….very poor level of service …. rather than an immediate monetary apology they have to investigate their own internal procedures … I told them they had called me ….. without leaving a message …. they... Toon meer
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Lees wat reviewers zeggen
I had to contact you several times regarding my pension with you..each time the person I spoke to were very helpful and kind. They took me through each step of the way and made my experience easy and... Toon meer
Outstanding customer care from Peoples Pension. My previous pension company could learn a great deal from People's Pension. They made transferring my my pension pots over to them, such an ea... Toon meer
Friendly knowledgeable person to talk to when i initially phoned. Received two letters ( both the same!) advising me on various things I could do with my pension. The amount in this pension is tiny... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
People’s Pension is a workplace pension scheme, for employers of any size and from any sector, designed to take the hassle out of auto-enrolment.
Contactgegevens
Manor Royal,, RH10 9QP, Crawley, Verenigd Koninkrijk
- info@peoplespartnership.co.uk
- thepeoplespension.co.uk
4,3
Uitstekend
23K reviews
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Easy and clear to talk to
15 augustus 2026
The service and staffwas very good
The service and the stuff was very nice and halp full
15 augustus 2026
Pension money when needed most.
Getting the money was simple and easy to get it done online.
Did not give a five because I was taxed heavily. HMRC guided me to get in touch with People's pension to work the correct tax. Overall good experience.
14 augustus 2026
Very efficient service and helpful on…
Very efficient service and helpful on the phone
8 augustus 2026
The lady i spoke to very helpful and…
The lady i spoke to very helpful and her phone maner was excellent
15 augustus 2026
Quick and easy with the telephone…
Quick and easy with the telephone assistant who helped me along the way
15 augustus 2026
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
I asked for the form to be posted out…
I asked for the form to be posted out to my home address so I could cash in my people's pension fund Ive still not received this form
15 augustus 2026
Antwoord van People's Pension
Dear Mrs Carr
Thank you for your feedback.
We’re very sorry to hear that you’ve had a negative experience with us.
Your comments have been forwarded to our senior team to be addressed, and a member of our team will be in touch within 3 working days.
If you’d like to discuss this further, please email us at tellusmore@peoplespartnership.co.uk.
Thanks for your patience.
Taliah
People’s Pension, provided by People’s Partnership
Staff at people Pension are very…
Staff at people Pension are very professional they show empathy and help you to understand what the forms are
15 augustus 2026
Was a very easy process even for me who…
Was a very easy process even for me who doesn't do computers
15 augustus 2026
Antwoord van People's Pension
Hello Ms Anoliefoh
We’re very sorry to hear you’re unhappy with our response regarding your query. We always work to make sure our members get the best service possible, although it looks like we’ve fallen short of your expectations here.
We understand how frustrating it can feel when you don’t get the service or information you need, especially if it’s around your pension savings or plans for your future. Sometimes, the information required to resolve a member’s issues cannot be found at that moment, or something’s been missed when communicating between the team and a member.
Whatever the reason for our inadequate response this time around, we’ll do our best to move forwards and resolve your issue as quickly as possible. Please email us at tellusmore@peoplespartnership.co.uk and we should get back to you within 3 working days.
Our sincere apologies again for not resolving your issue the 1st time around.
Emily
The People’s Pension, provided by People’s Partnership
Everything was very smooth.
Everything was very smooth.
And the staff excellent
Very pleased
15 augustus 2026
Very helpful
Very helpful, clear and informative. My query was dealt with very efficiently.
15 augustus 2026
Prompt response.
Prompt response.
Good communication
Good explanations regarding my question..
Excellent feedback
Staff was awesome
15 augustus 2026
If I could have scored this company…
If I could have scored this company zero stars I would have.
When transferring my pension out to ensure all my pensions where together. With this company there was issue after issue after issue. What came across to me is that basically they hid behind the process. Not wanting to take any responsibility to make sure my pension was transferred safely. It was always the other persons fault. Making it hard for me to transfer. Like they didn’t want me too. On top of this when I asked the telephone advisor why? She was unprofessional and rude. I pulled her on it and she said she had earache. That’s why she was screaming at me. Your talking about peoples life savings here and as a minimum I expect is professionalism. Look for solutions to the problems you face. Take responsibility. Don’t blame all and sundry. Do your job properly. Glad I’m not with them anymore. They a joke.
3 augustus 2026
Antwoord van People's Pension
Hello Peter
We’re sorry the transfer process felt more complicated than expected. The steps involved are there to help protect members’ savings and ensure transfers are made safely.
Providers must carry out additional due diligence checks, which can add time.
We’re sorry you had a poor experience on the phone with us. We aim to give helpful, friendly service, and we didn’t achieve that here.
Please email tellusmore@peoplespartnership.co.uk with your details so we can look into this. We’ll respond within 3 working days.
Thanks for your patience.
Taliah
People’s Pension, provided by People’s Partnership
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