The Perfume Shop - Watford 45 Reviews 

102
•
TrustScore 4.5 uit 5

4,5

Unit 51A The Harlequin, WD17 2TQ WATFORD, GB

•

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Lina and Denisa I have always shop for perfume at the perfume shop. The product os great but these 2 ladies are exceptionally fantastic! They are helpful, kind and always patient with me. A true exa... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Excellent service and authentic products! Everything arrived exactly as expected. I’m very happy with my purchase and won't be buying my perfumes anywhere else.

Beoordeeld met 5 van de 5 sterren

Prompt delivery I always went to Boots now I will definitely Change to the perfume shop.The perfumes Are so much cheaper so I was able to buy my favourite perfume at nearly half the price .

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Lina was extremely kind and took her time showing me the latest ladies perfumes. Thank you so much for a brillant service and for wrapping the perfume I bought beautifully. Great customer service.

Bedrijf heeft geantwoord


Bedrijfsgegevens

  1. Parfumerie
  2. ook in
  3. Cosmetica en parfums leverancier
  4. Cosmetica winkel
  5. Cosmetische producten leverancier
  6. Geuren- en aromaleverancier
  7. Haarproductenwinkel

Geschreven door het bedrijf

For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.


Contactgegevens

  • Unit 51A The Harlequin, WD17 2TQ, WATFORD, Verenigd Koninkrijk

4,5

Uitstekend

TrustScore 4.5 uit 5

102 reviews

5 sterren
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3 sterren
2 sterren
1 ster

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4,5

Alle reviews

(102)

35.459 reviews in de afgelopen 12 maanden

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Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Great service from viyal!

Great service from viyal!

14 augustus 2026
Review zonder uitnodiging
Logo The Perfume Shop - Watford 45

Antwoord van The Perfume Shop - Watford 45

Hello,

Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Struan
The Perfume Shop Customer Services

Beoordeeld met 5 van de 5 sterren

Lina and Elena were amazing in their…

Lina and Elena were amazing in their customer service. They were helpful, kind, patient and extremely warm.
They deserve a raise.

7 augustus 2026
Review zonder uitnodiging
Logo The Perfume Shop - Watford 45

Antwoord van The Perfume Shop - Watford 45

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Struan
The Perfume Shop Customer Services

Beoordeeld met 5 van de 5 sterren

Very lovely staff and great selection

Pre and Elen helped us today at the shop. The customer service was fantastic and we ended up with 5 bottles of perfume and aftershave. Would definitely recommend to other people!!

31 juli 2026
Review zonder uitnodiging
Logo The Perfume Shop - Watford 45

Antwoord van The Perfume Shop - Watford 45

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Struan
The Perfume Shop Customer Services

Beoordeeld met 5 van de 5 sterren

Very helpful

Very helpful

30 juli 2026
Review zonder uitnodiging
Logo The Perfume Shop - Watford 45

Antwoord van The Perfume Shop - Watford 45

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Struan
The Perfume Shop Customer Services

Beoordeeld met 5 van de 5 sterren

Visited the perfume looking for…

Visited the perfume looking for something that would make cheer up , the welcome I received from precious and Lina was amazing, the service was so good that I can’t hesitate to come back and buy more gifts the company is well represented by the two ladies I met today great job Perfume shop I love it

29 juli 2026
Review zonder uitnodiging
Logo The Perfume Shop - Watford 45

Antwoord van The Perfume Shop - Watford 45

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Struan
The Perfume Shop Customer Services

Beoordeeld met 5 van de 5 sterren

Pre was very helpful

Pre was very helpful - excellent service

28 juli 2026
Review zonder uitnodiging
Logo The Perfume Shop - Watford 45

Antwoord van The Perfume Shop - Watford 45

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Struan
The Perfume Shop Customer Services

Beoordeeld met 5 van de 5 sterren

Lina

Lina, excellent service good customer support in Watford The perfume shop.

11 juli 2026
Review zonder uitnodiging
Logo The Perfume Shop - Watford 45

Antwoord van The Perfume Shop - Watford 45

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Beoordeeld met 5 van de 5 sterren

Denisa has been lovely and has been the…

Denisa has been lovely and has been the most helpful and helped me find my scent!
Defo give her a bonus for real! :)

2 juli 2026
Review zonder uitnodiging
Logo The Perfume Shop - Watford 45

Antwoord van The Perfume Shop - Watford 45

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Beoordeeld met 5 van de 5 sterren

Denisa the store assistant

Denisa the store assistant was very nice! Very friendly and helpful. Please give her a raise 👍

2 juli 2026
Review zonder uitnodiging
Logo The Perfume Shop - Watford 45

Antwoord van The Perfume Shop - Watford 45

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Beoordeeld met 5 van de 5 sterren

Lina and Denisa gave me the best…

Lina and Denisa gave me the best customer service. Both are extremely kind and lovely women.
Good job ladies

30 juni 2026
Review zonder uitnodiging
Logo The Perfume Shop - Watford 45

Antwoord van The Perfume Shop - Watford 45

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Beoordeeld met 5 van de 5 sterren

I received an EXCELLENT service from Lina

Yesterday I received an EXCELLENT customer service from Lina.
She did help me to choose a perfume for a gift.
She is very friendly, very kind, very helpful and very professional.
She is also extremely patient!
I definitely recommend The perfume shop in Watford.
Thank you so much Lina for your kindness and for your help!

