Great service. Timely, informative and helpful. Great Car. Very new, great spec and in pristine condition. Comms were clear and helpful throughout. Got text messages in advance for both delive... Toon meer
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Lees wat reviewers zeggen
Amazing cars , excellent service. Simple easy process from booking to delivery. The best rental car agency in london. From delivery to collection, customer service even in weekends. The prices ar... Toon meer
Bedrijf heeft geantwoord
Flawless experience. The driver met us at the arrangement spot in Heathrow T5 short term car park. The vehicle was spotless. It performed extremely well during our journey and whilst it was big (De... Toon meer
Bedrijf heeft geantwoord
Amazing from start to end! Really impressed with the customer service, prompt email responses. Car was really new, less than 500 miles as mileage. Car delivery staff were really nice. Only fe... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Car rental by Jaguar Land Rover. Delivered to your door. No surprises, all-inclusive prices. Book within minutes in the app, we’ll deliver to you and collect when you’re done. Choose from Land Rover Discovery Sport, Land Rover Defender, Range Rover Evoque, Range Rover Sport PHEV, Range Rover Autobiography PHEV, Jaguar F-TYPE and fully electric Jaguar I-PACE. All-inclusive pricing: unlimited mileage, additional drivers, fully comprehensive insurance, delivery and collection in London Zones 1-5. And all the extras are included too.
Contactgegevens
THE OUT, The Script, 44 Featherstone Street, Old Street, EC1Y 8RN, London, Verenigd Koninkrijk
- hello@theout.com
- theout.com
4,8
Uitstekend
2K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Fantastic cars and fantastic service
Fantastic cars and fantastic service. Nothing not to like!
16 augustus 2025
Antwoord van THE OUT
Thank you for the lovely feedback! We’re delighted you enjoyed both the car and the service - that’s exactly what we aim for.
We hope to welcome you back again soon!
The Out is simply the best car rental ever
The Out is simply the best car rental, anywhere in the world. From booking to collection, right through to return, it's a lesson in how to exceed customer expectations. It's that good.
11 augustus 2025
Antwoord van THE OUT
Wow - what an incredible review! We’re thrilled to hear you rate THE OUT so highly and that the whole experience, from booking to return, exceeded expectations.
We look forward to welcoming you back for your next trip!
Satisfactory but didn't go to plan
Car was great, and delivered on time. However without the booster seat and bike rack I requested, which severely disrupted my plans. The car also had intermittent radio issues where I had to keep turning it off and on again to resolve.
Customer service did extend my hire and deliver the bike rack later on to compensate me. It's frustrating that all communication has to be done by email though as there's no one you can call.
10 augustus 2025
Review zonder uitnodiging
Antwoord van THE OUT
Thank you for taking the time to share your experience. We’re glad the team were able to resolve things and provide compensation, but we’re sorry for the disruption this caused to your plans. Your feedback is really valuable and helps us improve, so thank you again for highlighting it!
Brilliant service
Brilliant service, helped sync our tech with car and the team who dropped off and collected, couldn’t have been nicer.
Will definitely be using again
4 augustus 2025
Antwoord van THE OUT
Thank you for the brilliant feedback! We’re so pleased the team could help get you set up and make everything easy. Delighted you’ll be using us again and we look forward to next time!
If you are caught by one of their ads…
DO NOT GO NEAR THIS. If you are caught by one of their ads beware that their "verification" process will take far more time than simply picking a car up at a station or using any of the other delivery services. I have used several similar in the US and nothing like this. You will send so many docs it will seem like online fraud but persist. Then they will conduct a review for a silly 900 gbp car charge. (This group had the temerity to suggest that I at the age of 65 had been driving for less than two years and therefore needed more verification? After uploading DL, passport, and doing video, answering multiple times their qs re clean record.) So, if you maybe want to put your assistant on this, go for it; but if you're doing things yourself with your family and want to pick up something casual for a few days, this isn't it. Bad service. Addendum - I told them forget it and they then proposed a 200 gbp cancellation fee! Horrible group.
14 augustus 2025
Review zonder uitnodiging
Antwoord van THE OUT
Hi Seth,
We’re very sorry to hear our service didn’t feel as efficient as you expected. Our verification process is designed to be straightforward, but occasionally, we need to complete a few extra checks if a driving licence doesn’t display the full driving history. We understand this can be frustrating.
While a cancellation fee normally applies for bookings cancelled within 48 hours, in your case, this was fully refunded as the verification wasn’t completed.
We truly appreciate you taking the time to share your feedback, and we’ll continue working to make the process smoother for everyone.
Kind regards,
THE OUT
Excellent
Asim was excellent with the drop off and pickup. Absolutely no issues at all. Will be using the out regularly from now on.
4 augustus 2025
Antwoord van THE OUT
Thank you for your review! We’re delighted to hear Asim made your drop-off and pickup so smooth.
We look forward to seeing you regularly!
Antwoord van THE OUT
Thank you! We're so pleased to hear it's always a fantastic experience.
Hope to see you again soon!
Antwoord van THE OUT
Thanks for your review! We’re so pleased you find the service easy to use and enjoy the quality of our cars.
We hope to see you again soon!
Antwoord van THE OUT
Thank you! We're so pleased you enjoyed the service and the vehicles and we hope to see you again soon!
