I ordered a photostick for a Christmas present. When it came in, the box was empty. I was devastated, because there wasn't anyway to prove an empty box came. I emailed ThePhotoStick Support, they res... Toon meer
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After trying to resolve an issue with my PhotoSticks, support offered to replace them. With so many internet companies making it impossible to converse or brushing off users to move on to the next, m... Toon meer
Bedrijf heeft geantwoord
Habe für ca. 200 € (incl. Zoll, Versand etc.) diesen Photostick bestellt. Allerdings so einfach, wie beworben, scheint das alles nicht zu funktionieren! Da es auch ansatzweise keine (deutsche) Bed... Toon meer
Bedrijf heeft geantwoord
Habe den Stick auf der deutschen Website (mit Weiterleitung auf die Originalwebsite) für $ 188,00 USD (inkl. Shipping und Taxes) bestellt. In Deutschland kam noch eine Zollgebühr von 32,79€ hinzu. Sti... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Get ThePhotoStick or ThePhotoStick Mobile to easily and securely backup all your photos and videos and free up space on your phone or computer.
Contactgegevens
South Colorado Avenue 225, 80731, Haxtun, Verenigde Staten
- thephotostick.com
2,6
Slecht
568 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
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If I could give 0 stars I would
If I could give 0 stars I would. Before purchasing I went through all requirements and my phone met all the requirements for the PhotoStick to work with my phone. I ordered the item and had no doubt it would work with my phone since it met all requirements listed on their website so I didn’t try it out right away. I finally got time to use this a few months later. I went through with their tech all the steps to get it to work. The last thing I did with them is sent a screenshot of what came up when the PhotoStick was inserted. I was then told that the PhotoStick was incompatible with my phone. Now it was past the 30 day return window. I contacted customer service thinking that since their website was incorrect and it indeed did not work with my phone even though it met ALL requirements that they’d refund me. Nope! All they did was kept repeating over and over that their return policy is clearly posted on their website. They weren’t understanding that their requirements were too but that they have incorrect information on their website. Seems pretty shady to me and they do not stand behind their products and their misinformation. Do not buy this product!
Adding a reply to their reply to my above original review:
If you would have actually read through the review I wrote you would see that I already have worked with your tech and went through all the extra steps that they provided and it still did not work and was told my phone was INCOMPATIBLE by your tech.
Again, thank you for telling me for the 100th time that is is out of the 30 day refund window.
21 april 2026
Review zonder uitnodiging
Antwoord van ThePhotoStick
Hello Karly,
Thank you for your review. We see that you contacted our support team and were informed that your phone is compatible with our product. Our technical support team has also reached out to you through your support ticket to assist in getting your device up and running.
We understand your concern regarding the return; however, your order is now beyond the return period and no longer qualifies for a refund. Our policies are provided for all customers to review prior to placing an order, and we encourage customers to test the product within the 30-day money-back period to ensure it functions properly. We regret that this situation did not work out as expected for you.
Please respond to your existing support ticket so our technical support team can continue assisting you. There are a few additional setup steps required for Motorola phones, and our team is ready to guide you through them.
EDIT - Karly, yes you did work with one of our agents, who did not provide you the correct work around. Your phone IS INDEED compatible with our product. I have sent you to our senior tech agent who was trying to work with you further to show you the work around for your specific phone, but you refuse to work further with them.
Thank you for your time, and we look forward to resolving this matter for you.
Sincerely,
ThePhotoStick Review Team
Data transfer is painfully slow
The application isn't bad, they've obviously spent time on it and it does what it says it does, but my issue with it is that the data transfer is painfully slow if you have a lot of photos on your device, which I'm guessing is when most people buy a device like this, and then once the backup is complete, it takes an eternity for the files to appear and then if you leave that section when you return it takes another eternity for the images to load again. The removal of duplicates is a nice feature and it's certainly user friendly, but I bought the 128GB version, and as they are so slow I just haven't bothered using them, they remain in their packaging in a drawer, €200 down the drain, plus whatever Customs I paid on top. To free up space on my phone I ended up buying an external hard drive with fast transfer and put them all on there....great idea, poorly executed in terms of transfer speed. The worst thing is that I bought 4 of them!
29 maart 2026
Review zonder uitnodiging
Antwoord van ThePhotoStick
Hello James
Thank you for reaching out to us today. Please click the website link below to be connected to our Customer and Technical Support Center. One of our agents will be happy to assist you. Note: Please have your order number ready. Please note, our new and improved app recently launched, so please check that your app has been updated.
Thank you.
Rachel
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
It is very confusing to use and doesn't work
It is very confusing to use and I am adept at using technology. I run in circles, it doesn't actually load, it says there is no room for a lousy 300 images, and I know there is nothing on it because last time I used it I wiped it afterwards. Very very frustrating, do not recommend.
