I am a regular shopper at the perfume shop. I am happy with the fact that whenever i need a gift for some one or a perfume for myself i can always count on the perfume shop. very helpful staff with f... Toon meer
Locatie
Wijzig locatie12 Rye Lane, SE15 5BS PECKHAM, GB
•We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Had excellent service from Lee at their Peckham Branch. Excellent sales technique. Too good.
Whenever I come into the Perfume Shop, it’s always a fantastic experience! I’m served by enthusiastic, lovely staff members who are happy to talk me through various options so I can make a good choi... Toon meer
Bedrijf heeft geantwoord
Aisha has a good customer approach. She smiled at me when I came to the shop I visited the shop many times and she never change the way she approach me. Excellent.
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Parfumerie
- Cosmetische producten leverancier
- Cosmetica en parfums leverancier
- Cosmetica winkel
- Geuren- en aromaleverancier
- Haarproductenwinkel
Geschreven door het bedrijf
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contactgegevens
12 Rye Lane, SE15 5BS, PECKHAM, Verenigd Koninkrijk
4,4
Uitstekend
38 reviews
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Had excellent service from Lee at their…
Had excellent service from Lee at their Peckham Branch. Excellent sales technique. Too good.
19 mei 2026
Review zonder uitnodiging
Great customer service en…
First of all I called a day before to Peckham store when i saw a good bargain online and the lady on the phone was very nice and helpful to reserved a perfume for me and I went the following day to pick it up and mannerisms made me buy one more perfume, her name is Lee and I hope I got the spelling right
19 mei 2026
Review zonder uitnodiging
I am a regular shopper at the perfume …
I am a regular shopper at the perfume shop. I am happy with the fact that whenever i need a gift for some one or a perfume for myself i can always count on the perfume shop. very helpful staff with friendly smile always.
21 januari 2026
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Aisha has a good customer approach
Aisha has a good customer approach. She smiled at me when I came to the shop
I visited the shop many times and she never change the way she approach me. Excellent.
15 mei 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Peckham 301
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Received on time
26 april 2026
Antwoord van The Perfume Shop - Peckham 301
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I brought my product
I brought my product.
It was delivered to the store.
My box was opened and the free sample was stolen.
I know its free and the person who stole it cant afford luxary things but if I liked it I coukd of brought it.
It was stolen and thats the point
25 april 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Peckham 301
Hello Paolo,
Thank you for taking the time to get in touch, and I am really sorry to hear about your experience.
I completely understand how frustrating this must feel, especially as you were expecting to receive your selected free sample.
Free sample vials are very small items and in rare cases they can become loose during packing, handling, or transit, which may result in them not being present when the order is collected. However, we fully appreciate why this would be disappointing.
You are more than welcome to visit your nearest store where our team will be happy to provide you with a complimentary sample for you to try if they are available.
Thank you again for bringing this to our attention, and please accept our sincere apologies for the disappointment caused.
Kind regards,
Jasmyn
The Perfume Shop Customer Services
Lee was extremely helpful
Lee was extremely helpful, great customer service
19 april 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Peckham 301
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Great customer service was offered by…
Great customer service was offered by the rep. Lee
19 april 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Peckham 301
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Chris is a very professional lady
Chris is a very professional lady. Very helpful . I will always come to buy in the perfume shop. Thank you Chris ❤️
21 maart 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Peckham 301
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Brilliant place to go.Aisha was amazing…
Brilliant place to go.Aisha was amazing
Thank you all the staff thru were all welcoming
5 maart 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Peckham 301
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Lee did a good job!
Lee did a good job helping me chose & wrap the perfect perfume for my wife.
Perfect service 10*
18 februari 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Peckham 301
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Fantastic customer service
Took my 9 year old son, who is obsessed with aftershave, to spend his Christmas voucher. The lady that served us was super helpful and really kind. Great customer service!
18 januari 2026
Antwoord van The Perfume Shop - Peckham 301
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Exceptional customer service from…
Exceptional customer service from Aisha! she went the extra mile 10/10
2 januari 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Peckham 301
Hi,
Thanks for your feedback. your lovely words mean a lot to us. Thank you.
The Perfume Shop
No item, disorganised and poor service
My item was due for an express collection on Friday, it is now Monday, and the item has not been processed or sent yet. The perfume shop customer service has been unhelpful as i can't cancel it through them and advised to do it via the store whose phone line is disconnected. I was advised to physically go to the store to query an update which is inconvenient. Never again
19 december 2025
Review zonder uitnodiging
Antwoord van The Perfume Shop - Peckham 301
Hi,
We are sorry your express collection order has not been processed and that our customer service and store were unhelpful. Please contact us via email at reviews@theperfumeshop.com so we can investigate this issue.
The Perfume Shop
Team very friendly
Team very friendly, great customer service. The shop was clean and very well organized. The promotion was good and also the deals too
16 december 2025
Antwoord van The Perfume Shop - Peckham 301
Hi,
Thanks for your feedback. It's great to know of your 5* experience.
The Perfume Shop.
I had such a great experience at…
I had such a great experience at Peckham today with an exceptional team. Adrian Aisha and Lee are really fantastic.!!!
Thank you so much guys, I’ll be back for sure. :)
16 december 2025
Review zonder uitnodiging
Antwoord van The Perfume Shop - Peckham 301
Hi,
Thanks for your feedback, we appreciate you!
The Perfume Shop
Excellent employees
I came into the store clueless and Chris was able to keep my mind at ease with the purchase. I know everyone’s received excellent care from her. Thank you
11 december 2025
Review zonder uitnodiging
Antwoord van The Perfume Shop - Peckham 301
HI,
Thank you for your lovely feedback. It's great to hear of your 5* experience with us.
Thank you.
The Perfume Shop
Superb Service
I was highly impressed by the service provided by Lee and Adrian at the Rye Lane branch. Their extensive knowledge, patience, and non-intrusive approach made the experience enjoyable, as they effectively matched my preferences with suitable fragrances. I look forward to returning for future purchases.
9 december 2025
Review zonder uitnodiging
Antwoord van The Perfume Shop - Peckham 301
Hi,
Thanks for your lovely feedback. It's great to hear you are pleased with your recent experience.
Thank you for choosing The Perfume Shop.
Served by Lee in the Peckham store the…
Served by Lee in the Peckham store the knowledge was fantastic. She advised me on the best perfumes for a gift and reasons why. She gift wrapped my items perfectly got a store card as she explained the benefits.
Excellent service thank you
9 december 2025
Review zonder uitnodiging
Antwoord van The Perfume Shop - Peckham 301
Hi,
Thanks for your feedback, we appreciate you!
The Perfume Shop
Fast delivery and good prices
Fast delivery and good prices. Finding the right smell of my choice.
12 november 2025
Antwoord van The Perfume Shop - Peckham 301
Hi,
Thanks for a lovely review. We value you and thank you for choosing us to shop with.
Kind regards,
Sharain - The Perfume Shop
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.