I have been ordering for months, and wasn’t sure my pet was experiencing good gut health, because he every now and then still vomits, and is constantly licking his paws. We were going to discontinue u... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Have been using Pet lab on all my 6 labs for over 25 years, it helped them live a longer healthier life to 15 years. We now have a 5 yr old silver lab and continuing with him to keep him strong & hea... Toon meer
Bedrijf heeft geantwoord
Sneaky website, automatically signs you up for recurring subscriptions of multiple products I didn't order. They make it difficult to cancel to. Not sure how I enrolled for subscriptions without ever... Toon meer
Bedrijf heeft geantwoord
We have been using the Pro Bright dental powder for over a year and our last vet visit confirmed that our 9 yo mini goldendoodle’s teeth did not need a cleaning.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
How to Manage Your Subscription
Geschreven door het bedrijf
- You can manage your subscription via our account portal
- Available 24/7, the online portal allows you to update or cancel subscriptions, update your account, create a pet profile, and shop our VIP store. To access, visit the "account" section on our website menu, and choose the "register" option with the email address you provided when you purchased to create an account. We'll send you a verification email. Once you click on included link, you'll be able to login with your email address and the password and manage your subscription plan.
Contactgegevens
One World Trade Center, 85th Floor, 10007, New York, Verenigde Staten
- 1-866-473-8522
- help@thepetlabco.com
- thepetlabco.com
3,9
Goed
14K reviews
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More notification before subscription…
More notification before subscription is shipped should be made so that we can adjust delivery date. Also future calendar for delivery date is too short
25 juni 2026
Antwoord van PetLabCo.
Hi there, thank you for taking the time to leave this review. We're sorry for the frustrations this has caused, we'd like to mention we do send reminder emails 7 days in advance to give enough time to adjust. We'd like to further look into this for you so we've sent an email your way. We're also available via phones and chat, we're here to help, we hope to hear back from you.
Best regards,
PetLabCo.®
I have not received my order
I have not received my order, the delivery personal doesn't know what happened to it. They are investigating but have no answers as to where it is. It's been 3 weeks since I was supposed to have got my order. Meanwhile, my dog hasn't had any treats to help her yeast issues.
10 juni 2026
Antwoord van PetLabCo.
Hi Brian,
Thank you for taking the time to share your feedback. We are truly sorry to hear that you have not received your order, and for the frustration this has caused. We have sent you an email so that we can help you get this resolved as soon as possible.
While we hope this doesn’t happen again, we encourage you to reach out to us directly if you ever need assistance. You can contact us at help@thepetlabco.com or through our Contact Center. You can also reach us via our toll-free number, +1-866-473-8522, or through live chat - we’re always happy to help!
Warm regards,
PetLabCo.®
A little expensive at almost $50 every…
A little expensive at almost $50 every month and I don’t notice a benefit for my dog. I also get the small dog one and it did not give an option for a large dog one.
15 juni 2026
Antwoord van PetLabCo.
Hi Reshmey, thank you for taking the time to leave this feedback. We're sorry to hear about this experience and we'd love to look further into this. We've sent you an email and hope to hear back from you. We're also available via phone or chat if that works better.
Best regards,
PetLabCo.®
Support was really great and resolved…
Support was really great and resolved my issue in less then 10 mins
23 juni 2026
Review zonder uitnodiging
Antwoord van PetLabCo.
Hi Shanker, we're so glad we could quickly resolve your issue. Thank you for your kind words! We're always here and happy to help so please feel free to reach if you have any questions or concerns.
Best regards,
PetLabCo.®
The company is always prompt and deals…
The company is always prompt and deals with any issues to the favor of their customers. I highly recommend them and their products.
23 juni 2026
Antwoord van PetLabCo.
Hi Cindy, we're so glad to hear about your positive experience. Thank you for your wonderful recommendations! Please feel free to reach out should any questions or concerns arise, we're always here to help!
Best regards,
PetLabCo.®
Got to a human person quickly
Got to a human person quickly, she helped me figure out the shipment delivery issue and is sending a new package out with expedited shipping.
23 juni 2026
Review zonder uitnodiging
Antwoord van PetLabCo.
Hi Sandi, we're so happy our team could quickly resolve delivery issue. Thank you for sharing your positive experience! We're always here and happy to help so please don't hesitate to reach out with any questions or concerns!
Best regards,
PetLabCo.®
Great customer service!
I have a subscription for my 2 pups for two different products. I only received a partial order and the customer service I received was great! The rest of the order was being reprocessed and shipping expedited. I also appreciate that it felt like a real person and not someone just following a script, wasting my time. Thank you! My doggos and I love your products.
23 juni 2026
Review zonder uitnodiging
Antwoord van PetLabCo.
Hi Meg, we're so glad to hear you and your pups love our products! We appreciate your kind words about our customer service. Thank you for your feedback, we're always here to help so please feel free to reach out with any questions or concerns!
Best regards,
PetLabCo.®
I’m not convinced this product works
I’m not convinced this product works. I’ve continued to use it. My dog just had 11 teeth removed. They may have been bad prior to us starting it so I am still using it for a couple more months to see how it goes. Not sure the cost is worth the results.
15 juni 2026
Antwoord van PetLabCo.
Hi Terry, thank you for this feedback, we're sorry to hear you haven't seen the desired results. We'd like to mention that, as this is a supplement, it can take up to 90 days of consistent use for the potential benefits to become noticeable. We've sent you an email to further assist with this, we look forward to hearing from you. We're also available via phone and chat. We're here and happy to help!
