Today I visited your store in Watford and I received a lot of help and a superb customer service from Lina. As soon as I entered your store Lina gave to me a warm welcome. I was looking for a Chanel p... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnit 51A The Harlequin, WD17 2TQ WATFORD, GB
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Lees wat reviewers zeggen
Today I visited your branch in Watford and Lina assisted me. She helped me to choose the perfect fragrance to give to a friend as a gift. She is helpful, professional, patient and sweet. Her cust... Toon meer
Bedrijf heeft geantwoord
Pre and Elina were amazing staff and what a lovely experience it was. Ended up buying 5 bottles of perfume and aftershave, lovely costumer service and a successful shopping trip! thank you 🤩
Bedrijf heeft geantwoord
Denisa gave my fiancé and me an amazing experience at the perfume shop. She went out of her way to help us choose the perfect gifts, offered thoughtful and creative ideas, and made sure everything was... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Parfumerie
- Cosmetische producten leverancier
- Cosmetica en parfums leverancier
- Cosmetica winkel
- Geuren- en aromaleverancier
- Haarproductenwinkel
Geschreven door het bedrijf
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contactgegevens
Unit 51A The Harlequin, WD17 2TQ, WATFORD, Verenigd Koninkrijk
4,7
Uitstekend
89 reviews
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amazing experience
we were serviced by Denisa. she was lovely she helped me with all i needed help with and there was amazing service. i will be back
14 februari 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Watford 45
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Elena was brilliant
13 februari 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Watford 45
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Amazing experience with elena and…
Amazing experience with elena and denisa, extremely friendly, lovely service! They were so helpful! Loved visiting the perfume shop in Watford
13 februari 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Watford 45
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Amazing customer service
Got served today by Denisa in the Watford shopping centre. Amazing customer service, very polite and helpful and the whole interaction ran quickly and smoothly! Lovely, would recommend!
12 februari 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Watford 45
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Exceptional service and a lovely experience
Denisa gave my fiancé and me an amazing experience at the perfume shop. She went out of her way to help us choose the perfect gifts, offered thoughtful and creative ideas, and made sure everything was beautifully wrapped. Her attention to detail and genuine care really stood out, and she also ensured we got the best value without any pressure. Excellent service from start to finish — we’ll definitely be back and would highly recommend asking for Denisa.
7 februari 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Watford 45
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Great customer service…
Went in today to stock on my favourite YSL. Precious ( at Watford Harlequin) was energetic to ask open questions and make me feel special and welcomed and get the best offers. Other members were helpful but Precious went above and made customer connection. Another team member had to process the transaction as there was login issue. And Precious kept smiling and calm, what a treasure!
12 januari 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Watford 45
Hello,
We're happy to hear that you enjoyed your visit and found our team helpful. We appreciate your positive comments regarding the service you received; it's wonderful to know that one of our team members made you feel so welcomed. Thank you for your feedback!
Many thanks,
Jasmyn
The Perfume Shop
Good perfume in one instance
Good perfume in one instance, other was wrong one but as I had opened the box to check this was not allowed a refund - was offered an exchange but did not like other offered in line.
28 november 2025
Antwoord van The Perfume Shop - Watford 45
Hi,
We regret you received an incorrect item and were unsatisfied with the exchange options. We appreciate your feedback and will use it to improve our processes.
The Perfume Shop
Denisa WATFORD INTU STORE s manager…
Denisa WATFORD INTU STORE s manager was amazing, i was short of time, she was efficient, very helpful and found all what needed ! Excellent service, highly recommend her !
27 november 2025
Review zonder uitnodiging
Antwoord van The Perfume Shop - Watford 45
Hi,
Thanks for a lovely review. We value you and thank you for choosing us to shop with.
Kind regards,
Sharain - The Perfume Shop
Amazing customer service
Amazing customer service! Denisa, the shop manager, was very helpful, polite and friendly! Thank you very much! I will definitely come back for more🥰
27 november 2025
Review zonder uitnodiging
Antwoord van The Perfume Shop - Watford 45
Hi,
Thanks for a lovely review. We value you and thank you for choosing us to shop with.
Kind regards,
Sharain - The Perfume Shop
Good service
Good service from the customer justservice desk pre
5 november 2025
Review zonder uitnodiging
Antwoord van The Perfume Shop - Watford 45
Hi,
Thank you so much for your feedback and for choosing us to purchase your fragrances from. We appreciate you!
