I have been ordering for months, and wasn’t sure my pet was experiencing good gut health, because he every now and then still vomits, and is constantly licking his paws. We were going to discontinue u... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
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Lees wat reviewers zeggen
Have been using Pet lab on all my 6 labs for over 25 years, it helped them live a longer healthier life to 15 years. We now have a 5 yr old silver lab and continuing with him to keep him strong & hea... Toon meer
Bedrijf heeft geantwoord
I have called and reached out multiple times about you guys charging my card when I have suspended my subscription. And then I received one for three months and you charge me $88 and some change and t... Toon meer
Bedrijf heeft geantwoord
My dog didn’t like the horrid taste of the probiotics product . It smells horrible so I had sympathy for her . Even broken into bits it put her off her food . Despite more than two or three requests t... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
How to Manage Your Subscription
Geschreven door het bedrijf
- You can manage your subscription via our account portal
- Available 24/7, the online portal allows you to update or cancel subscriptions, update your account, create a pet profile, and shop our VIP store. To access, visit the "account" section on our website menu, and choose the "register" option with the email address you provided when you purchased to create an account. We'll send you a verification email. Once you click on included link, you'll be able to login with your email address and the password and manage your subscription plan.
Contactgegevens
One World Trade Center, 85th Floor, 10007, New York, Verenigde Staten
- 1-866-473-8522
- help@thepetlabco.com
- thepetlabco.com
3,8
Goed
14K reviews
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Our fir babies enjoy the tablets more…
Our fir babies enjoy the tablets more then power for over their dog food. When using the power they will not eat their dog food.We stopped using the power.
12 juni 2026
Antwoord van PetLabCo.
Hi Ruth, thanks for taking the time to give this feedback. We're glad to hear your pups are enjoying the chews. We've sent over an email with a few tips for picky eaters, we hope to hear back from you. We're always here to help so please feel free to reach out should any questions or concerns arise.
Best regards,
PetLabCo.®
Stopped my dogs ears from itching and…
Stopped my dogs ears from itching and he'll eat them
20 juni 2026
Antwoord van PetLabCo.
Hi Ken, we are so glad to hear about your dog's progress! We'd love to continue to hear updates on how your pup is doing, we're always here and happy to help! Please feel free to reach out if you have any questions or concerns!
Best regards,
PetLabCo.®
Antwoord van PetLabCo.
Hi Michael,
We're so glad to hear you had a great experience with our shipping and delivery! Thanks for your kind words!
Kind regards,
PetLabCo.®
They have great customer service
They have great customer service. We use ProBright from Pet Lab for our 10 yr old Lab. It has helped a lot with keeping her teeth looking good and no more icky doggy bad breath. We are on auto ship and had a delivery issue with one. No fault of Pet Lab but apparently a postal issue. Pet Lab was quick to respond and replace the missing order, which happened to arrive a few days after the replacement.
18 juni 2026
Antwoord van PetLabCo.
Hi Sandy,
We're so glad to hear ProBright is making a difference in your Lab and that her teeth are looking great! We appreciate you sharing your positive experience with our customer service and how we resolved the delivery issue. Thank you for your kind words.
Kind regards,
PetLabCo.®
This product works for my dogs…
This product works for my dogs allergies (saves me a lot of money from going to the vet every month), the delivery is prompt and to make changes to the delivery frequency or to cancel delivery is easy.
11 juni 2026
Antwoord van PetLabCo.
Hi Erin,
We're so happy to hear our product made a difference in your dog's allergies and that you find our delivery and service convenient. We appreciate your positive feedback!
Kind regards,
PetLabCo.®
My 12-year-old Maltese looks great
My 12-year-old Maltese has not looked any better!! Her breath is better and she looks super white. We are very happy with the results this product has provided. We highly recommend it!
18 juni 2026
Antwoord van PetLabCo.
Hi there,
We are so happy to hear your Maltese is looking and feeling great! Thank you for sharing your wonderful experience and kind recommendation.
Best regards,
PetLabCo.®
excellent product with a awesome…
excellent product with a awesome customer service team to back it up. Easy to work with and highly recommend
19 juni 2026
Antwoord van PetLabCo.
Hi Rick,
We're thrilled you find our product excellent and our customer service team awesome! We appreciate your high recommendation. Thank you for your positive feedback.
Warm regards,
PetLabCo.®
I have changed my shipping date on…
I have changed my shipping date on line, and the products are still delivered. This was last month. Through an email, I talked with a representative who said"maybe the change in the system was too late for shipment". I received a notice last week that the change in shipping date was not applied to me account again, so I changed the sate again. If this does not stick, I will unsubscribe.
18 juni 2026
Antwoord van PetLabCo.
Hi Kathy, we appreciate you bringing this to our attention. We understand your frustration and we are happy to take a further look into this. We've sent an email to assist you, we're also available via phone and chat. We look forward to hear from you.
