Thank you and I appreciate an unmatched customer service! The best I’ve had the pleasure to have met. You stuck through to the end and found a fix without leaving me in the middle of things. I’ll be l... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
This may be a premature review, because I broke my photostick off the usb part in the computer accidentally. I contacted CS today and they were quick to reply, take action and send me a replacement. V... Toon meer
Bedrijf heeft geantwoord
Habe für ca. 200 € (incl. Zoll, Versand etc.) diesen Photostick bestellt. Allerdings so einfach, wie beworben, scheint das alles nicht zu funktionieren! Da es auch ansatzweise keine (deutsche) Bed... Toon meer
Bedrijf heeft geantwoord
Habe den Stick auf der deutschen Website (mit Weiterleitung auf die Originalwebsite) für $ 188,00 USD (inkl. Shipping und Taxes) bestellt. In Deutschland kam noch eine Zollgebühr von 32,79€ hinzu. Sti... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Get ThePhotoStick or ThePhotoStick Mobile to easily and securely backup all your photos and videos and free up space on your phone or computer.
Contactgegevens
South Colorado Avenue 225, 80731, Haxtun, Verenigde Staten
- thephotostick.com
2,8
Gemiddeld
571 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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Avoid
Avoid. Noticed plasticy flimsy feel to both components on unpackaging. First attempt to load into Mac the driver said the photostick was 'broken'. Now won't even load up the omni driver. Tried in iphone as well - same dud result. Off to shops...... don't want this near any of my photos or kit.
4 juli 2024
Review zonder uitnodiging
Antwoord van ThePhotoStick
Hello Helen
Thank you for reaching out to us today. Please click the website link below to be connected to our Customer and Technical Support Center. One of our agents will be happy to assist you. Note: Please have your order number ready. Please note, our new and improved app recently launched, so please check that your app has been updated.
Thank you.
Rachel
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
Thank you, thank you, thank you!
I was so stressed after placing order before clarifying shipping and billing addresses. I immediately reported the error and was amazed at how fast it got resolved! Rachel texted me right away and asked for the proper addresses and fixed the issue in record time. Thank you so much Rachel and I can't wait to get started with my PhotoStick!
25 juni 2024
Review zonder uitnodiging
Antwoord van ThePhotoStick
Hi Marian!
Thank you so much for posting this review and letting us know that you are pleased with the prompt attention you were given by our customer support team. If you need any further assistance, please do not hesitate to reach out to our customer support. They are ready to assist you Monday-Saturday 8am - 8pm PST.
Sincerely,
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
The Omni does not Function on Mobile…
The Omni does not Function on Mobile Devices. When I use the app it gives an error message telling me I selected the wrong drive.Then I am advised to watch the training video again. I cannot proceed as displayed on the video. On my imac it worked for me but would not work for my wife's user site. On my iPad the Omni would not even light up the stick. Removing the Omni and using my Apple Lightning connector instead I plugged the Optistick into it and the backup commenced as expected. I am now waiting for it to complete backup. Conclusion - the Omni connector is a dud. Don't waste your hard earned money on the Omni.
11 juni 2024
Review zonder uitnodiging
Antwoord van ThePhotoStick
Hello Nick
Thank you for reaching out to us today. Please click the website link below to be connected to our Customer and Technical Support Center. One of our agents will be happy to assist you. Note: Please have your order number ready. Please note, our new and improved app recently launched, so please check that your app has been updated.
Thank you.
Rachel
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
Lost all my Photos
I purchased the 128G Photo Stick 6 months ago, loaded photos and when I went to open it last month it wouldn’t open. Took it to a software repair and they said it was unusable. Contacted Photo Stick and they were unwilling to stand behind their product. I have lost my photos and no longer can use something I paid considerable $$ for. Do not trust this product !!
17 april 2024
Review zonder uitnodiging
Antwoord van ThePhotoStick
Brian
Thank you for your patience. I am sorry for the inconvenience. I see you placed your order on Amazon and are required to contact them regarding any refunds, as we cannot refund Amazon orders on our end. I see on your ticket that you stated you are past your return period, at this time I would love to offer a free replacement for you or suggest that you reach out to Amazon and request a refund due to the situation. Our Amazon rep will gladly work with you if you reach out to them. Please reach out to our support and specifically ask for me (Rachel) and I will do my best to assist you moving forward.
Thank you
Rachel
ThePhotostick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
Why I Love Doing Business With This Company
What this company does very well is they respond quickly to your message’s and then work favorably to resolve any issues you may encounter. So, for that I love doing business with them and will happily refer friends, family and my social network. Thanks again for caring about the customers’ experience; A Big Shout Out to Customer Relations Director Rachel P.
Valerie H.
29 april 2024
Review zonder uitnodiging
Antwoord van ThePhotoStick
Hi Valerie
Thank you so much for posting this review and letting us know that you are pleased with the prompt attention you were given by our customer support team. If you need any further assistance, please do not hesitate to reach out to our customer support. They are ready 24 hours a day 7 days a week (excluding major holidays) to assist you.
