Great service. Timely, informative and helpful. Great Car. Very new, great spec and in pristine condition. Comms were clear and helpful throughout. Got text messages in advance for both delive... Toon meer
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Lees wat reviewers zeggen
Amazing cars , excellent service. Simple easy process from booking to delivery. The best rental car agency in london. From delivery to collection, customer service even in weekends. The prices ar... Toon meer
Bedrijf heeft geantwoord
Flawless experience. The driver met us at the arrangement spot in Heathrow T5 short term car park. The vehicle was spotless. It performed extremely well during our journey and whilst it was big (De... Toon meer
Bedrijf heeft geantwoord
Amazing from start to end! Really impressed with the customer service, prompt email responses. Car was really new, less than 500 miles as mileage. Car delivery staff were really nice. Only fe... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Car rental by Jaguar Land Rover. Delivered to your door. No surprises, all-inclusive prices. Book within minutes in the app, we’ll deliver to you and collect when you’re done. Choose from Land Rover Discovery Sport, Land Rover Defender, Range Rover Evoque, Range Rover Sport PHEV, Range Rover Autobiography PHEV, Jaguar F-TYPE and fully electric Jaguar I-PACE. All-inclusive pricing: unlimited mileage, additional drivers, fully comprehensive insurance, delivery and collection in London Zones 1-5. And all the extras are included too.
Contactgegevens
THE OUT, The Script, 44 Featherstone Street, Old Street, EC1Y 8RN, London, Verenigd Koninkrijk
- hello@theout.com
- theout.com
4,8
Uitstekend
2K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Everything was exceptional! FAST & EASY & PRO!
Everything was exceptional! Booking to delivery to return.
Fast, pro, easy and go! Best UK rent car service i experienced for past many many years!
27 oktober 2025
Antwoord van THE OUT
Thank you so much for the amazing feedback! We're delighted to hear everything went smoothly from start to finish and that you rate us so highly.
We look forward to being part of your next trip!
A top service which does exactly what…
A top service which does exactly what it says. I have used The Out a number of times now. The cars are always great and they deliver and collect as agreed. I could not be happier.
26 oktober 2025
Antwoord van THE OUT
Thank you so much for your continued trust in us! We're thrilled to hear you've had such consistently great experiences and that everything’s been smooth each time.
We look forward to helping with your next journey!
Excellent service
Excellent service. Car was practically new, super clean and delivered on time.
Will definitely use again!
26 oktober 2025
Antwoord van THE OUT
Thank you for your kind words! We're so pleased to hear everything went smoothly and that you enjoyed your car.
We look forward to seeing you again for your next trip!
A lovely upgrade for our honeymoon trip…
A lovely upgrade for our honeymoon trip :) does exactly as it says on the tin. 10/10
21 oktober 2025
Antwoord van THE OUT
Thank you for your lovely review! We’re so glad you enjoyed the upgrade for your honeymoon and that everything went smoothly.
We look forward to helping with your next trip!
Impeccable service
Great service! Amazing car! Smooth communication! 10/10 would definitely recommend.
19 oktober 2025
Antwoord van THE OUT
Thank you for your fantastic review! We're thrilled you enjoyed the car and found the service smooth and easy.
We look forward to welcoming you back for your next trip!
Antwoord van THE OUT
Thanks for leaving us an amazing review, we are glad to hear you enjoyed our seamless delivery and collection service!
We look forward to seeing you on your next trip!
Excellent service, flexibility and vehicle quality
Excellent service - this was my 6th car from The Out. The only criticism is prices are still quite high and they should offer some perks for loyal customers (similar to a loyalty stamp card).
Other than that, The Out provide a fantastic service!
13 oktober 2025
Antwoord van THE OUT
Thanks for leaving us a great review, and for hiring with us on multiple occasions!
We appreciate your feedback, and will be sure to pass it onto the team. We look forward to seeing you next time!
A wonderful experience
The Out offer an easy, communicative and trustworthy service experience. We booked a Range Rover for the weekend and the delivery driver was prompt and reliable. The team answered our questions swiftly and were very friendly. Will definitely use The Out's services again!
12 oktober 2025
Antwoord van THE OUT
Thanks for taking the time to leave us an amazing review, we are happy to hear the team were on hand to assist with any questions, and you found our service easy to use!
We look forward to seeing you again soon!
Antwoord van THE OUT
Thanks for leaving us a great review, we are glad to hear you enjoyed the car!