Best regards,
PetLabCo.®
My dog is regular and his fatty lumps…
My dog is regular and his fatty lumps are completely done sine starting these probiotic.
18 juni 2026
Antwoord van PetLabCo.
Hi there,
We're so happy to hear your dog is doing well and benefiting from our probiotics! Thank you for sharing this wonderful feedback.
Kind regards,
PetLabCo.®
Helps dog’s breath and teeth
This keeps my dog’s breath smelling good. Her teeth are still white and clean at 5 years old.
18 juni 2026
Antwoord van PetLabCo.
Hi Amy,
We're so happy to hear your dog's breath smells good and her teeth are still white and clean! Thank you for sharing your positive experience.
Warm regards,
PetLabCo.®
My dog had frequent loose stools which were unpleasant for both of us.…
My dog had frequent loose stools which were hard to clean up. When I started him on PetLab's Probiotic Chews, his poops firmed up and he seemed happier.
10 augustus 2025
Antwoord van PetLabCo.
Hi Jo,
We're so glad to hear your dog is doing better and happier with firmer stools after using our Probiotic Chews. We appreciate you sharing this positive experience!
Warm regards,
PetLabCo.®
The health of my little dog has…
The health of my little dog has improved so much she's 9 years old and she's acting like she's 3 it's wonderful see. Love the speed of the delivery just wow pay for it one day and the next day there's the package. I recommend Pets lab co to family and friends.
18 juni 2026
Antwoord van PetLabCo.
Hi Terri,
We're so happy to hear your dog is thriving and acting like a puppy again! We truly appreciate your kind words about our speedy delivery and your recommendation to family and friends. Thank you for your support!
Best regards,
PetLabCo.®
The product does wonders for my dog
The product does wonders for my dog’s allergies. It has really reduced the amount of looking used to do on his paws. It’s reasonably price, convenient and it comes on time every month.
18 juni 2026
Antwoord van PetLabCo.
Hi Carol,
We are so happy to hear our product is making a difference for your dog! Thank you for your positive feedback regarding its convenience and timely delivery.
Kind regards,
PetLabCo.®
My package keeps being delivered to the…
My package keeps being delivered to the wrong place. It keeps being delivered to the RV park across the street from my house.
10 juni 2026
Antwoord van PetLabCo.
Hi Kendra, thank you for taking the time to leave this review. We're sorry to hear about these delivery issues and we're more than happy to take a further look into this. We've sent you an email to discuss this, we're also available via phone and chat. We look forward to hearing from you.
Best regards,
PetLabCo.®
My dogs breat is slightly better but…
My dogs breat is slightly better but their teeth are no better in fact they look worse than they were.
18 juni 2026
Antwoord van PetLabCo.
Hi Timmi, thank you for taking the time to leave this feedback. We're sorry to hear you haven't seen the desired results. We're here to help, we've sent you an email to further assist you. We're also available via phone and chat. We look forward to hearing from you.
Best regards,
PetLabCo.®
Antwoord van PetLabCo.
Hi Sue,
We are glad you found ordering and subscription process easy. Thank you!
Best regards,
PetLabCo.®
Prompt in delivery
Prompt in delivery. Unfortunately need to cancel. Subscription due to financial situation. Please cancel subscription.
18 juni 2026
Antwoord van PetLabCo.
Hi Sharon,
We appreciate your feedback. We understand your situation and can help with your subscription. Someone from our Customer Experience team will follow up with you shortly to provide support. Thanks for bringing this to our attention.
Kind regards,
PetLabCo.®
BAD EXPERIENCE…
First of all taking these probiotics did NOTHING for any of our eight rescue dogs. Secondly, it took an act of Congress for you to stop shipping and billing them to us when we repeatedly requested you stop. You have other merchandise for sale and if you were to see to it that we were credited for the last two months, I would gladly ship you the probiotics back and give you a better review until that happens. I give you a very negative review.
18 juni 2026
Antwoord van PetLabCo.
Hi Vicki, we are sorry to hear about your experience and cancellation issues. We understand how frustrating this can be. We've sent you an email to resolve this for you. We hope to hear from you soon. We're also available via phone or chat.
Best regards,
PetLabCo.®
Antwoord van PetLabCo.
Hi George,
We’re sorry to hear that you haven't seen the desired results. Supplements can take up to 90 days of consistent use to deliver their full benefits, though we understand every dog is unique.
Someone from our Customer Experience team will follow up with you shortly to provide support. Thanks for bringing this to our attention.
Warm regards,
PetLabCo.®
Both my dogs got great physicals from…
Both my dogs got great physicals from their Dr. and both their teeth looks healthy and good, only thing is they do have a little tarter in their back teeth but over all we are happy with your products, Donna M Vallejo
18 juni 2026
Antwoord van PetLabCo.
Hi Donna!
We are so happy to hear your dogs received great physicals from their vet! Thank you so much for sharing your experience and for being a part of our community.
Warm regards,
PetLabCo.®
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