Great service. Timely, informative and helpful. Great Car. Very new, great spec and in pristine condition. Comms were clear and helpful throughout. Got text messages in advance for both delive... Toon meer
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Lees wat reviewers zeggen
Amazing cars , excellent service. Simple easy process from booking to delivery. The best rental car agency in london. From delivery to collection, customer service even in weekends. The prices ar... Toon meer
Bedrijf heeft geantwoord
Flawless experience. The driver met us at the arrangement spot in Heathrow T5 short term car park. The vehicle was spotless. It performed extremely well during our journey and whilst it was big (De... Toon meer
Bedrijf heeft geantwoord
Amazing from start to end! Really impressed with the customer service, prompt email responses. Car was really new, less than 500 miles as mileage. Car delivery staff were really nice. Only fe... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Car rental by Jaguar Land Rover. Delivered to your door. No surprises, all-inclusive prices. Book within minutes in the app, we’ll deliver to you and collect when you’re done. Choose from Land Rover Discovery Sport, Land Rover Defender, Range Rover Evoque, Range Rover Sport PHEV, Range Rover Autobiography PHEV, Jaguar F-TYPE and fully electric Jaguar I-PACE. All-inclusive pricing: unlimited mileage, additional drivers, fully comprehensive insurance, delivery and collection in London Zones 1-5. And all the extras are included too.
Contactgegevens
THE OUT, The Script, 44 Featherstone Street, Old Street, EC1Y 8RN, London, Verenigd Koninkrijk
- hello@theout.com
- theout.com
4,8
Uitstekend
2K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Intro to the car
Car great, handover/pickup efficient. However I would have liked to have a bit more of an explanation of the car at the handover. (‚Have you never driven one of these??‘ doesnt help..).
Also, I asked how the back seats go down. That was never done before clearly by neither of the gentlemen.
Since you have only a few models on offer, it should be easy for you to train your staff at least to a minimum level on the basic features of your few car models.
13 september 2025
Antwoord van THE OUT
Thank you for your feedback! We’re glad the car and handover were smooth, but we’re sorry the explanation at delivery fell short. Our drivers should be fully briefed on the basics of every model, and we’ll make sure this is reinforced. We really appreciate you raising it and look forward to welcoming you again soon.
Antwoord van THE OUT
Thanks so much! We’re glad you had an awesome experience and look forward to next time.
Amazing service and car
Amazing service and car. It has been my third time using this service and always gone well.
19 september 2025
Antwoord van THE OUT
Thanks for your lovely review! We’re so glad to hear everything has gone smoothly each time - it means a lot.
We look forward to your next trip with us!
Delivery of an excellent car
Excellent service! Changes were quickly made over email/ via the app. Pickup and drop off was swift and easy (and also enjoyed my conversations with the team) and the car (Range Rover Sport) is a very enjoyable driving experience
8 september 2025
Antwoord van THE OUT
Thanks so much for your review! We're glad to hear the booking changes were handled smoothly and that you enjoyed both the Range Rover Sport and your time with the team.
We look forward to your next trip with us!
Great service from start to finish
Delivery and pick-up were on time. Staff was very helpful throughtout. Car was in impeccable condition. Will use them next time I need a rental.
15 september 2025
Antwoord van THE OUT
Thank you for your great feedback! We’re glad to hear everything went smoothly and that the car arrived in top condition.
We look forward to your next trip with us!
End to end great experience
End to end great experience! Looking forward to the next journey.
14 september 2025
Antwoord van THE OUT
Thank you for your review! We’re delighted you had a great experience end-to-end, and we look forward to your next journey with us!
Antwoord van THE OUT
Thank you for your review! We’re so glad to hear everything was perfect.
We look forward to your next trip with us!
Highly recommended
Starting with great apps and responsive customer service systems. The Out car is impeccable, the car is delivered and picked up on time, right in front of your door. The OUT shall expand globally.
Highly recommended!
11 september 2025
Antwoord van THE OUT
Thank you for your review! We’re so glad you found the service smooth and the car impeccable. It’s great to hear delivery and collection worked perfectly for you, and we look forward to your next trip with us!
Fantastic experience
Hiring a Range Rover from The Out was a fantastic experience. Seamless booking, on-time delivery, and an immaculate car that was a joy to drive. Professional, hassle-free, and genuinely premium service. Highly recommended!
