I can always get my favourite perfume at an amazing price. Prompt customer service. Thank you
Locatie
Wijzig locatieSU229, Level 2, South Mall, Westfield, DE1 2PQ DERBY, GB
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Lees wat reviewers zeggen
Sabrina and Sam have exceptional service. I went in with a oddly specific request but not knowing exactly what I wanted, more of a mood and they found the exact thing but it was way out of my price ra... Toon meer
Bedrijf heeft geantwoord
Delivery was very quick and loved the items its just packaging wasn't enough sealed and left me worried about the items inside
Bedrijf heeft geantwoord
Thank you Sabrina for giving me the best customer experience at the Derbion store today. Had issues with setting up my Klarna payment and she was patient putting me through the whole process. Made me... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Parfumerie
- ook in
- Cosmetica en parfums leverancier
- Cosmetica winkel
- Cosmetische producten leverancier
- Geuren- en aromaleverancier
- Haarproductenwinkel
Geschreven door het bedrijf
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contactgegevens
SU229, Level 2, South Mall, Westfield, DE1 2PQ, DERBY, Verenigd Koninkrijk
4,9
Uitstekend
192 reviews
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I can always get my favourite perfume…
I can always get my favourite perfume at an amazing price. Prompt customer service. Thank you
14 oktober 2026
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Antwoord van The Perfume Shop - Derby 345
Hi Ling,
Thank you for your 5⭐ rating! We really appreciate your feedback and are so pleased to know you had a great experience shopping with us. We look forward to serving you in the near future.
Kind Regards,
Logan
The Perfume Shop Customer Services
Great buy
Love this perfume.
The price was great and will definitely send for more.
And delivery so quick.
Great packaging with a lovely pic of Dolly on the box
27 augustus 2026
Antwoord van The Perfume Shop - Derby 345
Hello,
We really appreciate your 5⭐ review! It’s always lovely to hear when our customers have had a great experience with us, and we’re so pleased this was the case for you.
Thank you again for your support, and we hope to see you shopping with us again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Staff were very helpful
Staff were very helpful, offering good advice and options. We were able to use my blue light card to get discount. Delivery very good , arrived when expected.
17 augustus 2026
Antwoord van The Perfume Shop - Derby 345
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Thank you staff member Sabrina for…
Thank you staff member Sabrina for being so helpful amazing staff member.
3 augustus 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Derby 345
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Hollie and Sam were really helpful
Hollie and Sam were really helpful, let me try multiple fragrances before buying for me and the wife.
Great team, great pair.
30 juli 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Derby 345
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Thanks to Diane for her amazing…
Thanks to Diane for her amazing Customer Service, there needs to be more Diane’s when we are out shopping
29 juli 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Derby 345
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Absolutely fantastic shopping…
Absolutely fantastic shopping experience today in the derbion, Diana was incredibly helpful, bubbly. 5* thank you
25 juli 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Derby 345
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Antwoord van The Perfume Shop - Derby 345
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Sam from Derby store he is fantastic…
Sam from Derby store he is fantastic his knowledge is amazing and his guidance rocks.
24 juli 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Derby 345
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Sabrina is fantastic
Sabrina is fantastic! She took a genuine interest in what we wanted and took the time to find us the right fragrance. Highly recommend.
24 juli 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Derby 345
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Sabrina and Sam were fantastic
Sabrina and Sam have exceptional service. I went in with a oddly specific request but not knowing exactly what I wanted, more of a mood and they found the exact thing but it was way out of my price range, they gave me alternatives within my price range and an option that meant I could still get the scent I wanted in my price point. I came away with two scents and well within budget. They were incredibly kind, non judgemental and professional. Fantastic service
24 juli 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Derby 345
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Thank you Diane! I called in and asked if I can have a…
Thank you Diane!
I called in and asked if I can have a perfume ready for me for collection, and the lovely lady named Diane had it all ready and wrapped up for me, was greeted with a smile and warm welcome.
23 juli 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Derby 345
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Amazing service from sam and Holly
20 juli 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Derby 345
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Sam served me today
Sam served me today , fantastic customer service !! I’m a regular customer and he did amazingly well !
13 juli 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Derby 345
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Went to Derbion Level 2 store today
Went to Derbion Level 2 store today. Tracey the store manager went above and beyond to help get me out of the dog house with the gift….customer service was exceptional and will return to Level 2 always….They are a great bunch
9 juli 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Derby 345
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Great personal service from Sam
Great personal service from Sam
Keep up the good work guys
9 juli 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Derby 345
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Excellent service
Today I was served and assisted by the lovely Tia and Sabrina. I went in wanting a new fragrance but unsure what would work for me and they made the decision making easy. 10/10 smooth and easy experience.
5 juli 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Derby 345
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Carla and Sam
Carla and Sam
Thanks much for your hospitality and kindness shown during my shopping today I do really appreciate keep it up with good service.
1 juli 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Derby 345
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Amazing experience
Was served by the lovely Tia. She was so knowledgeable and friendly and helped me straight away find the exact perfume I was looking for. Had such a wonderful experience with her, will definitely be shopping there again. Beautifully gift wrapped. Excellent service, I am so happy with my purchase. ⭐️⭐️⭐️⭐️⭐️
4 juni 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Derby 345
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
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