I have been ordering for months, and wasn’t sure my pet was experiencing good gut health, because he every now and then still vomits, and is constantly licking his paws. We were going to discontinue u... Toon meer
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Lees wat reviewers zeggen
Have been using Pet lab on all my 6 labs for over 25 years, it helped them live a longer healthier life to 15 years. We now have a 5 yr old silver lab and continuing with him to keep him strong & hea... Toon meer
Bedrijf heeft geantwoord
Sneaky website, automatically signs you up for recurring subscriptions of multiple products I didn't order. They make it difficult to cancel to. Not sure how I enrolled for subscriptions without ever... Toon meer
Bedrijf heeft geantwoord
We have been using the Pro Bright dental powder for over a year and our last vet visit confirmed that our 9 yo mini goldendoodle’s teeth did not need a cleaning.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
How to Manage Your Subscription
Geschreven door het bedrijf
- You can manage your subscription via our account portal
- Available 24/7, the online portal allows you to update or cancel subscriptions, update your account, create a pet profile, and shop our VIP store. To access, visit the "account" section on our website menu, and choose the "register" option with the email address you provided when you purchased to create an account. We'll send you a verification email. Once you click on included link, you'll be able to login with your email address and the password and manage your subscription plan.
Contactgegevens
One World Trade Center, 85th Floor, 10007, New York, Verenigde Staten
- 1-866-473-8522
- help@thepetlabco.com
- thepetlabco.com
3,9
Goed
14K reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
ProBright Advanced - Not Doing The Job
My pet is using ProBright Advanced and I received emails regarding an upsale to this product. I was under the impression that ProBright Advanced was already better than the original powder that I was using. I would like a product to do the job (remove tartar, provide healthy teeth/gums and whiter teeth) without having to supplement with additional product(s). We have been using this product for 1 1/2 years and does not give Zeus the bright and white teeth we expected.
25 juni 2026
Antwoord van PetLabCo.
Hi there, thank you for this feedback. We're sorry for any confusion this may have caused and we're sorry to hear you haven't seen the desired results. We've sent you an email to take a further look into this. We can also be reached by phone and chat, we hope to hear from you soon.
Best regards,
PetLabCo.®
I fell like the products I've been…
I fell like the products I've been using (Probiotic and Joint Care) have significantly effected my dogs. My oldest is 16, I've been giving her both for 3 years or so. She is still able to get up and down the stairs, outside, and run around as if she was 10 years younger. Their gut health is great. No eating grass, no throwing up and normal bowel movements. I feel like both products have been working great for my pups.
18 juni 2026
Antwoord van PetLabCo.
Hi Anthony, we are so happy to hear about such a positive experience, especially for your 16-year-old! Thank you for sharing your experience, please feel free to share more updates, we'd love to hear about them!
We're always here to help, should any questions or concerns arise.
Best regards,
PetLabCo.®
Wonderful doing business with PetLab
It is great not to have to worry about forgetting your dogs meds and to still have the option to manage the subscription delivery dates. 5+
18 juni 2026
Antwoord van PetLabCo.
Hi there,
We're so glad to hear you appreciate the convenience of managing your dog's supplements! Thank you for your wonderful feedback.
Kind regards,
PetLabCo.®
Exceptional Customer Support!
I wanted to leave a review because the customer service of this company is beyond exceptional! This kind of customer service is rare these days, and other companies could learn a few things from PetLabCo customer support. Above and beyond in my opinion!
25 juni 2026
Review zonder uitnodiging
Antwoord van PetLabCo.
Hi Dolores,
We are so happy to hear about your positive experience with our customer service! Your kind words mean a lot to us, and we truly appreciate you taking the time to share your feedback. Thank you!
Kind regards,
PetLabCo.®
Works super well when giving suggested dose!
We had been giving my dog the wrong dose so we could try to stretch out the benefits longevity. I had seen my dog was still chewing her paws which lead to me assuming it wasn’t doing what it was supposed to. We took her off of it for about a month or two and shortly after stopping her probiotics, her allergies were so bad her paws would be bright red and she would constantly bite her feet even if it hurt. We started her on these probiotics relatively early so I believe we never got to see the full extent of her allergies until now. After resubscribing, within two weeks the redness has gotten so much better already. She is still occasionally biting her feet but I’m sure that will be gone in the 3 month range they promise. Only complaints are I wish they were a bit more affordable and their website isn’t that stable on mobile. Overall, they deliver super fast and work well.
25 juni 2026
Review zonder uitnodiging
Antwoord van PetLabCo.
Hi Kiara,
Thank you so much for sharing your experience! We are so happy to hear your pup is feeling better and that you have noticed a positive difference after getting her back on the chews.
We also appreciate your feedback about pricing and the mobile website. We'll be sure to share this with our team.
A member of our team will also be reaching out to ensure you are on the best plan for your needs.
Thank you for allowing us to be a part of your dog's wellness journey!
Regards,
PetLabCo.®
Dental Journeyhave been using the dental powder on…
I have been using the dental powder on my 6 year old doxie. It kept him from having a dental cleaning for two years. He recently had a dental cleaning but did not have any teeth pulled. I'm still giving him the powder and I hope his teeth stay good.
18 juni 2026
Antwoord van PetLabCo.
Hi Peggy, we appreciate you sharing your experience. We'd like to mention that our supplement is not meant to replace dental cleanings or regular brushing. The mentioned cleanings and brushings are a very important part of your pup's routine that we certainly do not discourage. We'd love to hear more updates on your doxie and how they're doing. We're always here and happy to help.