8 september 2025
Antwoord van THE OUT
Thanks so much for your review! We’re delighted you found everything seamless and hassle-free, and that you enjoyed the Range Rover experience.
We’d love to welcome you back for another drive soon!
Great service for special occasion hire car
Needed a comfortable car to take 3 friends plus golf equipment down to France for a long weekend. The Out delivered! Good customer service and refreshingly simple in terms of EU driving and additional driver coverage without extortionate extra fees. Also, delivery and collection to your door was a major plus over comparable offerings from the traditional Avis Prestige / Major Car rental offerings. The RR Sport we hired was perfect for the journey and factory fresh. Only downsides: 1) The deposit of £5000 held on your credit card is not returned for a few days after the rental so if you don't have a particularly long line of credit this can be a bit of a nuisance. 2) Out of hours assistance is limited (though my enquiries were quickly responded to via e-mail)
30 augustus 2025
Review zonder uitnodiging
Antwoord van THE OUT
Thanks for taking the time to leave such a detailed review! We’re so pleased the Range Rover Sport was the perfect fit for your trip to France and that you enjoyed the ease of delivery, collection, and EU cover. We also appreciate your feedback on the deposit and support - it helps us continue refining the experience.
We look forward to helping with your next journey!
Would have been ⭐️⭐️⭐️⭐️⭐️ but…
Lack of phone interaction (live chat/email only) was off putting as was account sign up &need to reset password repeatedly. It will be rare Im sure but if like myself still have old style paper driving license because of principles it will be difficult. That said I was accommodated & staff ,vehicle & service is 100%.
8 september 2025
Antwoord van THE OUT
Thank you for your feedback and for sharing your experience! We appreciate your comments and it’s great to hear that despite the challenges you found the team, vehicle, and service to be 100%.
We hope to see you again soon!
Antwoord van THE OUT
Thanks for the review! Great to hear everything was smooth and easy - just how it should be.
We look forward to helping with your next trip!
Antwoord van THE OUT
Thank you! We're so glad you had an excellent experience and look forward to welcoming you back again soon!
Smooth and efficient
First time using The Out. My client specifically requested a Range Rover for their trip to the UK, which I initially thought would be difficult to source, until I discovered The Out. The simplicity with which I was able to source the vehicle, ask questions and receive speedy responses and upload the required documents seemed too good to be true, but The Out made the entire process incredibly easy. The vehicle was delivered on time and picked up just as promptly. Clean, smooth process. The team was efficient, knowledgeable and helpful. Not to mention I was coordinating this reservation from the States, but the time difference made no difference. I thoroughly enjoyed the seamless process and look forward to booking with The Out in the future.
28 augustus 2025
Antwoord van THE OUT
Thank you for sharing such a detailed review! We’re so pleased we could make the process smooth and seamless for both you and your client, even from overseas. It's great to hear that everything from the booking to delivery and collection was effortless and we’ll be delighted to assist you again on future trips!
Seamless service
The car delivered was top spec., around 2 months old and with low miles. It was clean and felt brand new. I was also pleased to see it was a colour variant. Delivery was on time and collection was seamless. The staff were polite. Nothing to fault in the whole process. Will use again, thank you.
5 september 2025
Review zonder uitnodiging
Antwoord van THE OUT
Thank you for sharing such great feedback! We’re delighted you enjoyed the car and the seamless service from delivery to collection, and it's wonderful to hear that everything went smoothly.
We look forward to your next trip with us!
Really convenient and time-efficient…
Really convenient and time-efficient way to hire a car. Excellent service. Would be nice to have an android app
25 augustus 2025
Antwoord van THE OUT
Thank you for your review! We’re so pleased you found the service convenient and time-efficient, and really appreciate your feedback.
Looking forward to your next trip with us!
Great customer support from the whole…
Great customer support from the whole team from help in the original booking , support with the additional drivers to delivery and pickup
31 augustus 2025
Antwoord van THE OUT
Thank you for your review! We’re so pleased the whole process, from booking to delivery and collection, went smoothly and that our team could support you throughout.
We look forward to your next trip!
Antwoord van THE OUT
Thanks for your review! We’re delighted you enjoyed the car and the service.
We look forward to your next trip!
Antwoord van THE OUT
Thank you for sharing your experience! We’re so pleased you found the service timely, professional, and easy to use.
Looking forward to your next trip with us!
Antwoord van THE OUT
Thank you for your review! We’re glad you found the service seamless and appreciate your recommendation.
Looking forward to your next trip with us!
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