The Perfect Nursery Company Ltd Reviews 

Over three months since ordering an underbed drawer and after receiving no updates I asked where my order was only to be told they thought it had went to a courier. Absolutely shocking service as if it had of went to a courier then I’d have received updates regarding a delivery date and time which there were none of . I’ve since asked them just to cancel the order and refund and of course been complelety blanked. Only option now to to jump through hoops and get a refund through Klarna which is more ridiculous weeks of waiting . Do not order from this company there is something sorely lacking or they’re due to go under and not fulfilling orders or refunding when asked

Clear communication, initial delivery estimation correct, good quality product.

Worst place to order from. Wouldn’t recommend anyone, Royal Mail made one attempt and was meant to redeliver the next day but instead sent it back to warehouse house. Perfect nursery company had me waiting weeks for delivery just to turn around and say we refunding the cause we can’t deliver. This company just loves wasting your, quick take your money though.

Terrible! I ordered some bunk beds and mattresses weeks ago and have not had an update on where my order is. I emailed through their website form which seems to be the only way to contact them and still no reply. Shocking.

Appears to be a consistent experience of delays in delivery and non existent comms which is exactly what I am experiencing. Clearly a faceless dropshipping website with no control over logistics and an inability to communicate with customers.
Prove me wrong and I will happily update the review. For now I would only recommend you avoid at all costs.

Can someone get back to me ASAP regarding my order that was placed on the 12th Aug.

Not heard a thing about my order, I’d like a phone number to ring.

Parcel not arrived I have emailed multiple times and you’re not responding to me

I ordered a changing mat with a matching pad/ cushion and was sent the tracking information quite quickly. Unfortunately, it was somehow sent to the wrong address- in a completely different city.

I emailed them (no phone number available) asking them to resend and sent proof that it had been sent to the wrong address. They ignored me until I publicly commented on their instagram page. They then responded and resent my item, AGAIN to the wrong address.

Neither of these incorrect addresses are in any way associated with me and it could not have been an error on my end. I can't get my head round how this has happened twice.

I've now requested a full refund and am again waiting for someone to reply to me. Maybe they will reply to this negative review. Next step is to dispute it with my bank.

Avoid this company

After reading some reviews I was worried as I had placed my order before reading them glad I did not only did I receive my cot and mattress within 3 days I had confirmation and a phone number was on the invoice so for those saying you can’t contact anyone is completely wrong this company answered straight away and helped me with my inquiry so not all reviews are negative this company was fantastic and I will definitely recommend

I rarely leave negative reviews, but my experience with The Perfect Nursery Company has been incredibly frustrating from start to finish.

The item I received was incomplete and cannot be used as intended. I immediately contacted the company to try and resolve the issue, expecting either the missing parts to be sent out or a refund to be arranged. Unfortunately, despite sending multiple emails over a period of time, I have received absolutely no response.

The most disappointing part has not just been the faulty order, but the complete lack of customer service. Being ignored after spending a significant amount of money is unacceptable. As a customer, you expect a company to take responsibility when something goes wrong. Instead, I’ve been left with an unusable product and no way of resolving the issue directly with the retailer.

I have now had to explore raising a dispute through my credit card provider because the company has failed to engage with me or offer any assistance.

I would strongly advise anyone considering purchasing from this company to think carefully. If everything goes perfectly, you may have no issues. But if something arrives damaged, incomplete or incorrect, my experience suggests you may struggle to get any response at all.

Extremely disappointing.

Great price, speedy delivery, great product

Terrible service - do not use. Ordered weeks ago but still no product and communication is terrible. I was not given any tracking info or status updates and had to chase multiple times. I had one reply saying they would send part of my order but then they never did. I asked to cancel order but heard nothing back l until I chased again and. In the end, i raised a case with credit card company for failure to fulfil order. Only after review did eventually have confirmation they would refund my order.

We ordered a cot, mattress and drawers for our nursery on 22/03/26, with an advertised lead time of 2–4 weeks. After 4 weeks with no update, we chased the order and were told the shipment was arriving into the country.

We then received a delivery notification for 27/04/26, only to discover it was just the mattress. No communication was provided to advise this would be a partial delivery. After chasing again, we were told the cot and drawers were still coming from Belgium.

A further delivery was arranged for 07/05/26, but the courier informed us the items had been missed off the van. The courier company were helpful and rearranged delivery for 11/05/26.

Unfortunately, when the driver arrived, only 2 of the 4 boxes were delivered — the drawers arrived, but the cot was missing entirely. The courier company were again apologetic and helpful, but could not locate the missing parcels.

TPNC’s service throughout has been extremely poor. Communication has been almost non-existent, there is no contact number available, and we have had to chase every update ourselves via email. Delays can happen, but the lack of organisation, transparency and customer service has been unacceptable.

I only wish I had read the reviews beforehand, as I would have avoided this company entirely. At this point, who knows if the cot will ever turn up.

**EDIT** This same review has been declined by TPNC on their website for being 'duplicate'

I brought this mini cot to use for my granddaughter but she won’t sleep in it. The cot itself has a very strange odour coming from the wood smells like gas. Thought it might go after couple of days but it still lingering. I would not recommend this cot.
I was not aware of the odour until I opened the box and assembled it. Thought it would go eventually. I did try and cancel this order before it even arrived and was told it was on its way and would cost me £40 to return. Which I did not realise until I checked the returns policy. I was not happy to have to loose that amount of money so I decided to just keep it. I just wanted to make you aware of this issue that I had but I see from your response no one has had this problem before.

I’m extremely disappointed with my experience ordering a bed from this company. The delivery did not arrive and what’s worse is that there was absolutely no communication about the delay.

I received no updates, no tracking information, and no explanation. I’ve tried reaching out multiple times via email, but have not received a single response. It feels like once they took my money, customer service completely disappeared.

This level of service is unacceptable, especially for something as important as a bed. I would strongly advise others to think twice before ordering from this company.

Thank you

Very poor experience I’d avoid.

I waited four weeks for my order with absolutely no updates or communication from the company. As I hadn’t ordered from them before, I became increasingly concerned and reached out for an update.

Despite sending multiple emails and messages via their website form and Facebook (they provide no phone number), I received no response at all.

Only after I left a review on Trustpilot, because I was genuinely worried I had been scammed, did the company finally respond. Instead of addressing the situation properly, they had my review removed and then emailed to say that part of my order was out of stock until the end of May due to delays. They also stated they would be refunding me because they already had a large backlog of orders to fulfil, even though I placed mine at the beginning of March.

What’s most frustrating is that I was given no choice in the matter. The order was simply cancelled and refunded without any prior communication or option to wait.

A complete lack of transparency and customer care from start to finish. I would not recommend ordering from this company.

I have been waiting 5 weeks for a bed frame I ordered. I have emailed 3 times for an update and have received no reply. If you read these reviews, please could you reply to my emails

Quick fast delivery. With good a good quality product.

The bag is very good. Big and fitting perfectly, however the hooks that I got with it is very poor quality. One of them broke during installation and the other 3 broke the following 2-3 days so I had to buy them myself. I definitely recommend it because the bag worth the price.

Lovely products. Easy purchase and quick delivery. Very happy.