Best regards,
PetLabCo.®
The tooth powder helped a bit not as…
The tooth powder helped a bit not as much as I expected
Now my dog doesn't want to eat food with it on. The calming chews are very good.
18 juni 2026
Antwoord van PetLabCo.
Hi Carol, thank you for taking the time to leave this review. We're sorry to hear your pup isn't enjoying it anymore, we've sent you an email with a few tips and alternatives to help. We hope to hear back from you soon, we can also be reached by phone or chat.
Best regards,
PetLabCo.®
Very easy to order supplements for my…
Very easy to order supplements for my pup. I know with the probiotic you changed from chicken to pork in my dog does not like the pork as well as he did the chicken. Is there any way to get? Chicken flavored probiotic instead.
18 juni 2026
Antwoord van PetLabCo.
Hi Marie, thank you for taking the time to leave this review. We're sorry to hear your pup isn't enjoying the chews. We've sent an email with a few tips we hope will help. We're always here and happy to help. We're also available via phone and chat. We look forward to hearing back from you.
Best regards,
PetLabCo.®
Antwoord van PetLabCo.
Hi Fred, we appreciate you leaving this review. We're sorry to hear you haven't seen the desired results, we’d like to mention that it may take some time to see the full benefits, so we always recommend consistent use for at least 90 days. We have reached out through email but we're also available via phones and chat. We hope to hear from you, we're always here to help!
Best regards,
PetLabCo.®
I used to get emails telling me when my…
I used to get emails telling me when my next order would be shipped. I don’t anymore.
18 juni 2026
Antwoord van PetLabCo.
Hi Laura, thank you for leaving this feedback, we appreciate you taking the time. We'd like to mention we send out reminders 7 days in advance to the autoship date to hopefully give enough time for adjustments. We've sent you an email to take a further look into this for you. We're always here and happy to help!
Best regards,
PetLabCo.®
Good product
Good product, seemed to help immediately within a week. Not as itchy and got rid of the goopy eyes.
18 juni 2026
Antwoord van PetLabCo.
Hi Jeffrey,
We are so glad to hear our product has made a positive difference in your pup! Thank you for your positive feedback.
Warm regards,
PetLabCo.®
Love the dental powder
Love the dental powder - my dogs are older and they have beautiful white teeth - they didn't when we started! I put the powder in their food and they eat it all up!
18 juni 2026
Antwoord van PetLabCo.
Hi Raeleen,
We are so happy to hear your older dogs are enjoying the dental powder and that their teeth are looking great! Thank you for sharing your positive experience with us.
Best regards,
PetLabCo.®
The service is fast and the products…
The service is fast and the products are great!!! They are the only ones that work for my fur baby!!
25 juni 2026
Review zonder uitnodiging
Antwoord van PetLabCo.
Hi Terra,
We're so happy our products are helping your fur baby! We appreciate you sharing your positive experience with us.
Kind regards,
PetLabCo.®
The dental powder has made a difference…
The dental powder has made a difference in our dog's teeth and breath. The online ordering service is easy to use.
18 juni 2026
Antwoord van PetLabCo.
Hi Linda,
We are so happy to hear our dental powder is making a positive difference for your dog! We appreciate your kind words about our easy online ordering.
Warm regards,
PetLabCo.®
I want to cancel my subscription and it…
I want to cancel my subscription and it has been very difficult
18 juni 2026
Antwoord van PetLabCo.
Hi there, we appreciate you taking the time to give us this feedback. We're sorry to hear about the cancellation difficulties, we understand how frustrating this can be. We've sent you an email to resolve this for you, we're here and happy to help. We're also available via phones and chat if this works better for you. We hope to hear back from you soon.
Best regards,
PetLabCo.®
VERY UNHAPPY
VERY UNHAPPY
I keep trying to stop you from sending me product.
I don't want to keep this subscription. I have enough products for a year.
25 juni 2026
Antwoord van PetLabCo.
Hi Wendy, thank you for taking the time to leave this review! We're sorry to hear about this experience, we understand how frustrating this can be. We've sent you an email to further assist you, we're also available via phones and chat. We hope to hear back from you.
Best regards,
PetLabCo.®
Our corgi really enjoys his probiotic…
Our corgi really enjoys his probiotic from PetLabCo!
25 juni 2026
Antwoord van PetLabCo.
Hi Wes,
We're so glad your corgi enjoys our probiotic! Thank you for sharing this positive feedback.
Kind regards,
PetLabCo.®
It helps my dogs maintain healthy teeth.
18 juni 2026
Antwoord van PetLabCo.
Hi Kim, we're glad to hear about your dog's progress! Thank you for sharing this positive feedback, we love to hear stories like yours! They brighten our day, we're always here and happy to help.
Best regards,
PetLabCo.®
Your teeth whitening product is not…
Your teeth whitening product is not quite as good as you show in your demos. The product does help to maintain white teeth, but only after I had them cleaned, it never took away the tartar on its own.
25 juni 2026
Antwoord van PetLabCo.
Hi there, we appreciate you taking the time to give this feedback. We're sorry to hear you haven't seen the desired results. We'd be more than happy to take a further look so we've sent you an email to assist with this. We can also be reached via phone or chat. We're always here to help.
Best regards,
PetLabCo.®
Supplement
Supplements come on time and are delivered to the door. What else can you ask for? It is a quality product.
25 juni 2026
Antwoord van PetLabCo.
Hi Timothy, we're so happy to hear about your positive experience. Thank you for your wonderful feedback! We're happy to help so please don't hesitate to reach out should any questions or concerns arise.
Best regards,
PetLabCo.®
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