I have been ordering for months, and wasn’t sure my pet was experiencing good gut health, because he every now and then still vomits, and is constantly licking his paws. We were going to discontinue u... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
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Lees wat reviewers zeggen
Have been using Pet lab on all my 6 labs for over 25 years, it helped them live a longer healthier life to 15 years. We now have a 5 yr old silver lab and continuing with him to keep him strong & hea... Toon meer
Bedrijf heeft geantwoord
The orders are timely. We’ve been using the probiotics for dogs. Our dog doesn’t like them on their own. She’s a very picky eater. But they are easy enough to crumble into her food. She doesn’t always... Toon meer
We have been using the Pro Bright dental powder for over a year and our last vet visit confirmed that our 9 yo mini goldendoodle’s teeth did not need a cleaning.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
How to Manage Your Subscription
Geschreven door het bedrijf
- You can manage your subscription via our account portal
- Available 24/7, the online portal allows you to update or cancel subscriptions, update your account, create a pet profile, and shop our VIP store. To access, visit the "account" section on our website menu, and choose the "register" option with the email address you provided when you purchased to create an account. We'll send you a verification email. Once you click on included link, you'll be able to login with your email address and the password and manage your subscription plan.
Contactgegevens
One World Trade Center, 85th Floor, 10007, New York, Verenigde Staten
- 1-866-473-8522
- help@thepetlabco.com
- thepetlabco.com
3,8
Goed
14K reviews
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BAD EXPERIENCE…
First of all taking these probiotics did NOTHING for any of our eight rescue dogs. Secondly, it took an act of Congress for you to stop shipping and billing them to us when we repeatedly requested you stop. You have other merchandise for sale and if you were to see to it that we were credited for the last two months, I would gladly ship you the probiotics back and give you a better review until that happens. I give you a very negative review.
18 juni 2026
Antwoord van PetLabCo.
Hi Vicki, we are sorry to hear about your experience and cancellation issues. We understand how frustrating this can be. We've sent you an email to resolve this for you. We hope to hear from you soon. We're also available via phone or chat.
Best regards,
PetLabCo.®
Antwoord van PetLabCo.
Hi George,
We’re sorry to hear that you haven't seen the desired results. Supplements can take up to 90 days of consistent use to deliver their full benefits, though we understand every dog is unique.
Someone from our Customer Experience team will follow up with you shortly to provide support. Thanks for bringing this to our attention.
Warm regards,
PetLabCo.®
Both my dogs got great physicals from…
Both my dogs got great physicals from their Dr. and both their teeth looks healthy and good, only thing is they do have a little tarter in their back teeth but over all we are happy with your products, Donna M Vallejo
18 juni 2026
Antwoord van PetLabCo.
Hi Donna!
We are so happy to hear your dogs received great physicals from their vet! Thank you so much for sharing your experience and for being a part of our community.
Warm regards,
PetLabCo.®
Antwoord van PetLabCo.
Hi J,
We’re sorry to hear that you haven't seen the desired results. Supplements can take up to 90 days of consistent use to deliver their full benefits, though we understand every dog is unique.
Someone from our Customer Experience team will follow up with you shortly to provide support. Thanks for bringing this to our attention.
Warm regards,
PetLabCo.®
I have been a customer since 2023
I have been a customer since 2023. In January of this year I received my products and for some reason the subscription went from 2 tubs every 2 months to 3 tubs and the price jumped from $60 to $150 with no explanation. I did not realize the change until the next shipment in March. I called and was told I did not have any active subscriptions and I could not find it on my account either. I got frustrated and gave up. Now this month I received 2 shipments, one June 2 and one June 3, both at $150 each. $300 dollars this month alone! Absolutely unacceptable! I have called again and the lady was very helpful but could not understand why the changes took place or why I was being charged $150 for a product that lists on their site for $83 something. I am cancelling, returning what I just received and requesting a refund for the 2 overpayments. Unfortunate because I like the products and have had a subscription for 3 years already.
18 juni 2026
Antwoord van PetLabCo.
Hi Karen, thank you for taking the time to leave this review. We're so sorry to hear about this experience. We have reached out to resolve this for you, we hope to hear from you. We're available via email, phone and chat. We're here and happy to help.
Best regards,
PetLabCo.®
ProBright works
I do think this product probright has helped our dogs breath and gums. I just have to remember to put a scoop on his food every day
18 juni 2026
Antwoord van PetLabCo.
Hi Kim,
We totally understand! New routines can be hard to remember. We hope you get in a good rhythm soon and truly appreciate you sharing your experience. Thank you for being a part of our community!
Regards,
PetLabCo.®
Don't place the spoon inside the…
Don't place the spoon inside the container. It is hard to dig out and we lose alot of the powder doing so.
18 juni 2026
Antwoord van PetLabCo.
Hi there,
Thank you so much for sharing your experience. We are sorry to hear you had trouble getting the scoop out of the container. We truly appreciate this feedback!
Warm regards,
PetLabCo.®
Nice to have expectations met
Very easy to manage subscription/ customize your pets needs. Also, the products seem to be quality and effective.
18 juni 2026
Antwoord van PetLabCo.
Hi Terri,
Thank you so much for sharing your experience. We are so happy you have found your subscription easy to manage and you are seeing the benefits for your pet. We appreciate you being a part of our community!