14 februari 2026
Review zonder uitnodiging
Antwoord van ThePhotoStick
Hi Kathleen
Thank you for reaching out to us today. Please click the website link below to be connected to our Customer and Technical Support Center. One of our agents will be happy to assist you. Note: Please have your order number ready. Please note, our new and improved app recently launched, so please check that your app has been updated.
Thank you.
Rachel
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
Waste of time, money and energy - just back it up to your computer
The Photostick connects to the charging port of my iPhone. The backup took 5 hours and ran my phone battery dry twice in that time. While you can pause the backup to remove the Photostick and recharge the iPhone, on several occasions the program wouldn't recognize the Photostick on reinsertion and I had to start from scratch. And if you don't pause it before removing and the iPhone battery runs out, you have to start from scratch. So you can't just start a backup and walk away - you have to stay and monitor the phone battery charge. SO much easier to back it up to my Mac! And I have a backup for my Mac so who needs this? Expensive, clumsy
22 januari 2026
Review zonder uitnodiging
Antwoord van ThePhotoStick
Hello Bill
Thank you for your feedback. We regret that ThePhotostickOmni did not meet your expectations. We would appreciate the opportunity to discuss this further and provide a resolution. Please contact us at https://www.thephotostick.com/pages/support-center at your earliest convenience.
Thank you.
Rachel
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
A lady called Rachel was a fantastic help.
A lady called Rachel was very helpful.She understood what was wrong and addressed it imediately. I am very pleased with the way she dealt with my problem and cannot thank her enough for her help in sorting it out.
I believe there should be more support staff like her,she was over and above what I expected...!
I hope her firm appreciate her as much as we your clients do........👌👍
5 januari 2026
Review zonder uitnodiging
Antwoord van ThePhotoStick
Hello Colin
Thank you so much for posting this review and letting us know that you are pleased with the prompt attention you were given by our customer support agent, Rachel. If you need any further assistance, please do not hesitate to reach out to our customer support. They are ready Monday – Saturday 8am – 8pm PST (excluding major holidays) to assist you.
Sincerely,
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
Not compatable unless you have a new phone
Just a PSA for anyone outside of USA, just know you'll pay a fortune in border fees on top of the steep product price, so tack that into your budget when purchasing.
I haven't been able to use the stick because I have a google pixel 7 and it wasn't until I received my package a month later that the directions informed me that that the stick is only compataple with google phones 8 and newer. Wish I would have known that before. As I am not someone who buys a new phone every two years, this is very frustraiting. Dissapointed.
28 december 2025
Review zonder uitnodiging
Antwoord van ThePhotoStick
Thank you for reaching out to us today. I do sincerely apologize for any confusion on customs duties or import taxes that your country may charge. We do post on our website under our shipping policy that you are responsible for paying any customs or import duties your country may charge. I do apologize if this was missed prior to placing your order with us.
Please click the website link below to be connected to our Customer and Technical Support Center. One of our agents will be happy to assist you. Note: Please have your order number ready. Please note, our new and improved app recently launched, so please check that your app has been updated.
Thank you.
Rachel
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
After trying to resolve an issue with…
After trying to resolve an issue with my PhotoSticks, support offered to replace them. With so many internet companies making it impossible to converse or brushing off users to move on to the next, my faith is restored that there are companies that truly care about their customers. Well done ThePhotoStick Team.
19 december 2025
Review zonder uitnodiging
Antwoord van ThePhotoStick
Hi Patty!
Thank you so much for posting this review and letting us know that you are pleased with the prompt attention you were given by our customer support team. If you need any further assistance, please do not hesitate to reach out to our customer support. They are ready Monday – Saturday 8am – 8pm PST (excluding major holidays) to assist you.
Sincerely,
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
I ordered two photo stix and two cases
I ordered two photo stix and two cases. I received the stix but not the case, they went to an old address.
The company (to their credit, to be fair) reportedly sent me again...two cases, and when I emailed to ask what was going on... they included the tracking information that indicated they would be delivered today....but they went to an incorrect address. I have no idea where they were delivered...
There is NO WAY to speak with a human... rather, they will wear you down with email upon email... UGH
I, will give them a few days, then will dispute.
Ok, they got back to me finally and said they would send out another mailing. Guess what, that 2nd shipment went to an incorrect address.
Idiots… got it wrong twice!!!!
3 december 2025
Review zonder uitnodiging
Antwoord van ThePhotoStick
Christine
Thank you for reaching out to us today. Please note, our support handled your inquiry this morning and asked that you not call our agents derogatory names. You stated you were going to your neighbors house to retrieve your package, as it was mistakenly delivered there. Please contact our support and let them know if you received your package or not and if you did not, they will gladly process a replacement for you to the correct address.