Best regards,
PetLabCo.®
Antwoord van PetLabCo.
Hi Barbara, thank you for taking the time to leave this review! We're sorry to hear you haven't seen the desired results. We're more than happy to help so we've sent you an email to take a further look. We hope to hear back from you, we're also available via phone and chat.
Best regards,
PetLabCo.®
Great results for tartar buildup on teeth
I bought this product to help with tartar buildup on my dog's teeth. And it truly has worked! Her teeth looked noticeably whiter after consistent use for 1 month. Now that we've been using this for a while, I add it to her food a few times a week and her teeth have been looking great.
15 juni 2026
Antwoord van PetLabCo.
Hi Kelly, we are so happy to hear about your dog's progress! Thank you for sharing your positive experience with us. We're always here to help so please feel free to reach out with any questions or concerns!
Best regards,
PetLabCo.®
Ellie loves them
Ellie loves them
Hopefully they’re gonna love her too
Delivered regularly and never run out, well done everyone involved.
15 juni 2026
Antwoord van PetLabCo.
Hi there, we're so glad Ellie loves them! We appreciate your kind words and thank you for your wonderful feedback! We're always here and happy to help so please feel free to reach out with any questions or concerns!
Best regards,
PetLabCo.®
The chews seem to suit our Dog
The chews seem to suit our Dog. But because we changed to using Ddg🦆, we're unable to login to our account and therefore unable to manage deliveries etc. I reached out to petlab, but they just called Ddg's security aggressive and are clearly peeved because their tracking of customers and un enrcrypted site was being called out.
22 juni 2026
Review zonder uitnodiging
Antwoord van PetLabCo.
Hi Jennifer, thank you for the feedback and we have shared it with our team. In the meantime, you can try utilizing the PetLabCo. app or reaching out to us via phone, chat or email directly to adjust your subscription. We're always here and happy to help.
Best regards,
PetLabCo.®
I have asked ya’ll to stop sending…
I have asked ya’ll to stop sending products. No longer interested in them.
14 juni 2026
Antwoord van PetLabCo.
Hi Judy, thank you for taking the time to leave this feedback. We're sorry to hear about your cancellation issues, we've sent an email your way to help resolve this. We are also available via phones and chat, we hope to hear back from you.
Best regards,
PetLabCo.®
Antwoord van PetLabCo.
Hi Sarah, thank you for taking the time for sharing this great progress! We're glad to hear this. Please don't hesitate to reach out with any questions or concerns, we're always happy to help!
Best regards,
PetLabCo.®
Our dog is 13 years we have noticed a…
Our dog is 13 years we have noticed a big change in him since he has been on them.
21 juni 2026
Antwoord van PetLabCo.
Hi Betty, we are so happy to hear about this! Thank you for sharing your positive experience with us, we look forward to hearing more updates. We're here to help so please feel free to reach out should any questions or concerns arise.
Best regards,
PetLabCo.®
Best product out there. It Works!
We've been using this product for 3 months, and for the last 2 months our dog Tiger has been rash free, feet licking free, and is doing amazing. Before this, we had tried several other products, sadly, it just did not work, our poor Tiger was red and rashy all across his tummy and legs, now it's all gone, and has been gone for two months, and we completely appreciate this product because it definitely works thank you so much!
2 april 2026
Review zonder uitnodiging
Antwoord van PetLabCo.
Hi Bob, we are so happy to hear about Tiger's progress. Thank you for sharing your experience, these stories make our day! We'd love to hear more updates on how Tiger is doing! We're always here and happy to help so please feel free to reach out to us with any questions or concerns.
Best regards,
PetLabCo.®
Great product too much at 1 time.
I love the fact that the breath of my dog has changed and improved. No more vet visits for abscess. Teeth, this seemed to be quite clean.However, i'm receiving orders out of control.I must have thirty different orders.I need to find out how I can slow down those orders
11 juni 2026
Antwoord van PetLabCo.
Hi Dennis, we're glad to hear about your pup's great progress and we thank you for the positive feedback. We've sent you an email to assist with your subscription and order frequency. We're also available via phone and chat. We look forward to hearing from you.
Best regards,
PetLabCo.®
Antwoord van PetLabCo.
Hi Judith, we are glad you had a positive experience with your delivery! We're always here and happy to help so please don't hesitate to reach out with any questions or concerns.
Best regards,
PetLabCo.®
The teeth whitening powder works great
The teeth whitening powder works great! I wish I could order more of the joint supplements. The system prevents me from ordering more than 3 of these at a time.
20 juni 2026
Antwoord van PetLabCo.
Hi there, thank you for the positive feedback, we're glad to hear your pup is doing well with the product. We're sorry to hear about the difficulties with ordering more product, we have sent an email to you to further look into this. We're also available via phone or chat if you prefer. We look forward to hearing back from you.
Best regards,
PetLabCo.®
Our fir babies enjoy the tablets more…
Our fir babies enjoy the tablets more then power for over their dog food. When using the power they will not eat their dog food.We stopped using the power.
12 juni 2026
Antwoord van PetLabCo.
Hi Ruth, thanks for taking the time to give this feedback. We're glad to hear your pups are enjoying the chews. We've sent over an email with a few tips for picky eaters, we hope to hear back from you. We're always here to help so please feel free to reach out should any questions or concerns arise.
Best regards,
PetLabCo.®
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