My second time booking the defender 110…
My second time booking the defender 110 and it has been another great experience. Pick up and delivery was smooth and stress free, and deposit was refunded instantly after car was returned. Emails were promptly replied to and most importantly the cars were the newest models. Although price is on the higher side, you definitely get what you pay for. Will use again.
6 augustus 2025
Review zonder uitnodiging
Antwoord van THE OUT
Thanks so much for booking with us again! We're glad to hear everything went smoothly and that the Defender 110 delivered another great experience.
We appreciate your kind words, and look forward to the next time!
Very friendly staff and the rental is…
Very friendly staff and the rental is easy and smooth. The app is easy to use with a few steps than the transaction was completed.
29 juli 2025
Antwoord van THE OUT
Thank you for the kind words! We're so pleased to hear the process felt smooth and the app made things easy.
Hope to see you again soon!
Amazing from start to end
Amazing from start to end!
Really impressed with the customer service, prompt email responses. Car was really new, less than 500 miles as mileage. Car delivery staff were really nice.
Only feedback: consider a lower deposit (5000 gbp) for full insurance cover. Also change name from “Level Shoes” to something else when sending text messages to customers. Including mineral water bottles in the car would be a nice touch.
28 juli 2025
Antwoord van THE OUT
Thanks so much for the lovely review - we’re really glad to hear you enjoyed the service and the car. We appreciate your comments and hope to welcome you back again soon!
Just picked car up
Just picked car up. Perfect service by Prince Osei
1 augustus 2025
Review zonder uitnodiging
Antwoord van THE OUT
Thanks for the kind words! We’ll be sure to pass on your appreciation to Prince Osei - glad everything went perfectly.
Enjoy the drive!
Great experience with The Out
Great experience with The Out, from delivering to collection, can’t fault it will be definitely using again. Thanks once again The Out.
30 juli 2025
Review zonder uitnodiging
Antwoord van THE OUT
Thanks so much for the lovely review! We're really glad everything went smoothly from delivery to collection.
Looking forward to your next trip with us!
First class services…
From registering an account to delivery of a superior vehicle, pick up at our convenience… first class service way beyond the normal hire car service. Staff were friendly and helpful and I can thoroughly recommend this company.
24 juli 2025
Antwoord van THE OUT
Thank you for the kind words! We're so pleased to hear the whole experience, from sign-up to return, stood out for all the right reasons. Great to know the team made a positive impression too.
Hope to welcome you back again soon!
DO NOT USE THIS COMPANY
DO NOT USE THIS COMPANY.
Paper booked car for delivery post long flight from Dubai with wife, 6 year old and a 3 year old. Before taking off informed the company that the flight was going to land late, was informed I would have to pay £50 extra fee for late delivery…. Already expensive but fine.
Car NEVER turned up and there is no way to contact the company post 6pm. Nobody to call, chat on website doesn’t work. Now stranded at Heathrow. Totally terrible, don’t use them.
30 juli 2025
Review zonder uitnodiging
Antwoord van THE OUT
Hi Nicholas,
Thank you for taking the time to share your feedback. We’re sorry to hear that things didn’t go as smoothly as expected after your flight.
We’ve looked into your booking and can see there was a request for a later delivery time. As this would have been outside our usual operating hours, an additional fee would have applied. It seems there was a miscommunication around confirming that change, so the delivery remained scheduled for 6pm.
Our driver arrived on time and waited until 7pm, in line with our policy. As we didn’t receive any contact during that time, they had to leave the site. We understand you tried to get in touch shortly after, and we appreciate how frustrating it must have been not to reach anyone. We do try to be as clear as possible that our customer support team is available between 9am and 5pm, and we know that limited hours can be challenging when travel plans change late in the day.
A full refund has been processed, and no charges have been applied to your booking. We do appreciate your feedback and will continue working to improve how we support customers when schedules shift unexpectedly.
Kind regards,
THE OUT
Amazing service
Amazing service, kept up to date regularly, the car was immaculate, delivery driver was friendly and very informative.
22 juli 2025
Antwoord van THE OUT
Thanks for your kind words! We're so pleased everything went smoothly and that you found the car and service up to standard.
Looking forward to your next trip with us!
Exceptional Experience and service Every step of hiring our Range River to…
Every step of hiring our Range River to picking it up at the airport to returning it back to the airport was stress free and easy . We will definitely be using the out again and I highly recommend hiring a car through the out . Overall it was an exceptional experience and service .
21 juli 2025
Antwoord van THE OUT
Thanks for the lovely review! We're so glad to hear everything from pick-up to return was smooth and stress-free.
We look forward to welcoming you back again soon!
Great experience
Great experience. Wonderful car - which was brand new. Great service from Sebastian and Arif - thank you both.
28 juli 2025
Review zonder uitnodiging
Antwoord van THE OUT
Thanks for the kind words! We're so pleased you had a great experience and enjoyed the brand-new car. We'll be sure to pass your thanks on to Sebastian and Arif!
The Out is the best!
The whole experience of booking through an app, receiving support and getting the car dropped off and picked up is extremely convenient and reliable. The cars themselves are fantastic to drive and well prepared and its a competitive price.
19 juli 2025
Antwoord van THE OUT
Thanks so much for your review! We're really glad you found the whole experience convenient and reliable - and that you enjoyed the car too.
Looking forward to your next trip with us!
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