Kind regards,
Sharain - The Perfume Shop
Amazing shopping experience…
Had an amazing shopping experience whilst shopping here. A special mention to Safa who really provides genuine customer service and knows how to look after her customers! She spent time going over the product no pushy sale. Also mentioned the current discount offer on purchases! A special aftershave was purchased as a gift for a coming silver wedding anniversary. Knowing this, Safa gave me a really lovely complimentary overnight designer bag. Would I shop again? Yes I would! Thank you Safa!
19 september 2025
Review zonder uitnodiging
Antwoord van The Perfume Shop - Watford 45
Hi,
I am so pleased to hear of your 5* experience. Thanks so much for choosing us to shop with.
The Perfume Shop.
Wonderful customer service very helpful and outstanding
The service from Sameena was very professional and delightful
5 september 2025
Review zonder uitnodiging
Antwoord van The Perfume Shop - Watford 45
Hi,
Thanks for your review. I am so pleased to hear you are happy with our services and thank you so much for shopping with us.
The Perfume Shop.
Claudia made our shopping experience…
Claudia made our shopping experience very easy. She has an amazing/excellent customer service skills.
She is very helpful, patient and kind.
Thank you for making our experience so easy and brilliant.
1 augustus 2025
Review zonder uitnodiging
Antwoord van The Perfume Shop - Watford 45
Hi,
Thanks for your review! We appreciate you and thank you so much for shopping with us.
The Perfume Shop.
Idris at Watford was amazing
Idris at Watford was amazing, so helpful and gave excellent advice on selecting the right perfume. Wonderful!
26 juli 2025
Review zonder uitnodiging
Antwoord van The Perfume Shop - Watford 45
Hi,
Thanks for your review! Thank you for your sharing your positive experience.
Kind regards,
The Perfume Shop Team
Idrees helped me out a lot
Idrees helped me out a lot, the service was very quick and he is an overall amazing guy!
22 juli 2025
Review zonder uitnodiging
Antwoord van The Perfume Shop - Watford 45
Hi,
Thanks for your review! We appreciate you and thank you so much for shopping with us.
The Perfume Shop.
Great service by Claudia
Great service by Claudia. Very nice and friendly. Thank you very much for your support. X
18 juli 2025
Review zonder uitnodiging
Antwoord van The Perfume Shop - Watford 45
Hi,
Thank you for your positive review. We value and appreciate you!
The Perfume Shop
Friendly staff
Idress is very friendly, professional and overall a lovely person. Helped me a lot with the fragrance I needed. Thank you Idress!
1 juli 2025
Review zonder uitnodiging
Antwoord van The Perfume Shop - Watford 45
Hi,
Thanks for your positive review. We appreciate you!
The Perfume Shop
I was just browsing on this occasion…
I was just browsing on this occasion '.I always buy from perfume shop as the deals are so good .
Today 22/06/25 team leader Ellie from the Watford branch was absolutely amazing great product knowledge & customer service fantastic i bought 2 bottles of perfume earn though I was just looking and had no intention of buying today . I an very happy with my purchase. Ellie is an asset to the company . Thank you Ellie I am sure to come again. She eventook the time to help me download the Perfume App on my phone . She has such great selling skills and customer care i do think she needs to be rewarded as its not often you get good employee like Ellie.
22 juni 2025
Review zonder uitnodiging
Antwoord van The Perfume Shop - Watford 45
Hi,
I am thrilled to hear of your experience. Thank you for supporting us, we appreciate you.
The Perfume Shop
Excellent personalised customer service…excellent customer service
Excellent personalised customer service from Claudia in the Watford intu store
Highly recommended, very professional and helpful
30 mei 2025
Review zonder uitnodiging
Antwoord van The Perfume Shop - Watford 45
Hey,
Thanks for your review! We are happy to hear you had a 5* experience.
Kind regards,
Sharain
The Perfume Shop
Idrees helped me find my fragrance
Idrees helped me find my fragrance
26 mei 2025
Review zonder uitnodiging
Antwoord van The Perfume Shop - Watford 45
Hi,
Thank you so much for your kind review, we truly appreciate your support.
Stay fabulous and fragrant,
The Perfume Shop
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