We look forward to seeing you again soon!
Very clean, new low mileage car
New, low mileage very clean car, dropped at the door, up to date communication, option for Damage Waiver and fuel/electric refill at the market prices are wonderful, wish they have more LWB models with deployable side steps
4 oktober 2025
Antwoord van THE OUT
Thank you for your wonderful review! We're so pleased to hear you enjoyed the car and our delivery and communication process. We appreciate your feedback about the LWB models - we'll be sure to share that with the team.
We look forward to seeing you again for your next trip!
Antwoord van THE OUT
Thank you so much! We’re thrilled you enjoyed the Range Rover Sport and really appreciate the recommendation.
Hope to see you again soon!
So Easy to use
Easy to use. Great customer service and flexible approach.
13 september 2025
Review zonder uitnodiging
Antwoord van THE OUT
Thank you for your kind words! We're delighted you found the service easy to use and appreciated our team’s flexibility.
We hope to welcome you back again soon!
Second time using THE OUT and it’s one…
Second time using THE OUT and it’s one of the best. Very smooth from start to end. Very informative and communication with myself was excellent, I’ve accidentally booked the wrong vehicle and they corrected it without any question. I booked the car less than 12hrs before and still managed to get the Defender 110 to me on time. Well done to the team working there.
30 september 2025
Antwoord van THE OUT
Thank you for sharing such great feedback! We're so pleased to hear your second experience was just as smooth as the first. We're glad the team could quickly help with your booking and get your Defender 110 delivered on time - we’ll be sure to pass along your kind words.
We look forward to seeing you again soon!
Antwoord van THE OUT
Thanks for your review! We're glad to hear the delivery and drop-off went smoothly.
We look forward to welcoming you back for your next trip!
Discovery Sport
Rental was made easy with the delivery and pick up. The car was in great condition as it was brand new as i was told. Was also given an upgrade to the larger model.
21 september 2025
Antwoord van THE OUT
Thanks for your review! We're so glad you enjoyed the upgrade and the convenience of delivery and collection. Great to hear you loved the brand-new car and we look forward to seeing you again soon!
The car arrived immaculate and the…
The car arrived immaculate and the staff were very helpful every step of the way from booking to delivery, to customer service (extension request) to collection! 10/10 service and will most definitely be using the OUT again! Thank you very much to the team for making it a pleasant experience and accommodating my requirements!
9 september 2025
Antwoord van THE OUT
Thank you for the glowing review! We're delighted to hear everything from booking through to delivery, your extension request, and collection went so smoothly. The team will be so pleased to know their efforts made such a difference.
We look forward to welcoming you back for another 10/10 experience soon!
Additional Charges with No Explanation
The Out charged my card 3 additional times after my rental was completed with no explanation provided for the charges
19 september 2025
Antwoord van THE OUT
Thank you for taking the time to leave a review. We’re sorry to hear of your concern regarding the additional charges and appreciate the chance to clarify. These were related to tunnel and congestion zone crossings that occurred during your rental - charges we proactively paid on your behalf to prevent higher fines and admin fees later.
Our team also reduced the associated handling fees as a goodwill gesture, keeping your total cost as low as possible. We’ve already shared full details directly via email, but please don’t hesitate to reach out if you’d like us to go over anything further!
Antwoord van THE OUT
Thanks for your review! We’re glad you enjoyed the seamless service and brand-new cars.
We look forward to welcoming you back for your next trip!
good service, hybrid poor
The service was good however the mild hybrid Land Rover was somewhat disappointing. With a full load of passengers and bags it was pretty sluggish. I disnt think I had ordered an electric vehicle and I didn’t appreciate it. When the battery was discharged, out in the country, I had no way of charging it back up. Otherwise fine.
14 september 2025
Antwoord van THE OUT
Thanks for your feedback! We’re glad you enjoyed the service and appreciate your comments on the mild hybrid. We’ll make sure to highlight how these models perform so your next hire is even smoother.
We look forward to welcoming you back soon!
Great service
Great service, great car. The only change I would make is having a contact number to be able to actually speak to a member of staff as the chat is not always immediate.
26 augustus 2025
Antwoord van THE OUT
Thank you for the lovely feedback! We’re so pleased you enjoyed both the service and the car. We appreciate your point about phone contact and will take that on board as we continue to improve. We hope to see you again soon.
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