Sincerely,
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
The Packaging Lies!
The package says it works with Mac OSX 10.6 or newer. My Mac is OSX 10.11. The error message I get states that the product requires 10.13 or newer. I reached out with photos to customer service requesting refund or replacement. They asked for the information I had already provided. I sent it again. They asked for a screen shot of the message from my computer. I sent it. They replied that their product would not work with my computer. REALLY? The reps I corresponded with (Aica, Alkyl, and Chas) were extremely unhelpful and frustrating. The emails gave me the option of leaving a review for the support but that site doesn't work either. No big surprise there. This company does NOT stand behind their product.
16 april 2024
Review zonder uitnodiging
Antwoord van ThePhotoStick
Thank you for reaching out to us today. I am sincerely sorry for the inconvenience you have experienced. Since there is no contact information here for you, please reach out to our support center and specifically ask for me, Rachel P. I will gladly assist you further with this matter. Note: Please have your order number ready.
Please note, our new and improved app recently launched, so please check that your app has been updated.
Thank you.
Rachel
Customer Relations Director
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
Rachel in Customer Service went above and beyond! :-)
Rachel on the support team was most helpful.
Rachel is the member of the customer service and support team that made my experience a great one. She went above and beyond in helping me accomplish my task. The Xtra-PC Ultra is a great product. Good turnkey solution for older computers. It extends the usable life of them!
2 april 2024
Review zonder uitnodiging
Antwoord van ThePhotoStick
Hi James!
Thank you so much for posting this review and letting us know that you are pleased with the prompt attention you were given by our customer support agent, Rachel. If you need any further assistance, please do not hesitate to reach out to our customer support. They are ready 24 hours a day 7 days a week (excluding major holidays) to assist you.
Sincerely,
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
I ordered and paid for my Photo Stik in…December 2023
I ordered and paid for my Photo Stik in December 2023 and it is now April 2024 and I have not received it. If you are not willing to provide my stick please return my money or provide my Stik.I have read reviews and realise I am not the only one who has not received the Stick.
Look back through your records for my name and address in December last year
Not good enough that you got my money and I got nothing
Val Wallace Australia
1 april 2024
Review zonder uitnodiging
Antwoord van ThePhotoStick
Hello Valerie
Thank you for reaching out to us today. Please click the website link below to be connected to our Customer and Technical Support Center. One of our agents will be happy to assist you. Note: Please have your order number ready. Please note, our new and improved app recently launched, so please check that your app has been updated.
Thank you.
Rachel
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
They make it very difficult to get a…
They make it very difficult to get a refund for their product. It does not work.
12 februari 2024
Review zonder uitnodiging
Antwoord van ThePhotoStick
Hello Payne
Thank you for reaching out to us today. Please click the website link below to be connected to our Customer and Technical Support Center. One of our agents will be happy to assist you. Note: Please have your order number ready. Please note, our new and improved app recently launched, so please check that your app has been updated.
Thank you.
Rachel
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
Extremely poor customer service
I am extremely disappointed in the lack of customer service I received. Ghine was unhelpful, inconsistent, and lacked the ability to provide a solution to my request. It seemed as if I was talking to an AI bot instead of an actual human. I would actively advise any future customers of this company to save your time, energy, and money.
20 maart 2024
Review zonder uitnodiging
Antwoord van ThePhotoStick
Hello
Thank you for reaching out today! I have sent a request for more information, so I can personally assist you. Please click the website link below to be connected to our Support Center and request to be connected directly to me (Rachel P.) and I will gladly assist you further to come to a resolution. Note: Please have your order number ready. Please note, our new and improved app recently launched, so please check that your app has been updated.
Thank you.
Rachel
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
Rachel on the support team was most helpful.
Rachel is the member of the support team that made my experience a great one. She went above and beyond in helping me accomplish my task.
18 maart 2024
Review zonder uitnodiging
Antwoord van ThePhotoStick
Hi Geno!
Thank you so much for posting this review and letting us know that you are pleased with the prompt attention you were given by our customer support team. If you need any further assistance, please do not hesitate to reach out to our customer support. They are ready 24 hours a day 7 days a week (excluding major holidays) to assist you.
Sincerely,
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
Happy Outcome
Rachel made my experience great. I appreciated that my needs were met. Im pleased with the outcome. Thank you.
13 maart 2024
Review zonder uitnodiging
Antwoord van ThePhotoStick
Hello Elizabeth
Thank you so much for posting this review and letting us know that you are pleased with the prompt attention you were given by our customer support team. If you need any further assistance, please do not hesitate to reach out to our customer support. They are ready 24 hours a day 7 days a week (excluding major holidays) to assist you.
Sincerely,
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
GREAT COMMUNICATION
Great communication and quick turnaround. I ordered the wrong thing and my representative Rachel fixed it right away. I got to quickly re-order and get a discount code. Great Job Rachel and Photo Stick!! Thank you!