26 juni 2026
Review zonder uitnodiging
Logo The Perfume Shop - Watford 45

Antwoord van The Perfume Shop - Watford 45

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Beoordeeld met 5 van de 5 sterren

Very good costumer service a 10 out of…

Very good costumer service a 10 out of 10 recommend

27 juni 2026
Review zonder uitnodiging
Logo The Perfume Shop - Watford 45

Antwoord van The Perfume Shop - Watford 45

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Beoordeeld met 5 van de 5 sterren

Denisa was super helpful and friendly…

Denisa was super helpful and friendly and took her time helping us choose birthday scents for my dad. I recommend coming here as the service was superb and it was a fabulous experience. thank you denisa!!

24 juni 2026
Review zonder uitnodiging
Logo The Perfume Shop - Watford 45

Antwoord van The Perfume Shop - Watford 45

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Beoordeeld met 5 van de 5 sterren

Had a great service from Denisa

23 juni 2026
Review zonder uitnodiging
Logo The Perfume Shop - Watford 45

Antwoord van The Perfume Shop - Watford 45

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Beoordeeld met 5 van de 5 sterren

AMAZING CUSTOMER SERVICE FROM LINAl

This afternoon Lina served me and I bought 2 perfumes.
A big shout to Lina for her kindness, her patience and her excellent customer service!
She is absolutely LOVELY!

22 juni 2026
Review zonder uitnodiging
Logo The Perfume Shop - Watford 45

Antwoord van The Perfume Shop - Watford 45

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Beoordeeld met 1 van de 5 sterren

I used the perfume shop for a while…

I used the perfume shop for a while now, but the last 2 purchases where a disaster.
Coco madmoiselle,and boss where basically water , no smell, no fragrance, and they are not cheap eau de toilette.
Never use again.
Did anyone suffered from quality of the products .??

20 juni 2026
Review zonder uitnodiging
Logo The Perfume Shop - Watford 45

Antwoord van The Perfume Shop - Watford 45

Hello DJamel,

I am sorry to hear about your concerns regarding the performance of your recent fragrances and I completely understand how disappointing this must feel, especially when purchasing well-known and premium brands.

Please rest assured that all products sold by The Perfume Shop are 100% genuine and are sourced directly from official brand suppliers or authorised UK distributors. We do not sell counterfeit, imitation or grey-market products under any circumstances.

It is also important to note that fragrance performance can vary for a number of reasons, including whether the product is an Eau de Parfum or Eau de Toilette, individual skin chemistry, how and where the fragrance is applied, climate conditions, and even natural variation in perception over time. It is also possible to become “nose blind” to a scent, where it feels less strong after repeated use.

I am very sorry that your experience has left you disappointed and thank you for taking the time to share your feedback. We would also like to invite you to visit your nearest The Perfume Shop store, where one of our in-store perfume experts will be happy to test the products with you and provide reassurance and guidance.

Kind regards,
Jasmyn
The Perfume Shop Customer Services

Beoordeeld met 5 van de 5 sterren

Denisa was amazing 😍 everything run…

Denisa was amazing 😍 everything run perfect and super quick

19 juni 2026
Review zonder uitnodiging
Logo The Perfume Shop - Watford 45

Antwoord van The Perfume Shop - Watford 45

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Beoordeeld met 5 van de 5 sterren

Perfume consultant Lina gave me…

Perfume consultant Lina gave me fantastic advice. Right from the start, she picked out a fragrance that suits me perfectly. She was very professional, polite and had a very warm smile.

11 juni 2026
Review zonder uitnodiging
Logo The Perfume Shop - Watford 45

Antwoord van The Perfume Shop - Watford 45

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Beoordeeld met 5 van de 5 sterren

I had a very positive experience with Lina

Yesterday afternoon Lina served me and I have to say she is AMAZING!
Her customer service is absolutely IMPECCABLE!
She is very friendly and very kind!
She is also incredibly patient as she showed me a lot of fragrances.
I had a very positive experience with her!
I will definitely visit your store in Watford again to make other purchases when I need!

8 juni 2026
Review zonder uitnodiging
Logo The Perfume Shop - Watford 45

Antwoord van The Perfume Shop - Watford 45

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Beoordeeld met 5 van de 5 sterren

Positive

Denisa - Store Manager very helpful,

3 juni 2026
Review zonder uitnodiging
Logo The Perfume Shop - Watford 45

Antwoord van The Perfume Shop - Watford 45

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

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