Thank you and have a nice day
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
There are Good people in the world!
I ordered a photostick for a Christmas present. When it came in, the box was empty. I was devastated, because there wasn't anyway to prove an empty box came. I emailed ThePhotoStick Support, they responded quickly, and within 2 hours, I received an email saying that they had forwarded my ticket over to the shipping department, where they would process and ship a replacement order. Hallelujah, there are still good people in the world. Thank you PhotoStick.
8 december 2025
Review zonder uitnodiging
Antwoord van ThePhotoStick
Hello!
Thank you so much for posting this review and letting us know that you are pleased with the prompt attention you were given by our customer support team. If you need any further assistance, please do not hesitate to reach out to our customer support. They are ready Monday – Saturday 8am – 8pm PST (excluding major holidays) to assist you.
Sincerely,
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
I've just bought my second PhotoStick…
I've just bought my second PhotoStick based, obviously on my experience of the first bought a few years ago. Unfortunately, I made a mistake in placing the order and 2 were ordered. I wrote immediately and the team rectified things immediately with several reassuring email messages as it was going on. I am assured I will be refunded the second, unwanted Stick in a couple of weeks.
Eoin MacDougald
28 november 2025
Review zonder uitnodiging
Antwoord van ThePhotoStick
Hello Eoin
Thank you so much for posting this review and letting us know that you are pleased with the prompt attention you were given by our customer support team. If you need any further assistance, please do not hesitate to reach out to our customer support. They are ready Monday – Saturday 8am – 8pm PST (excluding major holidays) to assist you.
Sincerely,
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
Rausgeschmissenes Geld!!
Habe mir einen 256GB Stick gekauft. Mit Steuer rd. 180€. Das ist nicht nur Wucher, sondern für mich auch Betrug, da absolut nichts funktioniert. Habe mir sogar einen Experten hinzugezogen, aber auch der konnte mir nicht helfen. Möchte den Stick auf jeden Fall innerhalb der Frist zurücksenden! Frage ist nur: wohin!
Es gibt weder eine Rechnung, noch eine Rücksendeadresse.
25 november 2025
Review zonder uitnodiging
Antwoord van ThePhotoStick
Hallo Karl
Vielen Dank für Ihre Kontaktaufnahme. Klicken Sie bitte auf den untenstehenden Link, um mit unserem Kunden- und technischen Supportcenter verbunden zu werden. Einer unserer Mitarbeiter hilft Ihnen gerne weiter. Hinweis: Bitte halten Sie Ihre Bestellnummer bereit. Unsere neue und verbesserte App wurde kürzlich veröffentlicht. Bitte prüfen Sie daher, ob Ihre App aktualisiert wurde.
Vielen Dank.
Rachel
Das PhotoStick-Bewertungsteam
ThePhotoStick-Supportcenter: https://www.thephotostick.com/pages/support-center
Customer support is outstanding.
Customer support is outstanding.
I ordered three units and a cover for Christmas gifts. Shipping was timely, however my order was incomplete as only one unit and cover arrived. I contacted support and immediately received a request to send pic of what I received.
Against the envelope background with label information readable I uploaded pic. Within 24 hours, Rachel emailed me that my order is being completed for shipment. Customer service skills are excellent!
12 november 2025
Review zonder uitnodiging
Antwoord van ThePhotoStick
Hi Denise
Thank you so much for posting this review and letting us know that you are pleased with the prompt attention you were given by our customer support team. If you need any further assistance, please do not hesitate to reach out to our customer support. They are ready Monday – Saturday 8am – 8pm PST (excluding major holidays) to assist you.
Sincerely,
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
Issue not loading my photos.
I had an issue not loading my photos on the PhotoStick Omni. My IOS update couldn’t read it. I contacted customer service and tried the work around sent to me. It didn’t work either.
The company sent me new PhotoSticks and they worked perfectly. Great customer service
For me, great product.
Thanks to them
Manny
16 oktober 2025
Review zonder uitnodiging
Antwoord van ThePhotoStick
Hello Manny!
Thank you so much for posting this review and letting us know that you are pleased with the prompt attention you were given by our customer support team. If you need any further assistance, please do not hesitate to reach out to our customer support . They are ready Monday - Saturday 8am - 8pm PST. (Excluding major US holidays) to assist you.
Thank you
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
Just awful
Just awful! Not straightforward to use, complicated and slow to download.
No real guidance on how to use. Comes up with something different every time I
plug it in.
After 2 days of trying to work
it out it’s going back. Also cheap plastic, doesn’t fill you with confidence it will keep things safe.