7 maart 2024
Review zonder uitnodiging
Antwoord van ThePhotoStick
Hello Stacy
Thank you so much for posting this review and letting us know that you are pleased with the prompt attention you were given by our customer support team. If you need any further assistance, please do not hesitate to reach out to our customer support. They are ready 24 hours a day 7 days a week (excluding major holidays) to assist you.
Sincerely,
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
I have been trying to unsubscribe from…
I have been trying to unsubscribe from your company (10 times a day for the last 4 months) with not even the slightest hint of it being done.
I have purchased your photo stick good idea but it has its problem's.
NOW CAN YOU UNSUBSCRIBE ME FROM YOUR MAILING LIST OR DOI HAVE TO TAKE IT FURTHER
7 maart 2024
Review zonder uitnodiging
Antwoord van ThePhotoStick
Hello Graham
Thank you for reaching out to us today. Please click the website link below to be connected to our Customer and Technical Support Center. One of our agents will be happy to assist you. Note: Please have your order number ready.
Thank you
Rachel
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
Photostick experience
I connected it to my computer (iMac) and it took a long time to backup 58 GB (about 12 hrs).
When I tried to use it for my iPad it didn’t work. It did not connect and I tried everything believe me. And same story for my I-phone; no connection.
Very disappointed!
25 februari 2024
Review zonder uitnodiging
Antwoord van ThePhotoStick
Hello Herbert,
Thank you for reaching out to us today. Please click the website link below to be connected to our Customer and Technical Support Center. One of our agents will be happy to assist you. Note: Please have your order number ready.
Thank you
Rachel
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
Total junk Omn iphoto Stick 64
Total junk Omn iphoto Stick 64 never workrked only flashed red in Iphone14 or HP pc
17 februari 2024
Review zonder uitnodiging
Antwoord van ThePhotoStick
Hello Alexander
Thank you for reaching out to us today. Please click the website link below to be connected to our Customer and Technical Support Center. One of our agents will be happy to assist you. Note: Please have your order number ready.
Thank you
Rachel
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
only partly copied files and then stopped working
I purchased two omni 4.0 photosticks as Christmas gifts. Neither of them worked. They copied some files and then just stopped working without finishing the job. I contacted customer support and it took them one hour while I waited for them to come up with a solution which they never did. They sent me one replacement which also did not work then told me I could not return the ones I originally bought as 30 days had passed. I am out $179 for two worthless items.
13 februari 2024
Review zonder uitnodiging
Antwoord van ThePhotoStick
Hello Eileen
Thank you for reaching out today. Unfortunately, when you contacted us, you were already past your return period and this is why you were offered a replacement, as you no longer qualified for a return for refund, as per our return policies. Please reach out to our support center and ask for me (Rachel) and I will work with you further on this matter to get a resolution for you.
Thank you
Rachel
Customer Relations Director
PrairieIT. ThePhotostick
Expensive Thumb Drive with worthless app
The truth is that the PhotoStick is nothing more than an overpriced thumb drive with an app. There is apparently one for Windows PC's and another for Apple products. Biggest difference is that the format on the thumb drive in not compatible between the two. When it works, the app does not find photos in the cloud (iCloud, Google Drive, DropBox, etc). Seems to do a fair job finding photos and videos on the hard drive. The organization they boast about is not automatic and there is little, if any, documentation on it. If you call Customer Service they reluctantly agree to send a replacement as the standard "fix" for all problems. They did send me instructions on requesting a "RETURN AUTHORIZATION" however they do not ever respond to the request. Buyer Beware!
15 januari 2024
Review zonder uitnodiging
Antwoord van ThePhotoStick
Hello Dan
Thank you for reaching out to us today. Please click the website link below to be connected to our Customer and Technical Support Center. One of our agents will be happy to assist you. Note: Please have your order number ready.
Thank you
Rachel
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
Terribly difficult to use
Terribly difficult to use, with no real way to control the device. Terrible software engineering. I wont be using this device anymore and will never buy another
10 februari 2024
Review zonder uitnodiging
Antwoord van ThePhotoStick
Hello Rayne
Thank you for reaching out to us today. Please click the website link below to be connected to our Customer and Technical Support Center. One of our agents will be happy to assist you. Note: Please have your order number ready.
Thank you
Rachel
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
Issues for Mac based systems
The Photostick cannot put the photos/videos on the stick in date order with a Mac based system at this time. So your photos/videos will be in completely random order. The first customer support person I asked about this issue sent me a solution for a Windows based system. Ignoring the fact that I had said about needing a Mac based solution. The second support person was far more upfront and honest about this issue. So, yes, it backs up your photos and videos but that's it for Mac based systems. I would not recommend for a Mac based system at this stage.
11 februari 2024
Review zonder uitnodiging
Antwoord van ThePhotoStick
Hello Marion
Thank you for reaching out to us today. Please click the website link below to be connected to our Customer and Technical Support Center. One of our agents will be happy to assist you. Note: Please have your order number ready.
Thank you
Rachel
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
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