer service prompt and helpful. The Optical Store focuses on affordable contact lenses with fast, reliable delivery and support. We look forward to welcoming you back again soon!

Beoordeeld met 5 van de 5 sterren

Best market price

Best market price. Offered 5% off for subscribing, hopefully this will lock in the low price for the next year. Free delivery was offered with a 3 to 5 worki g days but arrived the following day which was fantastic.

19 februari 2026
Review zonder uitnodiging
Logo The Optical Store

Antwoord van The Optical Store

Thanks so much for the kind words, John. We’re really glad you're enjoying the benefits of our contact lens subscription and that your order arrived even sooner than expected. We look forward to welcoming you back again soon!

Beoordeeld met 5 van de 5 sterren

5 stars for The Optical Store

5 stars for The Optical Store from me. Super fast delivery of my usual contacts and website was very straightforward and easy to navigate. Will use again!

19 februari 2026
Review zonder uitnodiging
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Antwoord van The Optical Store

Thank you for the 5-star review Laurence! We’re delighted your usual contact lenses arrived quickly and that you found The Optical Store website easy to use. Providing fast delivery and a simple ordering experience is always our goal. We look forward to welcoming you back again soon!

Beoordeeld met 5 van de 5 sterren

Transaction was so easy and sunglasses…

Transaction was so easy and sunglasses arrived 2 days after purchase for a great price

19 februari 2026
Review zonder uitnodiging
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Antwoord van The Optical Store

Easy ordering and speedy sunglasses delivery; just what we like to hear! Thanks for choosing The Optical Store Nicholas - we look forward to welcoming you back again soon!

Beoordeeld met 5 van de 5 sterren

Fast delivery

Fast delivery - good price!

17 februari 2026
Review zonder uitnodiging
Logo The Optical Store

Antwoord van The Optical Store

Thanks for taking the time to leave us a review Adriana. We look forward to welcoming you back again soon!

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