People's Pension Reviews 

Antwoord van People's Pension

Een dag geleden

Hello

We’re sorry to hear of your frustration towards the opting out process. We understand how stressful it can be when dealing with financial arrangements.

If you’ve requested to opt out of your workplace pension scheme within 1 calendar month of being enrolled, you’ll be entitled to a refund of your contributions.

After we receive your opt-out request, we let your employer know the date they should stop taking pension contributions from you. As they’re responsible for deducting these directly from your salary, it’s also their responsibility to stop taking contributions from you.

We credit all refunds back to your employer, who will then give you your refund through their payroll. It’ll usually take your employer around 3-6 weeks to process your refund. This is a refund of your own contributions and doesn’t include tax relief or contributions from your employer.

You can also find out more about how your employer refunds you on our website: thepeoplespension.co.uk/refund.

If this hasn’t answered your concerns, please email us at tellusmore@peoplespartnership.co.uk. We’ll do our best to provide you with an adequate response.

We hope this helps to give you some clarity and reassurance.

Many thanks

Rhiannon
The People’s Pension, provided by People’s Partnership

Antwoord van People's Pension

Een dag geleden

Hello Alexander

We’re sorry your claim is taking longer than expected. We understand how important and time sensitive this can be. Delays can happen for reasons like missing paperwork, outdated account details, or third-party processing times.

If you email us at tellusmore@peoplespartnership.co.uk, we can check what’s causing the delay and move things forward. We aim to reply within 3 working days.

Thanks for your patience.

Kind regards,

Taliah

People’s Pension, provided by People’s Partnership