Regards,
PetLabCo.®
Hace un año que uso este suplemento…
Hace un año que uso este suplemento para mi bebé ( Pitbull terrier)Gracias a eso tiene controlada su alergia.(picazon, ronchas, perdiada de pelo) Se lo doy diario, él lo disfruta mucho, se lo entrego como un premio porque le encanta, me suscribí desde entonces y siempre recibo mi orden en tiempo! Lo recomiendo 100%
18 juni 2026
Antwoord van PetLabCo.
¡Hola!
Muchas gracias por sus amables palabras. Nos alegra mucho saber que está viendo los beneficios en su perro y agradecemos su recomendación. ¡Gracias por formar parte de nuestra comunidad!
Saludos,
PetLabCo.®
Great product
Great product. No question. My issue is with setting a time for order fulfillment. I set a date in my account profile and the folks at PetLab do their own thing. Who is supposed to be calling the shots? The customer or PetLab?
18 juni 2026
Antwoord van PetLabCo.
Hi Steven,
We appreciate your feedback. Someone from our Customer Experience team will follow up with you shortly to provide support. Thanks for bringing this to our attention.
Warm regards,
PetLabCo.®
My pup loves the dental bones
My pup loves the dental bones, I use them as well as brushing her teeth.Also they have fast and prompt delivery!
17 juni 2026
Antwoord van PetLabCo.
Hi Enrica,
We are so happy to hear that. We appreciate you taking the time to share your experience. Thank you for being a part of our community!
Regards,
PetLabCo.®
Great Quality Products
We’ve been satisfied customers for over two years. Our dog receives the probiotic chew and the tooth powder. We are extreme satisfied with the effectiveness of both items.
18 juni 2026
Antwoord van PetLabCo.
Hi Michelle,
Thank you so much for your kind words. We are so happy to hear you have seen the benefits for your dog. Thank you for allowing us to be a part of their wellness journey.
Warm regards,
PetLabCo.®
It's fine, STOP THE REVOLVING ORDERS.
It's fine, however, STOP the orders now. I have a year's supply and my other requests aren't answered.
18 juni 2026
Antwoord van PetLabCo.
Hi Kay,
We are thrilled to hear you are happy with our supplements. Did you know we offer a Customer Account Portal where you can adjust the frequency of your deliveries as well as pause or cancel your subscription at any time. If you haven’t created an account yet, you’ll need to do that before you can log in.
Here’s the link for your convenience:
https://account.thepetlabco.com/login
Of course, we would be happy to take care of this for you. Someone from our Customer Experience team will follow up with you shortly to provide support.
Warm regards,
PetLabCo.®
Ordered two weeks ago and payment came…
Ordered two weeks ago and payment came out of my account and I still don’t have my product
18 juni 2026
Antwoord van PetLabCo.
Hi Betty,
We are very sorry you have had this experience. Someone from our Customer Experience team will follow up with you shortly to provide support. Thanks for bringing this to our attention.
Warm regards,
PetLabCo.®
I never ordered your product to be sent…
I never ordered your product to be sent every month yet every month you send me another jar of this shit that I don’t even use. I throw it in the garbage can. I’m tired of paying for your product that I do not use. Can you please stop sending me your product. Please stop sending me your product. Please stop sending me your product. Other.
18 juni 2026
Antwoord van PetLabCo.
Hi Karen, we're sorry for the frustration and inconvenience this has caused. We want to help resolve this for you immediately. We've sent you an email to further look into this for you, we're also available via phone and chat. We hope to hear back from you.
Best regards,
PetLabCo.®
Love it!!
Love it!!! My dog takes the probiotic chews and it’s helping greatly he is very sensitive to most things makes him feel better.
18 juni 2026
Antwoord van PetLabCo.
Hi Leslie, we're so happy to hear your pup is loving the chews! Thank you for sharing your wonderful feedback. Please feel free to keep us posted on your pup’s progress, we're here for you and your pup! We're always happy to help.
Best regards,
PetLabCo.®
The dental powder doesn't have the…
The dental powder doesn't have the hopeful results. My other dog wont eat her food and have discontinued for her.
18 juni 2026
Antwoord van PetLabCo.
Hi Debbie, we're sorry to hear you didn't see the desired results. Supplements can take up to 90 days of consistent use to deliver their full benefits, we've sent you an email to further assist you. We're also available via phone and chat. We hope to hear back from you.
Best regards,
PetLabCo.®
company has provided great service thus…
company has provided great service thus far! pro bright works fairly well, my dogs teeth and gums look better than prior to use of pro bright but not totally white or tartar free. breath also improved but not eliminated.
18 juni 2026
Antwoord van PetLabCo.
Hi Lori, we are so happy to hear you've had a great experience! It's wonderful to hear about your dog's progress. We appreciate your feedback. Please feel free to share future updates and reach out with any questions!
Best regards,
PetLabCo.®
Antwoord van PetLabCo.
Hi there, we are so happy to hear this! Thank you for sharing your positive feedback with us. We're always here and happy to help so please don't hesitate to reach out with any questions or concerns.
Best regards,
PetLabCo.®
Continue attempting to cancel my…
Continue attempting to cancel my subscriptions for the past 120 days and I continue to get billed. I have used your chat feature that goes through the cancellation process. But, unfortunately PetLabCo is either ignoring my requests and continuing to bill my card for their abusive economic benefit or the cancellation feature at your portal is not working. Please Please Please cancel my subscriptions!!
18 juni 2026
Antwoord van PetLabCo.
Hi Johnny, we are truly sorry to hear about the ongoing difficulties you've experienced with canceling your subscriptions. We understand how frustrating this situation must be. We've sent you an email to resolve this for you, we're also available via phone and chat. We hope to hear back from you.
Best regards,
PetLabCo.®
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