8 oktober 2025
Review zonder uitnodiging
Antwoord van ThePhotoStick
Hello Justin
Thank you for your feedback. We regret that our PhotostickOmni did not meet your expectations. We would appreciate the opportunity to discuss this further and provide a resolution. Please contact us at https://www.thephotostick.com/pages/support-center at your earliest convenience, so we can better assist you.
Thank you.
Rachel
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
Fragwürdiges Produkt das nichtmal funktioniert
Meine Tante hat diesen Stick aufgrund irgendeiner Werbung gekauft. Der Sinn des Produkts erschliesst sich mir grundsätzlich nicht. Man bezahlt einen völlig überhöhten Preis für einen simplen USB-Stick mit einer simplen Software. Realistischerweise würde so etwas 10 bis 20% dessen kosten, was hier verlangt wird.
Noch schlimmer ist aber, dass das Ganze nicht einmal funktioniert.
Bereits nach dem ersten kopierten Bild stürzt die Software ab.
Wenn man schon ahnungslosen Leuten zu Fantasiepreisen einen Billig-Stick mit dem Versprechen andreht, dass damit ganz einfach alle Bilder gesichert werden können, dann sollte dieses Versprechen wenigstens eingelöst werden, um den absurden Preis halbwegs zu rechtfertigen.
Aber leider ist nichteinmal dies der Fall. Das Produkt ist wert- und nutzlos.
11 augustus 2025
Review zonder uitnodiging
Antwoord van ThePhotoStick
Vielen Dank für Ihr Feedback. Wir bedauern, dass ThePhotostickOmni Ihre Erwartungen nicht erfüllt hat. Wir würden uns freuen, dies mit Ihnen besprechen und eine Lösung finden zu können. Bitte kontaktieren Sie uns so bald wie möglich unter https://www.thephotostick.com/pages/support-center.
Vielen Dank.
Rachel
ThePhotoStick-Testteam
ThePhotoStick-Supportcenter: https://www.thephotostick.com/pages/support-center
USB Flash Drive
For the same price, you could buy 10 128GB USB flash drives, and they would all work the first time
3 juli 2025
Review zonder uitnodiging
Antwoord van ThePhotoStick
Hello Tony
Thank you for reaching out today and expressing your thoughts. Please note, our Photosticks do so much more then the basic flash drive you can buy at the stores. Our product not only removes duplicate photos, it Automatically organizes your files neatly into folders so they're easy to find. Your basic flash drive cannot do that. If you are needing further assistance with your order, please reach out to our support directly and ask for a technical support agent to further assist you. Please click the website link below to be connected to our customer support center during our operating hours (Mon.-Sat. 8am -8pm PST). One of our agents will be happy to assist you. Please have your order number ready
Thank you
Rachel
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
Very easy to use
Very easy to use. Holds all my pictures! Would highly recommend.
23 juni 2025
Review zonder uitnodiging
Antwoord van ThePhotoStick
Hello Marlene
Thank you so much for posting this review and letting us know that you are pleased with our product. If you need any assistance, please do not hesitate to reach out to our customer support . They are ready Monday - Saturday 8am - 8pm PST. (Excluding major US holidays) to assist you.
Thank you
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
Highly Recommend
Very easy to use! I backed up over 13,000 photos using ThePhotoStick and I still have plenty of room for more. I would highly recommend this product for anyone looking for a backup solution to keep their files safe.
13 juni 2025
Review zonder uitnodiging
Antwoord van ThePhotoStick
Hello Michelle
Thank you so much for posting this review and letting us know that you are pleased with our products. If you need any further assistance, please do not hesitate to reach out to our customer support . They are ready Monday - Saturday 8am - 8pm PST. (Excluding major US holidays) to assist you.
Thank you
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
Not sure why the photo stick omni has…
Not sure why the photo stick omni has to be used. Bought the smallest version and intended to use another usb stick to download photos … however it doesn’t recognise any other usb . Also after plugging the original photo stick omni usb into the pc all I get is a spinning wheel.
9 juni 2025
Review zonder uitnodiging
Antwoord van ThePhotoStick
Hello Glenn
Thank you for reaching out to us today. Please click the website link below to be connected to our customer support center. One of our agents will be happy to assist you. Please have your order number ready
Thank you
Rachel
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
Total SCAM
Total SCAM! Does not work at all! Just gives "Wrong file" errors when connected to Galaxy S10 android phone. Heading for the bin!
5 juni 2025
Review zonder uitnodiging
Antwoord van ThePhotoStick
Hi Anthony
Thank you for reaching out to us today. Please click the website link below to be connected to our customer support center. One of our agents will be happy to assist you. Please have your order number ready
Thank you
Rachel
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
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